Digital Banking FAQs

General

    What if I forgot my Username or Password?

    If you forgot your password, you can reset your password online by clicking on the "Forgot Your Password?" link at fhb.com or using the FHB Mobile app. We will ask you to verify your identity via security code or by answering your security questions.

    If you forgot your username, you can use the "Forgot Your Username" link at fhb.com or on the FHB Mobile app, to recover your username. A link will be sent to your email address on file and you will be sent a security code via text or phone call to verify your identity. Once verified, your username will be displayed.

    If you have already tried this and still need assistance, call 643-4343 (1-888-643-4343 from the Continental U.S., Guam, and CNMI). Too many failed login attempts will lock you out of your online banking account.

      How do I update my contact information in FHB Online?

      Once logged into FHB Online, go to "Settings" then select "Profile". There you can update your email address and phone number.

      If you would like to change the address on any of your accounts, please send a secure message in FHB Online by selecting “Messages". Select "Change of Address" from the subject line drop down menu, then include your new address and each bank account that should be updated with the new address. 

        Who do I contact if I have questions about FHB Online, Online Banking or Online Bill Pay?

        If you need immediate attention, such as technical issues, stopping a payment on a Paper Check, reporting a lost or stolen card, or reporting an unauthorized transaction from one of your Accounts, call us at 844-4444 (or 1-888-844-4444 from the Continental U.S., Guam, and CNMI). For all other inquiries, please contact us through the Message section of your FHB Online service and we will respond within a few business days.

        CheckImage[[SM]]

          How do I view images of my cleared checks? Do I need any special software?

          Images of cleared checks are available in the Account Details section by clicking on the check number of the check you wish to view. You then have the option to view or print both sides of the check. Special software is not necessary to view check images online. However, we do recommend that you disable any pop-up blocking software enabled on your web browser.

            What is CheckImage, how much history is available, and is there a cost to use the service?

            CheckImage is available to all customers enrolled in FHB Online service allows you to view and print images of the front and back of checks that have cleared your Checking account. Online check images through FHB Online are usually available within one business day after the checks have cleared your account. When you enroll in FHB Online, you will automatically have the ability to view images of checks online for no additional cost.

            Images of checks that you have written are available through FHB Online as long as the check transactions appear in your Account Details. Special check image requests can be requested by sending us a Secured Message through FHB Online.

            Trust, Investments, and Insurance Accounts

              Why does my insurance account not show a balance?

              Insurance policies don’t typically have a “balance.” Depending on the type of policy, they may have a cash value but this information is not displayed. Please contact your Account Officer if you have questions about your policy.

                I’ve heard I can use TotalWealth[[®]] or FHB Online to access my trust, investment management, and insurance account information online. What’s the difference?

                Although TotalWealth[[®]] and FHB Online both provide online access to wealth management account information, the available information and features are different. Please contact your Account Officer to discuss which service may best fit your needs (e.g., if you are a business customer).

                  How do I enroll in FHB Online to see my wealth management accounts and what information will I be able to view?

                  Go to the enrollment page and follow the instructions to determine the best enrollment process for you.

                  Once enrolled, you will be able to view a list of your organization’s accounts and balances, but you will not be able to view detailed information on the accounts. If you would like access to more information, please contact your Account Officer to discuss alternatives that may be available to you. If you need assistance with identifying your account manager, please call 808-525-7027 for assistance with your Wealth Management Account.

                  My Money

                  Have more questions?

                  Find a Branch
                  Get Mobile Support

                  Or contact us at (808) 643-4343 or toll-free at (888) 643-4343.

                  Disclosures

                  1. Transactions typically occur in minutes when the recipient's email address or U.S. mobile number is already enrolled with Zelle®.
                  2. Must have a U.S. bank account and mobile phone number to use Zelle®. Personal customers enrolling for Zelle® must be 18 years or older. Business customers must be enrolled in FHB Online Business Banking to use Zelle®. FHB Online Business Banking is free for Business Priority Banking customers, a fee is assessed for all other business customers. See FHB Online Terms and Conditions for details.
                  3. In order to send payment requests or split payment requests to a U.S. mobile number, the mobile number must already be enrolled with Zelle®.
                  4. To send or receive money with a small business, both parties must be enrolled with Zelle® directly through their financial institution’s online or mobile banking experience.
                  5. These customers have enrolled for and use Zelle® directly through the Zelle® app, rather than using Zelle® through their financial institution’s mobile app. This situation occurs when the customer’s financial institution does not offer Zelle®.

