Protecting your personal information online.
Last updated 8/7/23
Collection and Use of Personal Information
We may use third-party service providers to process personal information on our behalf. Our third-party service providers are contractually obligated to comply with our policies to protect information we share with them or that they collect on our behalf.
Types of personal information we collect online
The type of personal information we collect from and about you online will depend on how you interact with us and may include:
Contact and identity information, such as name, address, mailing address, email address, phone number, date of birth, social security, username and password, and other information that directly identifies you
Application information, such as credit and income information
Account-related information, such as account number, credit/debit card number, account balances, account history, information about beneficiaries and joint account holders, and other information related to your FHB accounts and third-party accounts you link using our account aggregation tool
Transaction information, such as credit/debit card purchases, payment or transaction history, third party billing information, and other transaction details
Information from your computer, smartphone, or other mobile device, such as:
Unique device identifiers (e.g. IP addresses)
Browser type, version, language and display/screen settings. Information about how you use and interact with our Sites (e.g. page visited or links clicked).
Responses to advertisements on the sites where we advertise
Log information such as your search queries in the mobile app
Search engine referrals
Geo-location information with your consent (e.g. branch/ATM locator tool, fraud prevention)
If you disclose any information relating to other people to us or to our third-party service providers when you visit or use the Sites, you represent that you have the authority to disclose that information and the authority to permit us to use the information in accordance with this Policy.
How We Use Your Personal Information
Personal Information we collect from and about you through your use of our Sites may be used for many purposes, such as:
- Delivering products and services, such as processing applications, processing transactions, consolidating financial account information in our account aggregation service, locating our nearby branches and ATMs, and assisting with customer service inquiries through online chat and co-browse services
- Detecting and preventing fraud, identity theft and other risks to you and FHB
- Personalizing your digital experience by enhancing the overall Site organization and design and sending you relevant alerts via text, email, or push notifications
- Advertising and marketing, such as providing offers for products and services via mail, email, or phone, displaying online advertising, targeting our offers or promotions, conducting market research, and evaluating or improving the effectiveness of our marketing efforts
- Performing analytics concerning your use of our online services, including your responses to our emails and the pages and advertisements you view
- Complying with and enforcing applicable legal requirements, industry standards, contractual obligations and FHB policies
We retain personal information for a period of time as required by laws and regulations and the necessary business purpose.
Who we share personal information with
We may share personal information we collect with our affiliates, third-party service providers, marketing partners, credit bureaus, government authorities as required by laws and regulations, and third parties with whom you authorize or direct us to share your information. We may also share aggregated and/or de-identified information (i.e., where information that identifies you personally has been removed or obscured) with third parties for any purpose.
A cookie is a small text file sent from a website to a computer or other internet-connected device when you visit a website. We use the term “cookies” here for similar technology such as pixel tags and web beacons. Cookies are commonly used on websites to support the functioning of the website and for interest-based advertising.
Information about online tracking
Some browsers incorporate a Do Not Track feature that signals to websites you visit that you do not want to have your online activity tracked. How browsers communicate the Do Not Track signal is not uniform. As a result, our Sites are not set up to interpret or respond to Do Not Track signals communicated by your browser.
Your Options to Limit Use of Personal Information
If you provide us an email address, we may send you e-mails with information on new products or services or other marketing materials. If you do not wish to receive such e-mails, you may unsubscribe from future e-mails by clicking the “unsubscribe” link that is included in every marketing e-mail. If you choose to unsubscribe from marketing e-mails, we may still send you emails about your accounts or for other non-marketing purposes.
If you supply us with a phone number online, you may receive calls from us. If your phone number is listed on the National Do Not Call Registry, we will not call you for marketing purposes unless you have an existing business relationship with us. You may also opt-out of marketing calls for a period of five years by requesting that we place your phone number on our FHB Do Not Call Registry. If you opt out of marketing calls, we may still call you about your accounts or for other non-marketing purposes.
You can opt out of receiving certain advertisements on third-party websites through the cookie-based process described above by going to https://www.aboutads.info/choices/ and following the instructions to opt out of all companies shown. In addition, you may set your web browser to reject third-party cookies; however, this may negatively impact your ability to access some features on our Sites. To learn about opting out of Google Analytics, you may visit https://tools.google.com/dlpage/gaoptout.
Other privacy rights
Keeping Your Information Secure
To protect your personal information from unauthorized access and use, we implement security measures that comply with applicable federal and state laws. These measures may include encrypting files, multi-factor authentication, maintaining internal physical and technical security controls, and oversight of our third-party service providers to ensure personal information remains confidential and secure.
You can help maintain the security of your banking information by not sharing your User Name or Password with anyone, by changing your Password regularly, and by remembering to sign off. Please see our Resource Center for more information about how to guard against fraud and identity theft.
We do not knowingly solicit data from children under 13, and we do not market online products or services to children. We recognize that protecting children's identities and privacy online is important and that the responsibility to do so rests with both the online industry and with parents.
Third-party Aggregation Services
Some companies offer aggregation services that allow you to consolidate account information from different sources, including your accounts with us, so that you can view them in one location and, in some cases, perform certain actions on your accounts ("Providers”). Providers may request that you authorize them or their service providers to access your FHB accounts on your behalf, such as by logging into FHB online using your login credentials. If you provide such authorization, the Provider will have access to personal and account information that is visible to you in our Sites. Use of this information by the Provider is governed by your agreement with them, not with FHB.
We are not responsible for the use or disclosure of any personal information accessed by any Provider or other third party to whom you provide your Username and Password/Passcode. If you share your FHB Username and Password/Passcode with others, we will consider that you have authorized any transaction or action initiated by those Providers or other third parties using the access information you provided.
You should use caution and ensure that the Provider has appropriate policies and practices to protect the privacy and security of any personal information you provide or to which they are gaining access. If you decide to revoke the authority you have given to a Provider, we recommend you change your FHB Password/Passcode to ensure the Provider can no longer access your personal and account information.