Digital Banking FAQs

eStatements[[SM]]

    How do I view my eStatements?

    Select "Services" then select "eStatements". Select the account and the month of the statement you would like to view, then click the "View and print document" button. We also recommend that you disable any pop-up blocking software enabled on your web browser.

      Will I be notified when new statements are available online?

      Yes. Each time a new statement is available, you will be sent an email notification to the email address in your Online Banking profile. Should your email address change, please update your information by going to "Settings" then "Profile".

        How long will statements be available online?

        Statements are available online from 2022 onward and will be stored for up to seven years. Paper copies of older statements can be requested by sending us a secure message with the subject “Statement Copy Request”.

          Why don't I see my account statement?

          Statements are generally available for viewing 48 hours after the statement cut-off date (please allow additional time for weekends and holidays). If it's within 48 hours from the statement cut-off date, please contact customer service at 888-844-4444 for assistance. Or, if you have a combined statement, like with the paper statement, all combined account information will show up on a single statement listed under the primary account number (not under each individual account number).

          Please note that for credit cards, you may not have a statement if your balance is zero and there were no transactions during the billing period.

          Login & Troubleshooting

            How does FHB protect my accounts from unauthorized access?

            FHB Online uses several methods to protect your accounts. Techniques we use include stringent password requirements, and two-step authentication.

            Passwords – Passwords must be a minimum of 9 characters and a maximum of 32 characters. We require at least one upper-case and lower-case letter and one number. Certain special characters are allowed but not required.

            Secure Access Code (SAC) is a method we use to verify your identity once you have provided your login credentials. Our system will ask to send a Secure Access Code to your phone number or email address on your profile and you will need to enter this code in order to proceed.

              What are FHB Online's requirements for browsers?

              To access your accounts and pay bills through FHB Online, you must use a browser that supports 128-bit encryption security. Additionally, certain features of FHB Online are best experienced with the latest versions of Google Chrome, Microsoft Edge, FireFox or Safari.

                How do I change the phone number that receives the Secure Access Code?

                Once logged into FHB Online, go to “Settings” then click on "Security Preferences" and "Secure Delivery". You are able to add multiple phone numbers and email addresses that can be used to verify your identity when logging in.  

                  Can I sign into FHB Online from multiple computers?

                  Yes. You can access FHB Online from any computer. Remember to always logout when you are done using the service and never to share your username or password with anyone.

                  Small Business Entitlements

                    Does a user's login expire?

                    No. We recommend that primary users review their list of active sub-users throughout the year to ensure the information is up to date.

                      How do I delete a user?

                       Login to FHB Online and click on "Settings" then "Manage Users". Click the pencil icon next to the user's name then click the "Delete" button. Once a user has been deleted, it cannot be undone. For detailed information on how to manage user access view our Entitlements User Guide.

                      Quicken[[®]] & QuickBooks[[®]]

                        Can I export my transaction information into Quicken or QuickBooks using FHB Online?

                        Yes. You can export your transaction information directly from FHB Online into Quicken or QuickBooks. See below for instructions.

                        Click on an account, then on the Transactions tab click the "Export" icon. A dropdown menu will appear with the option to download your transactions to a Quicken (qfx) or QuickBooks (qbo) file.

                        Have more questions?

                        Find a Branch
                        Get Mobile Support

                        Or contact us at (808) 643-4343 or toll-free at (888) 643-4343.

                        Disclosures

                        1. Transactions typically occur in minutes when the recipient's email address or U.S. mobile number is already enrolled with Zelle®.
                        2. Must have a U.S. bank account and mobile phone number to use Zelle®. Personal customers enrolling for Zelle® must be 18 years or older. Business customers must be enrolled in FHB Online Business Banking to use Zelle®. FHB Online Business Banking is free for Business Priority Banking customers, a fee is assessed for all other business customers. See FHB Online Terms and Conditions for details.
                        3. In order to send payment requests or split payment requests to a U.S. mobile number, the mobile number must already be enrolled with Zelle®.
                        4. To send or receive money with a small business, both parties must be enrolled with Zelle® directly through their financial institution’s online or mobile banking experience.
                        5. These customers have enrolled for and use Zelle® directly through the Zelle® app, rather than using Zelle® through their financial institution’s mobile app. This situation occurs when the customer’s financial institution does not offer Zelle®.

                        App Store is a service mark of Apple Inc. Apple and the Apple logo are trademarks of Apple Inc, registered in the U.S. and other countries.