                  App Store is a service mark of Apple Inc. Apple and the Apple logo are trademarks of Apple Inc, registered in the U.S. and other countries.

                  Android, Google Play, and the Google Play logo are trademarks of Google Inc.

                  Data charges may apply. Check with your mobile phone carrier for details.

                  FHB Online Banking Enrollment Form

                  FHB Online Banking Enrollment Form

                  Thank you for your interest in enrolling for FHB Online

                  This form is intended for personal customers who are not able to enroll online. If you have an FHB personal checking account or only have a credit card account, and you have a Personal Identification Number (PIN) and a social security number, click here to enroll.

                  If you do not have the above, here are the steps you'll need to complete:

                  1. Complete the enrollment form.
                  2. Click "Next" to review your information.
                  3. Print and sign the enrollment form.
                  4. Mail to:
                  FHB ONLINE
                  First Hawaiian Bank
                  PO BOX 1959
                  Honolulu, HI 96805-9957

                   

                  And what happens next:

                  1. Once your enrollment form is processed you will be mailed a username and password to your address on file.
                  Please provide the address that your statements are mailed to.

                  Your username is used each time you log in and must be unique for each customer. Please provide three preferred usernames below. If we are unable to use any of your username choices, we will provide one for you. Your username must be between 6 and 20 characters, starting with a letter and comprised of only letters and numbers. No spaces, special characters, or punctuation allowed.

                  FHB Online without Bill Payment is free, and allows you to view account balances and transactions (for certain accounts) and transfer funds between your First Hawaiian Accounts.

                  FHB Online with Bill Payment is free for the first 2 months. After the free period, Bill Payment is $5.99 per month. Please note, you MUST have a checking account for the Bill Payment service. To sign up for Bill Payment, log in to FHB Online and click on the Pay Bills link.

                  (FHB Online service fees will be charged to this account.)

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                  I Want

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                  For what reason

                  I Want

                  We suggest

                  Account Closing Authorization

                  Account Closing Authorization

                  Authorization to close an existing checking account with another bank

                  Once all your checks and other payments have cleared from your existing checking account and your direct deposit started at your FHB checking account, you're ready to close your old checking account. Simply mail or take this form to your existing bank to let them know you're closing your checking account. The process is fast and easy.

                  *Indicates a required field.

                  Automatic Payment Authorization

                  PPP Loan Forgiveness 2nd Draw

                  SBA Form 3508S (for Second Draw loans only)

                  If you have automatic payments (mortgage, phone bill, credit card bills, etc.) deducted from your old checking account at another financial institution, use this form to make payments from your new First Hawaiian Bank Checking Account. Provide a completed form to the company or creditor you are paying and they will change the payment to be paid from your new First Hawaiian Bank checking account.

                  *Indicates a required field.

                  Your Account Information

                  Company Information (Company to be paid by automatic payment)

                  Your Current Authorization Payment Account Information

                  Your New FHB Automatic Payment Account

                  Contact Wealth Management

                  Contact Wealth Management

                  Our Wealth Management experts are ready to chat

                  Just give us a bit of contact information, and we'll get back to you regarding your questions and concerns.

                  * Indicates a required field.

                  Information

                  Contact

                  Preferred Contact Method

                  Interest

                  I'm interested in:

                  *For deposit or banking related inquiries please contact your assigned Private Banker directly or our call center at 1(888) 844-4444.

                  First Hawaiian Bank’s Wealth Management Group provides investment advice and financial products and services through First Hawaiian Bank. First Hawaiian Bank does not provide tax or legal advice.

                  Corporate Banking Services Contact Form

                  Corporate Banking Services Contact Form

                  Our corporate banking experts are ready to chat

                  Just give us a bit of contact information and we'll get back to you at a time that works best for you.

                  * Indicates a required field.

                  Business Information

                  Contact

                  Interest

                  I would like to know more about:

                  Foreign Exchange Request

                  Foreign Exchange Request

                  Request a Foreign Exchange Transaction from First Hawaiian Bank

                  * Indicates a required field.

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                  Personal Information

                  Mailing Address

                  Feedback

                  Form Special Offers

                  Form Special Offers

                  FHB Special Offers

                  Register here to receive emails on our unadvertised specials on CDs, loans, and other great offers on our financial products and services and to get discounts from our merchant partners such as restaurants, travel and other local retailers.

                  * Indicates a required field.

                  Personal Information

                  Email Address

                  (Please enter your email address if you would like to receive special offers and product information via electronic mail. You may unsubscribe from any email communications you receive from us at anytime.)

                  Contact Information