FAQ - Popmoney

Q: How much does Popmoney cost?
A:

Popmoney is included with our Bill Payment service. There are no additional transaction fees for standard Popmoney payments.

Q: What is “Popmoney”?
A:

“Popmoney” is a feature of FHB Online® that lets you send money to someone electronically another individual via their email address, mobile phone number, or directly to their bank account. Payments to someone’s email address or mobile phone number are accompanied with a personalized message letting them know that the funds are available for electronic deposit to wherever they choose, while payments to someone’s bank account are deposited automatically.

Q: How do I sign up for Popmoney?
A:

Popmoney is available to customers registered for FHB Online® and can be accessed by selecting the “Payments” link the navigation. If you are not a Bill Pay subscriber, you will be prompted to accept the Bill Pay Terms & Conditions (fees may apply, see Terms & Conditions). Popmoney will appear as a tab on the Payment Center.

Your email address and mobile phone number are required as part of the sign up process. You will need to verify the email address we have on file is correct. If it is incorrect, please close the window and click “Update Email Address” under the “Settings” link to update your email address. After confirming your email address, return to the “Popmoney” tab on the Payment Center and you will also be asked to provide a mobile phone number as part of the sign up process.

Q: Who can I send money to?
A:

You can send money to nearly anyone with a mobile phone number or email address. The person receiving the notification will be able to deposit the money to any personal checking, savings, money market checking, or money market savings account at FHB or nearly any other U.S. bank. You can also send money directly to someone else’s bank account if you have their bank routing and account number information.

Q: How does the recipient receive and deposit funds?
A:

If you are sending money to a mobile phone or email address, the recipient will receive a notification with a personalized message indicating that you have sent them a payment. The recipient has two ways of depositing the funds:

  • If the recipient is a First Hawaiian Bank customer, they can deposit the funds into their account via the FHB Online service. Upon enrolling or if the recipient is already enrolled for FHB Online, they use Popmoney to deposit the funds to their account. Any payments that have been sent to them will be listed under the “Incoming Payments & Alerts” tab. If they have not already verified their email or mobile phone number, we will send a verification code to the email or mobile phone number where the payment was sent. They will need to enter the verification code in the box shown on-screen. After verification, they can then select an account to which to deposit the funds. They can also designate whether future payments should be automatically deposited to this account.
  • If the recipient is a not a First Hawaiian Bank customer or would like to deposit the funds into a non-FHB account, they can visit www.popmoney.com. They will be prompted to provide their mobile phone or email address along with their bank account information for the payment to be deposited.
Q: Can I send money internationally?
A:

No, you can only send money to individuals via their accounts within the U.S.

Q: What is the maximum transaction amount I can make via Popmoney?
A:

The maximum daily amount allowed for Popmoney transactions is the current available balance in the source account (plus any available credit in an associated Yes-CheckSM account if applicable) or the limit noted below, whichever is less. This includes any single transaction or the total amount outstanding or "in process". 

Standard Delivery* Maximum Amount
Daily $1,000.00
In-process $1,000.00
Monthly $4,000.00
Next-Day Delivery Maximum Amount
Daily $100.00
In-process $100.00
Monthly $400.00
*Limits may vary per customer

Q: Can I set up recurring or future-dated transactions?
A:

Yes, Popmoney transactions may be scheduled up to 365 days in advance of the date the transaction is to be made. Automatic recurring transactions may also be scheduled for regular intervals (e.g., weekly, monthly, annually) in the same amount between the same two accounts. 

Q: How far in advance can I schedule a transaction?
A:

You can schedule a POPmoney transaction up to one year in advance.

Q: When are Popmoney transactions processed?
A:

Transactions will be processed on the date you specify, up to a year in advance, and will be available in the receiving account within approximately 3 Business Days. Transactions scheduled to process on a weekend or holiday will be processed the previous Business Day.

Q: What is the cut-off time to submit a transaction?
A:

The cut-off time for submitting transactions is 7:00 p.m. Hawaii Standard Time each Business Day. Transactions submitted after 7:00 p.m. Hawaii Standard Time or on weekends or holidays will be processed the next Business Day. Any updates to an existing transaction must be made before the cut-off time on the send date.A Business Day is every calendar day except for Saturdays, Sundays, and bank holidays.

Q: When does the transaction get debited from my account?
A:

The transaction debit request is initiated on the "send date" but will not post against your account for one to two Business Days.

Q: What happens if I set up a transaction but do not have sufficient funds in my account on the "send date?"
A:

If, on the "send date,” the balance in your account is insufficient to make a transaction you authorized, we will delay the transaction and try again on the next Business Day. If there is still an insufficient balance to make the transaction, we may either refuse to pay the item, or we may make the transaction and overdraw your account. In either event, you will be responsible for any non-sufficient funds ("NSF") or overdraft charges that may result.

Q: How many people can I add to my list of contacts?
A:

You may add up to a total of 50 contacts.

Q: I used to send money to third parties via the External Transfers function. What will happen to this information?
A:

As part of introducing Popmoney, we have migrated your third-party information and activity from External Transfers to POPmoney. This includes contacts or accounts, as well as upcoming and previous transactions. Categories for previous transactions will not be migrated and will need to be re-defined.

Q: How do I disable Popmoney?
A:

You may disable Popmoney by calling us at 643-4343 (1-888-643-4343 from the Continental U.S., Guam, and CNMI).

Call Us

Administrative Offices
(808) 525-7000

Customer Service
Oahu: 844-4444
Toll Free: (888) 844-4444

TTY/TDD
Oahu: 848-5491
Toll Free: (800) 228-6181

FHB Online/Bill Pay/Mobile Banking
Oahu: 643-4343
Toll Free: (888) 643-4343

Write Us

First Hawaiian Bank
PO Box 3200
Honolulu, HI 96847