Enroll NowFAQs
Answers to frequently asked questions are listed below.* If you require immediate assistance, call 24-hour customer service at 844-4444. (1-888-844-4444 from the Neighbor Islands or the Continental U.S.) If you use e-mail to contact us, send us e-mail through the FHB Online® system while you are logged in to the service.
- What are the system requirements?
- How do I enroll in FHB Online?
- How do I enroll in FHB Online for Business?
- When can I start using FHB Online?
- How do I log in to FHB Online for the first time?
- What accounts can I access using FHB Online?
- What accounts can I access using FHB Online for Business?
FHB Online - Online Banking for Consumers and Small Businesses
- What is Online Banking?
- How much does Online Banking through the Internet cost for consumers?
- How much does Online Banking through the Internet cost for small businesses?
- I just enrolled in Online Banking and can see my account balances, but have no past account activity. What happened?
- How do funds transfers work?
- When are funds transfers processed?
- What are recurring transfers?
- What are future-dated transfers?
- What is the maximum funds transfer I can make between my accounts?
- When is Online Banking available?
- What is the difference between the current balance and the available balance for my deposit accounts?
- What are alerts?
FHB Online - Online Payment for Consumers and Small Businesses
- What is Online Payment?
- How much does Online Payment through the Internet cost for consumers?
- How and when am I billed for Online Payment service?
- Do I have to pay the monthly fee if I haven't used FHB Online at all during the month?
- Which of my First Hawaiian accounts can I use to pay my bills?
- I initially enrolled in Online Banking without Online Payment but would now like to enroll in Online Payment also. How do I enroll?
- How do I cancel Online Payment service?
- Who can I pay?
- What is the Merchant Directory?
- How are my bills paid?
- What is the lead time? How far in advance should I set up payments?
- What is the difference between the due date and the send date?
- When does the payment get debited from my account?
- What happens if I set up a payment but do not have the funds in my account?
- Can I schedule recurring payments?
- How do I cancel a scheduled bill payment or a recurring payment?
- What happens if I change the address of a payee that I have a recurring payment scheduled for?
- Can I place a stop payment on a bill that has already been sent?
- What are Upcoming Payments?
- What is the cut-off time to submit a bill payment?
- What is the cut-off time to change or delete upcoming payments?
- What is the reference number on the Account Summary, Upcoming Payments and Payment History screens?
- What is the advantage of using Online Payment rather than automatic deduction for recurring bills?
- How many payees can I list?
- How far in advance can I schedule a payment?
- What is the maximum amount a payment can be?
- How many payments can I schedule in a single month?
- Will my overdraft protection work with this service?
- What is CheckImage?
- Who can view check images and how much does CheckImage cost?
- How do I sign up for CheckImage?
- How long will check images be available on the service?
- How do I view images of my cleared checks? Do I need any special software?
- Can I see check images for online bill payments?
- Will this affect check copies I currently receive in my statements?
- What does an online CheckImage look like?
- What is eStatements?
- Who can view eStatements and how much does eStatements cost?
- How do I sign up for eStatements?
- What account statements are eligible for eStatements?
- How long will statements be available online?
- How do I view my electronic statements? Do I need any special software?
- Will I be notified when new statements are available online?
- How do I disable eStatements?
- Will this affect check copies I currently receive in my statements?
- What does an electronic statement look like?
- What is "External Transfers"?
- How much do External Transfers cost?
- How do I sign up for External Transfers?
- What accounts can I transfer funds between?
- Can I transfer money internationally?
- What is the maximum External Transfer amount I can make between accounts?
- Can I set up recurring or future-dated External Transfers?
- How far in advance can I schedule an External Transfer?
- When are External Transfers processed?
- What is the cut-off time to submit an External Transfer?
- What is the cut-off time to change or delete upcoming External Transfers?
- When does the External Transfer get debited from my account?
- What happens if I set up an External Transfer but do not have sufficient funds in my account on the "send date"?
- How many external accounts can I add?
- What are trial deposits? How do I verify them
- How do I disable External Transfers?
- What products and services can I apply for online?
- How can I check the status of my online application?
- How long will it take to get a response on my application?
- I am not a resident of Hawaii, Guam or CNMI. Can I still apply for a First Hawaiian account online?
Quicken® for Consumers and Small Businesses
- How much does FHB Online accessed through Quicken cost?
- How do I decide whether to access FHB Online through the Internet or through Quicken?
- How current is the information I download through Quicken?
- Can I export my transaction information into Quicken using FHB Online through the Internet?
- How do I set up access to FHB Online through my Quicken software?
- What software version do I need to access the service?
Microsoft® Money for Consumers and Small Businesses
- How much does FHB Online accessed through Microsoft Money cost?
- How do I decide whether to access FHB Online through the Internet or through Microsoft Money?
- How current is the information I donwload through Microsoft Money?
- Can I export my transaction information into Microsoft Money using FHB Online through the Internet?
- How do I set up access to FHB Online through my Microsoft Money software?
- How do I enroll?
- What software version do I need to access the service?
- What is SiteSecure?
- How much does SiteSecure cost?
- When will SiteSecure be available and is it required?
- How do I register for SiteSecure?
- How do I view my SiteSecure information ? Do I need any special software?
- Is my SiteSecure image and phrase the same as my Password?
- How do I change my SiteSecure image, phrase, and/or security questions?
- What happens if I am asked a security question?
- How is my computer recognized as legitimate?
- Can I sign into FHB Online from multiple computers?
- I share my computer with someone who also uses FHB Online. Can both of us still sign in from this computer?
- I currently access my FHB account information through another online service. Will SiteSecure affect my ability to retrieve my account information?
- What do I do if my SiteSecure image or phrase is incorrect or not shown?
- Why is my browser's security important for Online Banking?
- What are FHB Online's requirements for browsers?
- Security of my User Name and Password
- Should I use anit-virus software?
- Is it important to register my computer's software?
- Do I need Firewall software on my computer?
- Why do I need to turn off pop-up blockers?
- How do I turn off a browser's pop-up blocker?
- How do I turn off a pop-up blocker from a tasker, such as Google or Yahoo?
- What happens if I forget my User Name?
- What happens if I forget my Password?
- How do I contact the bank if I have a question about FHB Online -- Online Banking or Online Payment?
- What is the FHB Online mailing address?
- What is First Hawaiian's email policy?
* The terms and conditions of the FHB Online Enrollment Agreement govern your use of FHB Online and will be used as the governing document in the event of a discrepancy with the FAQs. Click here to review the FHB Online enrollment agreement.
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