California Consumer Privacy Rights Notice

Your Personal Information and Your Rights

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Date last updated: November 14, 2020

1.    OVERVIEW
This California Consumer Privacy Rights Notice (“Notice”) applies to First Hawaiian Bank (“First Hawaiian Bank,” “we,” “us,” or “ours”) and is effective as of the date last updated above.  This Notice describes the rights California consumers have with respect to our collection, use, and disclosure of personal information. All defined terms within the California Consumer Privacy Act, including those defined in Cal. Civ. Code § 1798.140, apply for the purposes of interpreting this Notice. Terms that are capitalized but not defined in this Notice have the meanings assigned in our Privacy Policy.

2.    YOUR CALIFORNIA PRIVACY RIGHTS
As a California consumer, you have the right to request that we disclose what personal information about you we collect, use, and disclose. More specifically, you have rights to the following upon submission of a verifiable request:

  • Right to Know
    You have the right to know, upon submission of a verifiable request, the categories of personal information we have collected about you, the categories of sources from which we collect personal information, our business or commercial purpose for collecting personal information, the categories of third parties with whom we share personal information, if any, and the specific pieces of personal information we have collected about you.

    In connection with personal information we may disclose for a business purpose, if any, you have the right to know and the categories of personal information that we disclosed about you for a business purpose.
  • Right to Deletion 
    You have the right to deletion, upon your submission of a verifiable request, of your personal information from our records, and to have us direct our service providers to delete your personal information from their records, subject to the exceptions below. 

    We are not required to, and reserve our right not to, delete your personal information if it is necessary to complete the transaction for which the personal information was collected or reasonably anticipated within the context of our ongoing business relationship with you, provide a good or service requested by you, or otherwise perform a contract between you and us; detect security incidents; protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for that activity; debug, identify, or repair errors that impair existing intended functionality; exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law; comply with the California Electronic Communications Privacy Act; enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us; comply with a legal obligation; and otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.
  • Right to Opt Out of the Sale of Personal Information
    This right does not apply because we do not sell your personal information.
  • Right to Freedom from Discrimination
    You have the right to not be discriminated against by us if you exercise any of your rights under the California Consumer Privacy Act. This means we cannot do any of the following on the basis of your exercise of these rights: deny goods or services to you; charge different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties; provide a different level or quality of goods or services to you; or suggest that you will receive a different price or rate for goods or services or a different level or quality of goods or services. 
  • Rights Regarding Children’s Personal Information
    We do not knowingly sell personal information from individuals under 16 years of age without affirmative authorization. If you a parent or legal guardian, do not to allow your children to submit personal information to us without your authorization.

3.    HOW TO EXERCISE YOUR RIGHTS
To exercise any of your rights described in this Notice, please submit a data subject request by: (a) calling 1-855-774-8228; (b) by completing this form and submitting it to privacy@fhb.com; (c) by sending us a Secure Message in FHB Online.

In order for us to verify your request, you will need to provide us with enough information to identify you and verify your identity and address.  You will also need to provide us with a description of what right you wish to exercise along with any information to which your request relates.

You may also designate an authorized agent to make a request under the California Consumer Privacy Act on your behalf. In order for us to fulfill your request to know or delete submitted by an authorized agent, you must provide the authorized agent written permission to submit such a request, and we may require you to verify your own identity with us directly. 

Please note we are prohibited by law from fulfilling requests if we cannot verify that the person making the request is the person about whom we collected information or is authorized to act on such person’s behalf. Any personal information we collect to verify a requestor’s identity will be used solely for the purposes of verification. If we cannot verify your identity or authority to make the request, or where otherwise permitted by the California Consumer Privacy Act, we will deny your request.

You will not have to pay a fee to exercise your rights described herein. However, we may charge a reasonable fee or decline to comply with your request if your request is manifestly unfounded, repetitive, or excessive. You may only make a request to know or receive personal information twice within a 12-month period.

4.    CHANGES TO THIS PRIVACY NOTICE
We may update this Notice from time to time, in our sole discretion. When we do so, we will post the new Notice on our website. You should consult this Notice regularly for any changes. Continued use of services following posting of such changes constitutes your acknowledgement of such changes and agreement to be bound by the changes. If you do not agree, you should immediately discontinue your use of our website and services. 

5.    ACCESSIBILITY NOTICE 
For consumers who require this Notice in an alternative formation, this version is compatible with text-to-speech technologies. If you require additional formats or assistance, please contact us at the email address below.

6.    CONTACT US
If you have questions regarding this Notice or our treatment of your personal information, you may contact us at the following: privacy@fhb.com

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