Digital Banking FAQs

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Or contact us at (808) 643-4343 or toll-free at (888) 643-4343.

Disclosures

  1. Transactions typically occur in minutes when the recipient's email address or U.S. mobile number is already enrolled with Zelle®.
  2. Must have a U.S. bank account and mobile phone number to use Zelle®. Personal customers enrolling for Zelle® must be 18 years or older. Business customers must be enrolled in FHB Online Business Banking to use Zelle®. FHB Online Business Banking is free for Business Priority Banking customers, a fee is assessed for all other business customers. See FHB Online Terms and Conditions for details.
  3. In order to send payment requests or split payment requests to a U.S. mobile number, the mobile number must already be enrolled with Zelle®.
  4. To send or receive money with a small business, both parties must be enrolled with Zelle® directly through their financial institution’s online or mobile banking experience.
  5. These customers have enrolled for and use Zelle® directly through the Zelle® app, rather than using Zelle® through their financial institution’s mobile app. This situation occurs when the customer’s financial institution does not offer Zelle®.

App Store is a service mark of Apple Inc. Apple and the Apple logo are trademarks of Apple Inc, registered in the U.S. and other countries.

Android, Google Play, and the Google Play logo are trademarks of Google Inc.

Data charges may apply. Check with your mobile phone carrier for details.

FHB Online Banking Enrollment Form

FHB Online Banking Enrollment Form

Thank you for your interest in enrolling for FHB Online

This form is intended for personal customers who are not able to enroll online. If you have an FHB personal checking account or only have a credit card account, and you have a Personal Identification Number (PIN) and a social security number, click here to enroll.

If you do not have the above, here are the steps you'll need to complete:

  1. Complete the enrollment form.
  2. Click "Next" to review your information.
  3. Print and sign the enrollment form.
  4. Mail to:
FHB ONLINE
First Hawaiian Bank
PO BOX 1959
Honolulu, HI 96805-9957

 

And what happens next:

  1. Once your enrollment form is processed you will be mailed a username and password to your address on file.
Please provide the address that your statements are mailed to.

Your username is used each time you log in and must be unique for each customer. Please provide three preferred usernames below. If we are unable to use any of your username choices, we will provide one for you. Your username must be between 6 and 20 characters, starting with a letter and comprised of only letters and numbers. No spaces, special characters, or punctuation allowed.

FHB Online without Bill Payment is free, and allows you to view account balances and transactions (for certain accounts) and transfer funds between your First Hawaiian Accounts.

FHB Online with Bill Payment is free for the first 2 months. After the free period, Bill Payment is $5.99 per month. Please note, you MUST have a checking account for the Bill Payment service. To sign up for Bill Payment, log in to FHB Online and click on the Pay Bills link.

(FHB Online service fees will be charged to this account.)

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Account Closing Authorization

Account Closing Authorization

Authorization to close an existing checking account with another bank

Once all your checks and other payments have cleared from your existing checking account and your direct deposit started at your FHB checking account, you're ready to close your old checking account. Simply mail or take this form to your existing bank to let them know you're closing your checking account. The process is fast and easy.

*Indicates a required field.

Automatic Payment Authorization

PPP Loan Forgiveness 2nd Draw

SBA Form 3508S (for Second Draw loans only)

If you have automatic payments (mortgage, phone bill, credit card bills, etc.) deducted from your old checking account at another financial institution, use this form to make payments from your new First Hawaiian Bank Checking Account. Provide a completed form to the company or creditor you are paying and they will change the payment to be paid from your new First Hawaiian Bank checking account.

*Indicates a required field.

Your Account Information

Company Information (Company to be paid by automatic payment)

Your Current Authorization Payment Account Information

Your New FHB Automatic Payment Account

Contact Wealth Management

Contact Wealth Management

Our Wealth Management experts are ready to chat

Just give us a bit of contact information, and we'll get back to you regarding your questions and concerns.

* Indicates a required field.

Information

Contact

Preferred Contact Method

Interest

I'm interested in:

*For deposit or banking related inquiries please contact your assigned Private Banker directly or our call center at 1(888) 844-4444.

First Hawaiian Bank’s Wealth Management Group provides investment advice and financial products and services through First Hawaiian Bank. First Hawaiian Bank does not provide tax or legal advice.

Corporate Banking Services Contact Form

Corporate Banking Services Contact Form

Our corporate banking experts are ready to chat

Just give us a bit of contact information and we'll get back to you at a time that works best for you.

* Indicates a required field.

Business Information

Contact

Interest

I would like to know more about:

Foreign Exchange Request

Foreign Exchange Request

Request a Foreign Exchange Transaction from First Hawaiian Bank

* Indicates a required field.

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Mailing Address

Feedback

Form Special Offers

Form Special Offers

FHB Special Offers

Register here to receive emails on our unadvertised specials on CDs, loans, and other great offers on our financial products and services and to get discounts from our merchant partners such as restaurants, travel and other local retailers.

* Indicates a required field.

Personal Information

Email Address

(Please enter your email address if you would like to receive special offers and product information via electronic mail. You may unsubscribe from any email communications you receive from us at anytime.)

Contact Information