                        Android, Google Play, and the Google Play logo are trademarks of Google Inc.

                        Data charges may apply. Check with your mobile phone carrier for details.

                        FHB Online Banking Enrollment Form

                        FHB Online Banking Enrollment Form

                        Thank you for your interest in enrolling for FHB Online

                        This form is intended for personal customers who are not able to enroll online. If you have an FHB personal checking account or only have a credit card account, and you have a Personal Identification Number (PIN) and a social security number, click here to enroll.

                        If you do not have the above, here are the steps you'll need to complete:

                        1. Complete the enrollment form.
                        2. Click "Next" to review your information.
                        3. Print and sign the enrollment form.
                        4. Mail to:
                        FHB ONLINE
                        First Hawaiian Bank
                        PO BOX 1959
                        Honolulu, HI 96805-9957

                         

                        And what happens next:

                        1. Once your enrollment form is processed you will be mailed a username and password to your address on file.
                        Please provide the address that your statements are mailed to.

                        Your username is used each time you log in and must be unique for each customer. Please provide three preferred usernames below. If we are unable to use any of your username choices, we will provide one for you. Your username must be between 6 and 20 characters, starting with a letter and comprised of only letters and numbers. No spaces, special characters, or punctuation allowed.

                        FHB Online without Bill Payment is free, and allows you to view account balances and transactions (for certain accounts) and transfer funds between your First Hawaiian Accounts.

                        FHB Online with Bill Payment is free for the first 2 months. After the free period, Bill Payment is $5.99 per month. Please note, you MUST have a checking account for the Bill Payment service. To sign up for Bill Payment, log in to FHB Online and click on the Pay Bills link.

                        (FHB Online service fees will be charged to this account.)

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                        Account Closing Authorization

                        Account Closing Authorization

                        Authorization to close an existing checking account with another bank

                        Once all your checks and other payments have cleared from your existing checking account and your direct deposit started at your FHB checking account, you're ready to close your old checking account. Simply mail or take this form to your existing bank to let them know you're closing your checking account. The process is fast and easy.

                        *Indicates a required field.

                        Automatic Payment Authorization

                        PPP Loan Forgiveness 2nd Draw

                        SBA Form 3508S (for Second Draw loans only)

                        If you have automatic payments (mortgage, phone bill, credit card bills, etc.) deducted from your old checking account at another financial institution, use this form to make payments from your new First Hawaiian Bank Checking Account. Provide a completed form to the company or creditor you are paying and they will change the payment to be paid from your new First Hawaiian Bank checking account.

                        *Indicates a required field.

                        Your Account Information

                        Company Information (Company to be paid by automatic payment)

                        Your Current Authorization Payment Account Information

                        Your New FHB Automatic Payment Account

                        Contact Wealth Management

                        Contact Wealth Management

                        Our Wealth Management experts are ready to chat

                        Just give us a bit of contact information, and we'll get back to you regarding your questions and concerns.

                        * Indicates a required field.

                        Information

                        Contact

                        Preferred Contact Method

                        Interest

                        I'm interested in:

                        *For deposit or banking related inquiries please contact your assigned Private Banker directly or our call center at 1(888) 844-4444.

                        First Hawaiian Bank’s Wealth Management Group provides investment advice and financial products and services through First Hawaiian Bank. First Hawaiian Bank does not provide tax or legal advice.

                        Corporate Banking Services Contact Form

                        Corporate Banking Services Contact Form

                        Our corporate banking experts are ready to chat

                        Just give us a bit of contact information and we'll get back to you at a time that works best for you.

                        * Indicates a required field.

                        Business Information

                        Contact

                        Interest

                        I would like to know more about:

                        Foreign Exchange Request

                        Foreign Exchange Request

                        Request a Foreign Exchange Transaction from First Hawaiian Bank

                        * Indicates a required field.

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                        Personal Information

                        Mailing Address

                        Feedback

                        Form Special Offers

                        Form Special Offers

                        FHB Special Offers

                        Register here to receive emails on our unadvertised specials on CDs, loans, and other great offers on our financial products and services and to get discounts from our merchant partners such as restaurants, travel and other local retailers.

                        * Indicates a required field.

                        Personal Information

                        Email Address

                        (Please enter your email address if you would like to receive special offers and product information via electronic mail. You may unsubscribe from any email communications you receive from us at anytime.)

                        Contact Information