First Hawaiian Bank

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Helpful Information

  • Free 2 month Trial2: Personal customers that are new to the Online Bill Pay service receive a free 2 month trial. Any applicable fees will start to be assessed after the free trial period. Online Bill Pay, including Popmoney, is always free for Complete Checking, Secure Checking and Priority Banking customers, and is $5.99 per month for all other personal customers. For business customers, the service is included with FHB Online Business Banking.

  • Payment Processing Time: Electronic payments process in approximately 2 Business Days. Paper checks process in 4-5 Business Days. Overnight paper checks must be submitted by 10am HST.

  • Paying FHB credit & loan accounts: We recommend using Internal Transfers as an alternative for faster processing of your payment to FHB credit card, mortgage and loan accounts. Or use the External Transfer option if you would prefer to pay using a non-FHB account.

Online “How To” Videos

View all FHB Online videos

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Add a Company
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Pay a Bill
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eBills

Mobile “How To” Videos

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Send Money
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Mobile Payments
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Bill Capture

 

Frequently Asked Questions

Bill Pay FAQs

  • How much does Online Bill Pay cost?

    For personal customers, Online Bill Pay is free for Secure Checking, Complete Checking or Priority Banking customers and only $5.99 per month for other personal customers (waived for Pure Checking with $500 in direct deposits per calendar month). Personal customers new to Online Bill Pay will receive a free two month trial. Any applicable fees will start to be assessed after the free trial period.

    Online Bill Payment is included with FHB Online Business Banking, which is free for Business Priority Banking customers and only $5.99 per month for other business customers.

    Additional fees may apply for expedited payments. Fees incurred for an expedited payment will be drawn from your funding account, the account you are sending the payment from. Fees for expedited payments are displayed in the Payment Center.

  • What is the lead time? How far in advance should I set up payments?

    To help you schedule enough lead time for your payment to reach your payee, the date selector will display the earliest delivery date available for standard and expedited (if available) payments. Two or five Business Days of lead time is recommended for standard payments, depending on the payment method. A Business Day is every calendar day except for Saturdays, Sundays and bank holidays.

    For payees located in U.S. territories such as Guam or CNMI, please allow additional lead time for local mail service delays.

    For Guam and CNMI residents, please note that the Payment Calendar reflects Continental U.S. dates and times when scheduling your payment delivery date.

  • How do I sign up to receive eBills?

    When you add a company that offers eBills, you can enter the required information to request eBills, and we send your request to the company. When you complete the request for one company, this will allow you to sign up for eBills from other companies who offer them. To add an eBill for a company you’re already paying, look for the eBill option on the Payment Center.

  • What is the Payment Guarantee?

    With the Payment Guarantee, you can be assured that your electronic payments are safe and reliable. When your payments are processed through FHB Online Bill Pay, you are protected in the unlikely event of unauthorized transactions or processing delays.

    The Payment Guarantee applies when all the payment and contact info provided is accurate. The Bill Pay Service will bear responsibility for any late payment related charges up to $50.00 should a payment post after its Due Date. See FHB Online < a href="/en/assets/File/Online_and_Mobile_Banking/FHBOnline_COASPTerms.pdf" target="_blank">Terms and Conditions for more information about our Payment Guarantee.

View our Terms and Conditions for more information

1 You must be enrolled in FHB Online and have a mobile device with Internet to use FHB Mobile Banking.

2 Personal customers enrolling for Online Bill Pay (including Popmoney) may cause you to incur additional fees. Online Bill Pay is included with FHB Online Business Banking. See Terms and Conditions of FHB Online Services for details. New personal customers to the Bill Pay service receive a 2 month free trial. Any applicable fees will start to be assessed after the free trial period. To unenroll from the Bill Pay service, login to your FHB Online account and send a Secured Message to request Bill Pay be removed.

3 Additional fees and restrictions apply; see Terms and Conditions of FHB Online Services for details.

4 Some restrictions apply; see Terms and Conditions of FHB Online Services for details.

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