Enhancing Your Mortgage Servicing Experience
Check this site for updates as we implement our new mortgage servicing partnership.
What you Need to Know
First Hawaiian Bank is partnering with a leading mortgage servicing company to enhance the day-to-day management of your mortgage loan.
This partnership is designed to improve your experience by offering expanded digital tools and additional self-service options while continuing to provide the personalized service you expect from First Hawaiian Bank.
Your Loan is Not Changing
First Hawaiian Bank is not selling your loan. Your loan terms, interest rate, and payment schedule remain the same. First Hawaiian Bank will continue to be your lender. This change applies only to mortgage servicing support.
As part of this transition, you can expect:
- Continued personalized support backed by a dedicated mortgage service team.
- An enhanced digital experience with more self-service features through online and mobile access.
- Flexible and familiar payment options, including FHB branch payments, autopay, online, and mail-in payments.
- Expanded access to loan information, including escrow details and payment history.
To help ensure a smooth transition and uninterrupted communication, please review and update your contact information.
You can update your information by:
- Logging into FHB Online® & Mobile Banking and Navigate to Settings → Profile and update your contact information there.
- Visiting any First Hawaiian Bank branch.
As the transition date approaches, we’ll continue to communicate with you and provide:
- Key dates, information about the mortgage service provider and important reminders
- Payment-related instructions (if applicable)
- Access details for new digital servicing tools
Our goal is to make this transition as simple and seamless as possible.
Security & Privacy
Protecting your information remains a top priority. Any servicing partner we work with is required to meet First Hawaiian Bank’s strict standards for data security, privacy, and regulatory compliance.
We will never ask for sensitive information through unsolicited emails or calls.
Frequently Asked Questions
For ongoing updates, please bookmark this page:
fhb.com/mortgage