How does the recipient receive and deposit funds?
If you are sending money to a mobile phone or email address, the recipient will receive a notification with a personalized message indicating that you have sent them a payment. The recipient has two ways of depositing the funds:
- If the recipient is a First Hawaiian Bank customer, they can deposit the funds into their account via the FHB Online service. Upon enrolling or if the recipient is already enrolled for FHB Online, they use Popmoney to deposit the funds to their account. Any payments that have been sent to them will be listed under the “Incoming Payments & Alerts” tab. If they have not already verified their email or mobile phone number, we will send a verification code to the email or mobile phone number where the payment was sent. They will need to enter the verification code in the box shown on-screen. After verification, they can then select an account to which to deposit the funds. They can also designate whether future payments should be automatically deposited to this account.
- If the recipient is a not a First Hawaiian Bank customer or would like to deposit the funds into a non-FHB account, they can visit www.popmoney.com. They will be prompted to provide their mobile phone or email address along with their bank account information for the payment to be deposited.