Digital Banking FAQs

General

    How do I set up Touch ID/Face ID on my iPhone?

    To enable fingerprint or facial login, please follow this guide in our Support section.

    The FHB Mobile app offers facial or fingerprint authentication on supported iPhone®, iPad® and AndroidTM devices. All registered fingerprints and face IDs on the mobile device will be able to login.

      Which mobile devices are supported for the FHB Mobile app?

      The FHB Mobile app is available for many smartphones and tablets including iPhone, iPad, and Android devices. For mobile deposit, auto-focus must be supported on your device. Please see below for a list of the operating systems that are supported for the FHB Mobile app.

      • Android 10 and up
      • iOS 16.0 or later
      • iPadOS 16.0 or later

      If you confirmed you are using a supported operating system and continue to experience issues with the mobile app please contact customer service at (808) 643-4343 or toll-free at (888) 643-4343.

      Mobile Deposit

        How do I check the status of a mobile deposit?

        You may view the status of your mobile deposit and images of mobile deposited checks for up to 30 days by clicking on “View activity” tab after clicking the "Deposits" button in the mobile app. Pending deposits will appear grayed out at the top of the screen. Successfully submitted deposits will say “Accepted” and the deposit will appear in your once fully processed. If a mobile deposit is placed on hold or rejected for any reason, you will be notified via email.

        Mobile deposits may also be viewed by logging into FHB Online Banking using a browser. After logging in, click on "Transfers & Payments", then "Transfer & Deposit Activity", and finally "Mobile Deposits."
         

          What should I do with my paper check?

          After depositing your check using Mobile Deposit, securely store your check until you have confirmed your funds have been deposited. This allows sufficient time in case the original check is required for any reason. If we send you a notice that your deposit could not be processed, you may visit any of our branches for further information about how you might be able to deposit the check.

            How will I know if there's a problem with my mobile deposit after I submit it?

            If we are not able to process your deposit or need to make a correction, we’ll send an email notice to the email address we have on our files. You may view the status of your mobile deposit and images of mobile deposited checks for up to 30 days by clicking on “View activity” tab after clicking the "Deposits" button in the mobile app. However, the status information provided by the app is for your convenience only and is subject to change.

              When will my mobile deposit be available?

              Funds are generally available the first business day after receipt but, in some circumstances, may be held pursuant to our check hold policy. You may view the status of your mobile deposit and images of mobile deposited checks for up to 30 days by clicking on “View activity” tab after clicking the "Deposit Check" button in the mobile app. However, the status information provided by the app is for your convenience only and is subject to change. 

                What is the cut-off time to submit deposits?

                The cut-off time for submitting checks is 5:00 p.m. Hawaii Standard Time each Business Day. Checks submitted after 5:00 p.m. Hawaii Standard Time or on weekends or holidays will be processed as if they were submitted on the next Business Day. A Business Day is every calendar day except for Saturdays, Sundays and bank holidays.

                Have more questions?

                Find a Branch
                Get Mobile Support

                Or contact us at (808) 643-4343 or toll-free at (888) 643-4343.

                Disclosures

                1. Transactions typically occur in minutes when the recipient's email address or U.S. mobile number is already enrolled with Zelle®.
                2. Must have a U.S. bank account and mobile phone number to use Zelle®. Personal customers enrolling for Zelle® must be 18 years or older. Business customers must be enrolled in FHB Online Business Banking to use Zelle®. FHB Online Business Banking is free for Business Priority Banking customers, a fee is assessed for all other business customers. See FHB Online Terms and Conditions for details.
                3. In order to send payment requests or split payment requests to a U.S. mobile number, the mobile number must already be enrolled with Zelle®.
                4. To send or receive money with a small business, both parties must be enrolled with Zelle® directly through their financial institution’s online or mobile banking experience.
                5. These customers have enrolled for and use Zelle® directly through the Zelle® app, rather than using Zelle® through their financial institution’s mobile app. This situation occurs when the customer’s financial institution does not offer Zelle®.

