Customer Service

Welcome to's online Customer Service. We're here to help.  Below are categories of frequently asked questions covering various products and services we offer. Click on the category you are interested in to get information about a specific product or service, or responses to the most frequently asked questions on a particular product or service.

Not sure where to look? Use the Search feature to search this entire section. If you can't find what you're looking for, need assistance, or have a situation that requires immediate assistance, please call our 24-hour Customer Service Center. Or, if you're an online banking user and prefer e-mail, send us a secure message through FHB Online® while you are logged into the service.