Credit Card Processing

Local staff and processing mean First Hawaiian Bank’s merchant services can serve your business better.

Experience the difference in our Merchant Services

Increased Sales

More and more customers are paying using chip cards, contactless payments, and virtual wallets. We have the payment solutions that can help you evolve to meet your customer needs, including Gift Cards and Check Guarantee solutions.

Stronger Protection

Have peace of mind that we can help with major threats to your business; data breaches, fraud protection, PCI compliance and card data security. Sell more and worry less. 

Support and Data Intelligence

When you need help and information, you want it now. We have a dedicated team ready to help you with questions and a 24/7 customer portal that has the payment data you need.

PCI Compliance

As a part of our commitment to helping all our merchant customers to safely process credit / debit card payments, we have a program to assist you in meeting the Payment Card Industry Data Security Standard (PCI DSS) requirements. 

Dynamic Currency Conversion

Allow your foreign shoppers to pay in the currency they know best - their own. We offer a Dynamic Currency Conversion (DCC) program that international Visa and Mastercard customers enjoy the confidence and convenience of paying for their purchase in the currency they understand best. And, the amount on their receipt matches their statement when they return home.

Data Breach Assistance

The FHB Data Breach Assistance Program helps to reduce expenses resulting from a suspected or actual breach of credit card data. The data breach can be either a point-of-sale system breach or the physical theft of the credit card data from stolen receipts, stolen computers, or card skimming.

Our great local servicing provides

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  • Credit card batches closed by 7 p.m. HST will be available by 9 a.m. HST next business day.
  • Assistance with installation and staff training
  • 24/7 Customer Service support
  • Quicker availability of replacement equipment (in Hawaii, Guam and Saipan)
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  • Paper draft processing (if need arises).
  • Supplies free of charge (for FHB terminal rentals).
  • Personal assistance simply by calling a local phone number; no need to consider different time zones to get help when you need it.
  • Professional handling of chargeback requests.

We look forward to having you experience the difference when you adopt the First Hawaiian Bank's Credit Card Processing program. 

Ready to get started?

Contact your banker or a banker at the nearest branch location for more information about applicable fees and terms

We’re here to help