Privacy Policy

We take the privacy and security of our customers’ information seriously

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At First Hawaiian Bank, we know it’s our responsibility to protect our customers’ personal information. Here you’ll find our policies and other information regarding information security.

View or print First Hawaiian Bank's privacy policy

View or print First Hawaiian Bank's California Consumer Privacy Act Disclosure

 

    To protect your personal information online, First Hawaiian Bank goes to great lengths to see that your transactions are confidential and secure. When you visit First Hawaiian Bank's Website (www.fhb.com) and apply for First Hawaiian Bank products, or enroll in online banking at FHB Online, the personal information you provide to us is encrypted using Secure Sockets Layer (SSL) technology. SSL provides secure communications over the Internet by verifying that the server to which you are connected is the one it claims to be. It also encrypts -- or scrambles -- all transactions between the parties communicating so it's virtually impossible for anyone else to read it.

    Information That You Voluntarily Provide to Us
    Here's what we do with information that you voluntarily provide to us, such as survey information or information requests:

    E-Mail Address.  
    We may send you periodic e-mails with information on new products or services, upcoming events or other marketing materials. If you do not wish to receive such e-mails, you may unsubscribe from future e-mails by clicking the “unsubscribe” link that is included in every marketing e-mail. If you choose to unsubscribe from marketing e-mails, we may still e-mail you to deliver your statements  or give you account-related notices or other non-commercial information.

    FHB Online® Personal Information.
    If you enroll in our FHB Online service and supply us with personal data (such as e-mail address or birth date), we may use this data to provide you with personalized information on products, services or special promotions we feel will be of interest to you. However, if you wish to be excluded from receiving such information by e-mail, we'll give you an opportunity to tell us this online. We will respect your wishes not to receive such e-mail.

    Telephone Number.
    If you supply us with your telephone number online, you may receive telephone contact from us.

    Financial Planning Tools.
    We have built into fhb.com many planning tools to help you make financial decisions in the privacy of your home. When you use these tools to construct "what-if?" scenarios about mortgages, car loans, etc., we do not capture the personal information you provide on these planning tools.

    FHB Online®.
    When you bank online with First Hawaiian, we, along with the outside companies we work with to bring this service to you, have access to your information. Information is retained on our system or the system of the appropriate outside company to serve you.

    Security
    We take various measures to protect your personal information . We also require that you furnish a User Name and Password to access your accounts. You can help maintain the security of your banking information by not sharing your User Name or Password with anyone, by changing your Password regularly, and by remembering to sign off.

    Internal Security.
    Security procedures within FHB Online include stringent systems to protect internal account information from outside access and make the structure of the bank's internal networks invisible to outside observers.

    Remember to Log-off.
    Leaving your computer with your FHB Online account information open, even for a few moments, can be dangerous. Before you leave your computer, please remember to log out of FHB Online by clicking the "log out" button. This ends your session and ensures that the next time you or anyone else tries to enter your account, they have to know your User Name and Password.

    Cookies
    About "cookies."
    A cookie is a small text file sent from a website to a computer or other internet-connected device when you visit a website. We use the term “cookies” here for similar technology such as pixel tags and web beacons. Cookies are commonly used on websites and most websites do not function well without them. To provide better service and a more effective website, we use cookies as part of our interaction with your browser. These cookies record information about your device, including web browser type, mobile OS, and type of device, IP address and information about your visit to our Website, such as whether your computer has visited our Website before, what security requirements and browser preferences your computer requires, the date and time when you visit our Website, and how you reached our Website.  You may also be prompted when using certain features on the site like branch locator to allow access to location data on your device.

    Cookies and Advertising on Third Party Websites.
    When you visit certain pages on our Website, a special type of cookie is sent from our Website to your computer. This cookie records information about your visit to our Website, such as the date and time when you visited our Website and which portions of our Website you visited. When you visit third party websites that are part of a certain advertising network, this cookie will be accessed by the third party website, and a First Hawaiian advertisement may appear on the third party website. You can opt out of receiving certain advertisements on third party websites through the cookie-based process described in the prior paragraph by going to http://www.aboutads.info/choices/ and following the instructions to opt out of all companies shown. In addition, you may set your web browser to reject third party cookies; however, this may negatively impact your ability to access features on our site. 

    We also use web analytics services on our Website from the third-party service provider Google Analytics. Google Analytics uses cookies to collect information which helps us analyze how users use our Website. Click here to learn more about how Google uses data when you use our partners' sites or apps. To learn about opting out of Google Analytics, you may visit http://tools.google.com/dlpage/gaoptout.

    Information about Online Tracking
    Some browsers incorporate a Do Not Track feature that signals to websites you visit that you do not want to have your online activity tracked. How browsers communicate the Do Not Track signal is not uniform. As a result, our Website is not set up to interpret or respond to Do Not Track signals communicated by your browser.

    Children
    Protecting Your Children.
    We do not knowingly solicit data from children under 13, and we do not market online products or services to children. We recognize that protecting children's identities and privacy online is important and that the responsibility to do so rests with both the online industry and with parents.

      We may report information about your account to credit bureaus. Late payments, missed payments, or other defaults on your account may be reflected in your credit report. It's a good idea to check your report periodically with one or more of the major credit bureaus listed below to see that the information is accurate and up to date.

      Equifax, Inc.
      (800) 685-1111
      www.equifax.com

      Trans Union Corporation
      (800) 888-4213
      www.transunion.com

      Experian
      (888) 397-3742
      www.experian.com

      If you believe that we have incorrect information or have reported inaccurate information to a credit bureau, please write to us at: First Hawaiian Bank, Corporate Compliance Division, P.O. Box 1959, Honolulu, HI 96805.

        You can take steps to secure your personal information and guard against identity theft, one of the fastest-growing kinds of fraud. (Identity theft occurs when criminals steal your financial information and assume your identity -- applying for credit in your name, running up huge bills and generally wrecking your credit history.) If you suspect your identity has been stolen:

        • Contact First Hawaiian Bank immediately so we can start closing accounts and clearing your name. Call 844-4444 (from Oahu) or call toll-free (888) 844-4444 (from the Mainland U.S. or Neighbor Islands). From Guam, call (671) 475-7900. From CNMI, call (670) 235-3090.
        • File a police report and call the fraud units of the major credit bureaus:
        • Report the incident to the toll-free Identity Theft Hotline of the Federal Trade Commission at 1-877-ID THEFT (438-4338). Counselors there can help you resolve problems.
        • Learn more about identity theft at http://www.ftc.gov/idtheft