Covid-19 Updates and Information
You can count on us as we all manage the impacts of the Covid-19 pandemic.
We are here to help you stabilize and strengthen your finances right now, as well as offer guidance for the long term.
Covid-19 financial recovery information
If COVID-19 has affected your ability to pay your credit cards, loans, or mortgage due to financial hardship, we encourage you to get in touch with one of our bankers at the numbers listed below.
Mortgage loan assistance
First Hawaiian Bank is offering relief options designed to fit your needs, including mortgage forbearances (up to 12 months), and deferrals (up to six months). Relief options will depend on the type of mortgage.
To learn more about these loan relief programs call one of the below numbers:
For assistance with a Mortgage Loan
Toll free at 1 (800) 362-7606
For assistance with an Auto Loan, Personal Loan, Business First
Term Loan or Credit Card (808) 943-4539
Toll free at 1-866-475-9435.
For assistance with a Guam or Saipan Auto Loan, Personal Loan or Business FirstTerm Loan
Fraud Prevention Tips
As your bank, we will never ask you to reveal your account number, login, password, debit pin number or any secure access code on the phone, email, or text. To learn more about scams and fraud related to COVID-19, click here.
SBA Paycheck Protection Program
The SBA's Paycheck Protection Program is intended to help small businesses and other organizations impacted by the COVID-19 pandemic by providing "fully forgivable" loans that can be used to help preserve jobs and cover other specified businesses expenses.
Update as of 5/4/21: The SBA has stopped accepting applications for new PPP loans from all lenders other than participating community financial institutions. Please click here for more information.
The First Hawaiian Bank online PPP loan application portal was closed on 4/16/21. We will continue working with borrowers who have a pending loan application with us. If you have any questions, please contact us via email at PPPForgiveness@fhb.com.
PPP Loan Forgiveness:
For more information on the Paycheck Protection Program and Loan Forgiveness, click here.
Branch updates and reopenings
See available branches below and check back for any updates to hours or operations.
Online & Mobile Banking
With FHB Online and Mobile Banking, you can take care of many of your banking needs remotely, including managing account activity, making mobile deposits, paying bills, tracking spending, and transferring funds between accounts. You can also review and print statements, and receive notifications sent to your email or phone.
Protecting Your Health and Safety
First Hawaiian Bank has implemented the following health and safety guidelines at all of its branches and facilities:
Face coverings are required for all employees and customers
Social distancing of six feet apart is required
There is a limit to the number of people in a branch at any given time
Strict sanitization practices are in place in accordance with CDC and DOH guidelines
- Hand sanitizing stations and wipes are available in all of our branches and facilities
- Branch employees receive a temperature and wellness check daily
Kupuna hours are reserved for the first hour of business at our branches
We encourage customers who are sick or feeling ill to stay home and take advantage of our online and mobile banking resources.
We encourage you to enroll for our FHB Online and FHB Mobile banking services. These 24/7 banking services will allow you to do banking anytime, anywhere. You can transfer funds, pay bills, and with FHB Mobile you can deposit a check by taking a photo of it. All of our ATMs are operational and you may speak to one of our Call Center representatives.
We encourage you to contact your banker to discuss options for your unique situation or if you prefer, please contact us at one of the below phone numbers.
For assistance with a Mortgage Loan, please call (808) 844-4178 or toll free at 1-800-362-7606
For assistance with an Auto Loan, Personal Loan, Business FirstTerm Loan or Credit Card, please call (808) 943-4539 or toll free at 1-866-475-9435
For assistance with a Guam or Saipan Auto Loan, Personal Loan or Business FirstTerm Loan, please call (671) 475-7933
Customers who have already received deferrals can learn more about deferral expiration and repayment here.
Yes. We are dedicating the first hour of business that we open to allow seniors and those at high risk to do their banking.
You may access your safe deposit box Monday through Friday at any branch.
Yes, we are currently experiencing higher than normal call volume due to COVID-19. We encourage you to take advantage of our online and mobile banking services, and appreciate your patience.
First Hawaiian Bank strives to provide a safe and secure environment for its customers and employees in its branches. For the safety and protection of our employees, we have implemented travel restrictions and quarantines, hand-washing, social distancing and increased cleanings in the branches. We are asking customers to use FHB Online and FHB Mobile banking services from home if they are feeling ill and when they come into the branch they practice social distancing, keeping 6 feet apart from others, to also wash their hands with soap and water or they can use the hand-sanitizing stations available in every branch.
Yes, as a precautionary measure, we will take immediate action minimize potential exposure to our employees and customers by closing a branch.
To speak with a Wealth Advisor:
Private Banking Customer Service:
Online & Mobile Banking Assistance: