- Customer Service
- FAQ - Mobile Banking
- I activated Mobile Banking on my phone's browser. Why am I being asked to activate again?
I activated Mobile Banking on my phone's browser. Why am I being asked to activate again?
During the enrollment process, a "cookie" is stored on your phone's browser which allows our system to remember your phone. The cookie is only visible by our system and does not contain personal information. If you do not have cookies enabled or have cleared your cookies, you will be required to re-enter your mobile number the next time you sign in with your phone. If you are experiencing this issue, check your phone settings to ensure that cookies are enabled. If cookies are enabled and the issue persists, please contact the vendor for your mobile device.