Covid-19 Updates and Information

You can count on us as we all manage the impacts of the Covid-19 pandemic.

We are here to help you stabilize and strengthen your finances right now, as well as offer guidance for the long term.

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  • Covid-19 Updates and Information

Covid-19 financial recovery information

 

    If COVID-19 has affected your ability to pay your credit cards, loans, or mortgage due to financial hardship, we encourage you to get in touch with one of our bankers at the numbers listed below.

     

    Mortgage loan assistance

    First Hawaiian Bank is offering relief options designed to fit your needs, including mortgage forbearances (up to 12 months), and deferrals (up to six months). Relief options will depend on the type of mortgage.

    To learn more about these loan relief programs call one of the below numbers:

    For assistance with a Mortgage Loan

    (808) 844-4178
    Toll free at 1 (800) 362-7606

    For assistance with an Auto Loan, Personal Loan, Business First

    Term Loan or Credit Card (808) 943-4539
    Toll free at 1-866-475-9435.

    For assistance with a Guam or Saipan Auto Loan, Personal Loan or Business FirstTerm Loan

    (671) 475-7933

    Fraud prevention tips

    Fraud Prevention Tips

    As your bank, we will never ask you to reveal your account number, login, password, debit pin number or any secure access code on the phone, email, or text. 

    For assistance with your home loan call (808) 844-4178 or toll free at 1 (800) 362-7606. In Guam or Saipan, please call (671) 475-7933.

    SBA Paycheck Protection Program

    The SBA's Paycheck Protection Program is intended to help small businesses and other organizations impacted by the COVID-19 pandemic by providing "fully forgivable" loans that can be used to help preserve jobs and cover other specified businesses expenses.

     

    Latest Updates:

    Update as of 10/25/21: The FHB loan forgiveness portal is now open for all borrowers. Please click here for more information.

    Update as of 8/4/21: First Hawaiian Bank will not be opting into the SBA direct forgiveness portal at this time. We will continue using our established forgiveness process that has helped thousands of borrowers obtain forgiveness of their PPP loan.

     

    PPP Loan Forgiveness:

    For more information on the Paycheck Protection Program and Loan Forgiveness, click here.

    If you have any questions, please contact us via email at PPPForgiveness@fhb.com.

    Branch updates and reopenings

    See available branches below and check back for any updates to hours or operations.

      AINA HAINA BANKING CENTER

      ADDRESS: 820 W Hind Drive, Suite 129
      Honolulu, HI 96821
      PHONE: (808) 373-2171
      HOURS:
      Mon-Fri: 8:30am - 4:00pm
      Sat, Sun: Closed
      DRIVE-UP SERVICE:
      Mon-Fri: 8:30am - 4:00pm
      Sat, Sun: Closed
      KUPUNA HOURS: 8:30am - 9:30am

      HALEIWA BRANCH

      ADDRESS: 66-135 Kamehameha Highway
      Haleiwa, HI 96712
      PHONE: (808) 637-5034
      HOURS:
      Mon-Fri: 8:30am - 4:00pm
      Sat, Sun: Closed
      KUPUNA HOURS: 8:30am - 9:30am

      HAWAII KAI BRANCH

      ADDRESS: 7110 Kalanianaole Highway
      Honolulu, HI 96825
      PHONE: (808) 373-8821
      HOURS:
      Mon-Fri: 8:30am - 4:00pm
      Sat, Sun: Closed
      KUPUNA HOURS: 8:30am - 9:30am

      KAHALA BANKING CENTER

      ADDRESS: 1348 Hunakai Street Honolulu, HI 96816
      PHONE: (808) 943-4700
      HOURS:
      Mon-Fri: 8:30am - 4:00pm
      Sat: 9:00am - 1:00pm
      Sun: Closed
      KUPUNA HOURS: 8:30am - 9:30am (Mon-Fri)
      9:00am - 10:00am (Sat)

      KAHUKU BRANCH

      ADDRESS: 56-565 Kamehameha Highway Kahuku, HI 96731
      PHONE: (808) 293-9271
      HOURS:
      Mon-Fri: 8:30am - 4:00pm
      Sat, Sun: Closed
      KUPUNA HOURS: 8:30am - 9:30am (Mon-Fri)

