Enhancing Your Mortgage Servicing Experience
Welcome to your new mortgage servicing experience.
What you Need to Know
First Hawaiian Bank is partnering with Dovenmuehle Mortgage, Inc. (DMI), a leading mortgage servicing company, to enhance the day-to-day management of your mortgage loan.
This partnership is designed to improve your experience by offering expanded digital tools and additional self-service options while continuing to provide the personalized service you expect from First Hawaiian Bank.
Your Loan is Not Changing
First Hawaiian Bank is not selling your loan. Your loan terms, interest rate, and payment schedule remain the same. First Hawaiian Bank will continue to be your lender. This change applies only to mortgage servicing support.
As part of this transition, you can expect:
- Continued personalized support backed by a dedicated mortgage service team.
- An enhanced digital experience with more self-service features through online and mobile access.
- Flexible and familiar payment options, including FHB branch payments, autopay, online, and mail-in payments.
- Expanded access to loan information, including escrow details and payment history.
To help you get started with your new mortgage servicing experience, please take the following steps:
- Access your mortgage loan online through FHB Online® or the FHB Mobile app and add your mortgage account to your favorites for easy access.
- Set up your mortgage payment. Review the Mortgage Payment Chart to learn about the available payment options and choose the one that works best for you.
- If you were previously enrolled in the Automatic Payment Program, please log in and confirm that your automatic payment enrollment transferred successfully.
- Re-enroll in eStatements to receive statements electronically, reduce paper waste, and enhance the privacy and security of your account information. All mortgage loans have been set to receive paper statements as part of this transition.
If you have any questions or need assistance, please contact us using your preferred method.
Security & Privacy
Protecting your information remains a top priority. Any servicing partner we work with is required to meet First Hawaiian Bank’s strict standards for data security, privacy, and regulatory compliance.
We will never ask for sensitive information through unsolicited emails or calls.
Frequently Asked Questions
Check this site for updates as we implement our new mortgage servicing partnership.