ID Theft Protection
Protecting Yourself Against Identity Theft
First Hawaiian Bank takes identity theft very seriously. We understand how it can cause customers a lot of concern and inconvenience.
WHAT IS FIRST HAWAIIAN BANK DOING TO HELP YOU:
If you think you are a victim of identity theft affecting one or more of your First Hawaiian Bank accounts, you can speak to a Customer Service Representative 24 hours a day, 7 days a week by calling 844-4444 from Oahu, or 888-844-4444 from outside of Oahu. If you have multiple accounts with us, we will work with the other departments in the bank to make sure you receive prompt and complete service so that you will not have to call multiple departments.
Our online banking system has an added security feature called SiteSecure that helps customers identify when they are at the official FHB Online site and guards customer accounts against fraudulent online access.
Also, if a customer believes their FHB Online account has been compromised or that they are a victim of identity theft because of a phishing attack (a scam that tricks customers into providing personal information via email or a fake website), they should call the 24x7 Call Center number above. If necessary, the bank is able to block FHB Online access to a customer account.
Identity Theft Kit
First Hawaiian Bank has a free Identity Theft Kit available for customers who may be a victim of identity theft. The kit contains a worksheet, sample letters and the forms you'll need in the event you become a victim of identity theft. You may request an Identity Theft Kit from your banker at any First Hawaiian Bank branch. These forms are also available online within this section on the ID Theft Victim page.
First Hawaiian Bank provides ongoing education about identity theft and the latest scams in YesTimes, our newsletter to checking and savings customers, and YesNet News, our e-newsletter. We also have a special Security section online and provide seminars at our PrimeTime events.
DETECTING SUSPICIOUS ACTIVITY
Although you cannot completely control whether you become a victim, you can minimize your risk by managing your personal information cautiously. Here are some warning signs:
Unexpected charges to or withdrawals from your financial accounts. Monitor your financial accounts for unexpected charges or withdrawals. First Hawaiian Bank's online banking program, FHB Online, is a great way to monitor daily activity on your FHB accounts.
Failing to receive bills or other mail. This may signal an address change by an identity thief.
Being denied credit for no reason.
Receiving calls from debt collectors or companies about merchandise or services you didn't buy.
Unknown items on your credit report. Review your credit report to see if it contains inquiries and information about accounts that you did not open.