Who do I call if I have questions about Mastercard 3D Secure?
If you have questions about Mastercard 3D Secure, please call (808) 847-4444.
What kind of transactions qualify for 3D Secure 2.0?
3D Secure 2.0 only monitors for transactions in which your physical card is not present. When you use your physical card in person, 3D Secure 2.0 authentication is not triggered.
How can I enroll in 3D Secure 2.0?
All of our First Hawaiian Bank consumer and small business debit and credit cardholders are automatically enrolled in Mastercard 3D Secure 2.0 as a security measure for our customers. There is no option to opt out.
At this time, 3D Secure 2.0 is not enabled for customers with a Commercial or Small Business roll up credit card.
A purchase on my debit/credit card was recently declined due to 3D Secure 2.0. What happened? How can I get this charge put through?
A 3D Secure authentication error may be due to a mistyped card number or an incorrect expiration date. You may need to reattempt the purchase to ensure all information needed to complete the transaction is correct. Also, if no authentication message was received, please double check that your mobile phone number and email address is correct on file with First Hawaiian Bank.
What is Mastercard 3D Secure 2.0?
Mastercard 3D Secure 2.0 is an additional layer of authentication for online card transactions that aims to reduce fraud and enhance security. Not all transactions or purchases will require 3D Secure authentication; it depends on the merchant and/or type of purchase.
Who do I call if I have questions about Mastercard 3D Secure?
If you have questions about Mastercard 3D Secure, please call (808) 847-4444.
What kind of transactions qualify for 3D Secure 2.0?
3D Secure 2.0 only monitors for transactions in which your physical card is not present. When you use your physical card in person, 3D Secure 2.0 authentication is not triggered.
How can I enroll in 3D Secure 2.0?
All of our First Hawaiian Bank consumer and small business debit and credit cardholders are automatically enrolled in Mastercard 3D Secure 2.0 as a security measure for our customers. There is no option to opt out.
At this time, 3D Secure 2.0 is not enabled for customers with a Commercial or Small Business roll up credit card.
A purchase on my debit/credit card was recently declined due to 3D Secure 2.0. What happened? How can I get this charge put through?
A 3D Secure authentication error may be due to a mistyped card number or an incorrect expiration date. You may need to reattempt the purchase to ensure all information needed to complete the transaction is correct. Also, if no authentication message was received, please double check that your mobile phone number and email address is correct on file with First Hawaiian Bank.
What is Mastercard 3D Secure 2.0?
Mastercard 3D Secure 2.0 is an additional layer of authentication for online card transactions that aims to reduce fraud and enhance security. Not all transactions or purchases will require 3D Secure authentication; it depends on the merchant and/or type of purchase.