Covid-19 Updates and Information

You can count on us as we all manage the impacts of the Covid-19 pandemic.

We are here to help you stabilize and strengthen your finances right now, as well as offer guidance for the long term.

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  • Covid-19 Updates and Information

Covid-19 financial recovery information

 

    Personal

    Ease stress with credit card, loan, and mortgage assistance

    If COVID-19 has affected your ability to pay your credit cards, loans, or mortgage due to financial hardship, we encourage you to get in touch with one of our bankers at the numbers listed below.

     

    Mortgage loan assistance

    First Hawaiian Bank is offering relief options designed to fit your needs, including mortgage forbearances (up to 12 months), and deferrals (up to six months). Relief options will depend on the type of mortgage.

    To learn more about these loan relief programs call one of the below numbers:

    For assistance with a Mortgage Loan

    (808) 844-4178
    Toll free at 1 (800) 362-7606

    For assistance with an Auto Loan, Personal Loan, Business First

    Term Loan or Credit Card (808) 943-4539
    Toll free at 1-866-475-9435.

    For assistance with a Guam or Saipan Auto Loan, Personal Loan or Business FirstTerm Loan

    (671) 475-7933

    Fraud prevention tips

    Fraud Prevention Tips

    As your bank, we will never ask you to reveal your account number, login, password, debit pin number or any secure access code on the phone, email, or text. To learn more about scams and fraud related to COVID-19, click here.

    For assistance with your home loan call (808) 844-4178 or toll free at 1 (800) 362-7606. In Guam or Saipan, please call (671) 475-7933.

    Business

    PPP loan forgiveness and SBA relief programs

    SBA Paycheck Protection Program

    The SBA's Paycheck Protection Program is intended to help small businesses and other organizations impacted by the COVID-19 pandemic by providing "fully forgivable" loans that can be used to help preserve jobs and cover other specified businesses expenses.

     

    Latest Updates:

    Update as of 5/4/21: The SBA has stopped accepting applications for new PPP loans from all lenders other than participating community financial institutions. Please click here for more information.

    The First Hawaiian Bank online PPP loan application portal was closed on 4/16/21. We will continue working with borrowers who have a pending loan application with us. If you have any questions, please contact us via email at PPPForgiveness@fhb.com.

     

    PPP Loan Forgiveness:

    For more information on the Paycheck Protection Program and Loan Forgiveness, click here.

    Other SBA COVID-19 Relief Options

    The SBA provides other emergency assistance to eligible businesses affected by COVID-19. For more information on these programs, visit SBA.gov or click on the links below.

    Restaurant Revitalization Fund
    Shuttered Venue Operators Grant

    Resources

    Get the latest branch updates, and how we are keeping you safe

    Branch updates and reopenings

    See available branches below and check back for any updates to hours or operations.

    Find a Branch
    paycheck protection
    online banking

    Online & Mobile Banking

    With FHB Online and Mobile Banking, you can take care of many of your banking needs remotely, including managing account activity, making mobile deposits, paying bills, tracking spending, and transferring funds between accounts. You can also review and print statements, and receive notifications sent to your email or phone.

    Learn More
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    Protecting Your Health and Safety

    First Hawaiian Bank has implemented the following health and safety guidelines at all of its branches and facilities:

    • Face coverings are required for all employees and customers

    • Social distancing of six feet apart is required

    • There is a limit to the number of people in a branch at any given time

    • Strict sanitization practices are in place in accordance with CDC and DOH guidelines

    • Hand sanitizing stations and wipes are available in all of our branches and facilities
    • Branch employees receive a temperature and wellness check daily

    • Kupuna hours are reserved for the first hour of business at our branches

    We encourage customers who are sick or feeling ill to stay home and take advantage of our online and mobile banking resources.

    FAQs

      How can I do my banking without going into a branch?

      We encourage you to enroll for our FHB Online and FHB Mobile banking services. These 24/7 banking services will allow you to do banking anytime, anywhere. You can transfer funds, pay bills, and with FHB Mobile you can deposit a check by taking a photo of it. All of our ATMs are operational and you may speak to one of our Call Center representatives.

        What should I do if I am experiencing financial hardship as a result of COVID-19?

        We encourage you to contact your banker to discuss options for your unique situation or if you prefer, please contact us at one of the below phone numbers. 

        For assistance with a Mortgage Loan, please call (808) 844-4178 or toll free at 1-800-362-7606
        For assistance with an Auto Loan, Personal Loan, Business FirstTerm Loan or Credit Card, please call (808) 943-4539 or toll free at 1-866-475-9435
        For assistance with a Guam or Saipan Auto Loan, Personal Loan or Business FirstTerm Loan, please call (671) 475-7933

        Customers who have already received deferrals can learn more about deferral expiration and repayment here.

          Which branches are open and how do I find the hours of operation?

          Our bank is open for business and we have modified our operations to protect the safety of our customers and employees. You can find our available full-service branch locations here.

            Are you making special accommodations for seniors and at-risk customers?

            Yes. We are dedicating the first hour of business that we open to allow seniors and those at high risk to do their banking.

              How do I access my safe deposit box?

              You may access your safe deposit box Monday through Friday at any branch.

                Should I expect a longer wait time when I call your call center?

                Yes, we are currently experiencing higher than normal call volume due to COVID-19. We encourage you to take advantage of our online and mobile banking services, and appreciate your patience.

                  What is the bank doing to keep its employees safe?

                  First Hawaiian Bank strives to provide a safe and secure environment for its customers and employees in its branches. For the safety and protection of our employees, we have implemented travel restrictions and quarantines, hand-washing, social distancing and increased cleanings in the branches. We are asking customers to use FHB Online and FHB Mobile banking services from home if they are feeling ill and when they come into the branch they practice social distancing, keeping 6 feet apart from others, to also wash their hands with soap and water or they can use the hand-sanitizing stations available in every branch.

                    Will you close a branch if there is potential for exposure to COVID-19?

                    Yes, as a precautionary measure, we will take immediate action minimize potential exposure to our employees and customers by closing a branch.

                      Is my money safe at the bank?

                      Yes, the safest place for money is the bank. Your money is insured by the FDIC up to $250,000. At https://fdic.gov/deposit/, the FDIC has a number of deposit insurance resources to help you determine your deposit insurance coverage.

                      Stay Informed

                      Centers for Disease Control
                      Learn More
                      World Health Organization
                      Learn More
                      Hawaii State Department of Health
                      Learn More

                      Contact us

                      Call Center:
                      (808) 844-4444

                      Customer Service:
                      (800) 643-1232

                      To speak with a Wealth Advisor:
                      (808) 525-5159

                      Private Banking Customer Service:
                      643-1232 (Oahu)

                      Online & Mobile Banking Assistance:
                      (808) 643-4343