                App Store is a service mark of Apple Inc. Apple and the Apple logo are trademarks of Apple Inc, registered in the U.S. and other countries.

                Android, Google Play, and the Google Play logo are trademarks of Google Inc.

                Data charges may apply. Check with your mobile phone carrier for details.

                FHB Online Banking Enrollment Form

                FHB Online Banking Enrollment Form

                Thank you for your interest in enrolling for FHB Online

                This form is intended for personal customers who are not able to enroll online. If you have an FHB personal checking account or only have a credit card account, and you have a Personal Identification Number (PIN) and a social security number, click here to enroll.

                If you do not have the above, here are the steps you'll need to complete:

                1. Complete the enrollment form.
                2. Click "Next" to review your information.
                3. Print and sign the enrollment form.
                4. Mail to:
                FHB ONLINE
                First Hawaiian Bank
                PO BOX 1959
                Honolulu, HI 96805-9957

                 

                And what happens next:

                1. Once your enrollment form is processed you will be mailed a username and password to your address on file.
                Please provide the address that your statements are mailed to.

                Your username is used each time you log in and must be unique for each customer. Please provide three preferred usernames below. If we are unable to use any of your username choices, we will provide one for you. Your username must be between 6 and 20 characters, starting with a letter and comprised of only letters and numbers. No spaces, special characters, or punctuation allowed.

                FHB Online without Bill Payment is free, and allows you to view account balances and transactions (for certain accounts) and transfer funds between your First Hawaiian Accounts.

                FHB Online with Bill Payment is free for the first 2 months. After the free period, Bill Payment is $5.99 per month. Please note, you MUST have a checking account for the Bill Payment service. To sign up for Bill Payment, log in to FHB Online and click on the Pay Bills link.

                (FHB Online service fees will be charged to this account.)

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                Account Closing Authorization

                Account Closing Authorization

                Authorization to close an existing checking account with another bank

                Once all your checks and other payments have cleared from your existing checking account and your direct deposit started at your FHB checking account, you're ready to close your old checking account. Simply mail or take this form to your existing bank to let them know you're closing your checking account. The process is fast and easy.

                *Indicates a required field.

                Automatic Payment Authorization

                PPP Loan Forgiveness 2nd Draw

                SBA Form 3508S (for Second Draw loans only)

                If you have automatic payments (mortgage, phone bill, credit card bills, etc.) deducted from your old checking account at another financial institution, use this form to make payments from your new First Hawaiian Bank Checking Account. Provide a completed form to the company or creditor you are paying and they will change the payment to be paid from your new First Hawaiian Bank checking account.

                *Indicates a required field.

                Your Account Information

                Company Information (Company to be paid by automatic payment)

                Your Current Authorization Payment Account Information

                Your New FHB Automatic Payment Account

                Contact Wealth Management

                Contact Wealth Management

                Our Wealth Management experts are ready to chat

                Just give us a bit of contact information, and we'll get back to you regarding your questions and concerns.

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                *For deposit or banking related inquiries please contact your assigned Private Banker directly or our call center at 1(888) 844-4444.

                First Hawaiian Bank’s Wealth Management Group provides investment advice and financial products and services through First Hawaiian Bank. First Hawaiian Bank does not provide tax or legal advice.

                Corporate Banking Services Contact Form

                Corporate Banking Services Contact Form

                Our corporate banking experts are ready to chat

                Just give us a bit of contact information and we'll get back to you at a time that works best for you.

                * Indicates a required field.

                Business Information

                Contact

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                I would like to know more about:

                Foreign Exchange Request

                Foreign Exchange Request

                Request a Foreign Exchange Transaction from First Hawaiian Bank

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                Form Special Offers

                Form Special Offers

                FHB Special Offers

                Register here to receive emails on our unadvertised specials on CDs, loans, and other great offers on our financial products and services and to get discounts from our merchant partners such as restaurants, travel and other local retailers.

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                (Please enter your email address if you would like to receive special offers and product information via electronic mail. You may unsubscribe from any email communications you receive from us at anytime.)

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