I haven't received my eBill. What should I do?

If your normal billing cycle has passed and you still have not received your eBill, contact the company who bills you. Depending on billing cycles, the exact day you receive your bill each month may vary. Also remember that more than a month may pass before you receive your first eBill from a company.

I stopped receiving paper bills, and now I want to have them mailed to me again. How do I do that?

You can stop receiving eBills in FHB Online Bill Payment any time after the company processes your request to receive them. Select the company from the Payment Center, open Bills, and choose the option to stop eBills.

An entire billing cycle may pass before your paper bills resume.

I'm getting an eBill, but I don't have the option to schedule payments based on the bill information. What can I do?

Some companies don't offer the AutoPay scheduling options based on your eBill. However, you can always set up a recurring payment for the same amount at regular intervals.

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