      KAILUA BANKING CENTER

      ADDRESS: 705 Kailua Road Kailua, HI 96734
      PHONE: (808) 261-3371
      HOURS:
      Mon-Fri: 8:30am - 4:00pm
      Sat: 9:00am - 1:00pm
      Sun: Closed
      DRIVE-UP SERVICE:
      Mon-Fri: 8:30am - 4:00pm
      Sat: 9:00am - 1:00pm
      Sun: Closed
      KUPUNA HOURS: 8:30am - 9:30am (Mon-Fri)
      9:00am - 10:00am (Sat)

      KAIMUKI BANKING CENTER

      ADDRESS: 3599 Waialae Ave, Honolulu, HI 96816
      PHONE: (808) 943-4570
      HOURS:
      Mon-Fri: 8:30am - 4:00pm
      Sat, Sun: Closed
      KUPUNA HOURS: 8:30am - 9:30am (Mon-Fri)

      KALIHI BANKING CENTER

      ADDRESS: 2250 N King Street Honolulu, HI 96819
      PHONE: (808) 525-8792
      HOURS:
      Mon-Fri: 8:30am - 4:00pm
      Sat, Sun: Closed
      WALK-UP SERVICE:
      Mon-Fri: 8:30am - 4:00pm
      Sat, Sun: Closed
      KUPUNA HOURS: 8:30am - 9:30am

      KANEOHE BRANCH

      ADDRESS: 45-480 Kaneohe Bay Drive, Building H
      Kaneohe, HI 96744
      PHONE: (808) 261-1898
      HOURS:
      Mon-Fri: 8:30am - 4:00pm
      Sat, Sun: Closed
      KUPUNA HOURS: 8:30am - 9:30am

      KANEOHE BAY BRANCH

      ADDRESS: 46-047 Kamehameha Highway, Unit 11,
      Kaneohe HI 96744
      PHONE: (808) 261-1795
      HOURS:
      Mon-Fri: 8:30am - 4:00pm
      Sat: 9:00am - 1:00pm
      Sun: Closed
      KUPUNA HOURS: 8:30am - 9:30am (Mon-Fri)
      9:00am - 10:00am (Sat)

      KAPAHULU BRANCH

      ADDRESS: 433 Kapahulu Avenue Honolulu, HI 96815
      PHONE: (808) 943-4606
      HOURS:
      Mon-Fri: 8:30am - 4:00pm
      Sat: 9:00am - 1:00pm
      Sun: Closed
      KUPUNA HOURS: 8:30am - 9:30am (Mon- Fri)
      9:00am - 10:00am (Sat)

      KAPIOLANI BANKING REGION

      ADDRESS: 1580 Kapiolani Boulevard Honolulu, HI 96814
      PHONE: (808) 943-4437
      HOURS:
      Mon-Fri: 8:30am - 4:00pm
      Sat, Sun: Closed
      KUPUNA HOURS: 8:30am - 9:30am

      KAPOLEI BRANCH

      ADDRESS: 590 Farrington Highway
      Kapolei, HI 96707
      PHONE: (808) 674-0013
      HOURS:
      Mon-Fri: 8:30am - 4:00pm
      Sat: 9:00am - 1:00pm
      Sun: Closed
      KUPUNA HOURS: 8:30am - 9:30am (Mon-Fri)
      9:00am - 10:00am (Sat)

      LILIHA BRANCH

      ADDRESS: 1425 Liliha Street Honolulu, HI 96817
      PHONE: (808) 537-9927
      HOURS:
      Mon-Fri: 8:30am - 4:00pm
      Sat: 9:00am - 1:00pm
      Sun: Closed
      KUPUNA HOURS: 8:30am - 9:30am (Mon-Fri)
      9:00am - 10:00am (Sat)

      MAIN BANKING CENTER

      ADDRESS: 999 Bishop Street Honolulu, HI 96813
      PHONE: (808) 525-6340
      HOURS:
      Mon-Fri: 8:00am - 4:00pm
      Sat, Sun: Closed
      KUPUNA HOURS: 8:00am - 9:00am

      MAKIKI BANKING CENTER

      ADDRESS: 1111 S Beretania Street
      Honolulu, HI 96814
      PHONE: (808) 525-8155
      HOURS:
      Mon-Fri: 8:30am - 4:00pm
      Sat: 9:00am - 1:00pm
      Sun: Closed
      KUPUNA HOURS: 8:30am - 9:30am (Mon-Fri)
      9:00am - 10:00am (Sat)

      MANOA BRANCH

      ADDRESS: 2733 East Manoa Road
      Honolulu, HI 96822
      PHONE: (808) 973-6481
      HOURS:
      Mon-Fri: 8:30am - 4:00pm
      Sat, Sun: Closed
      KUPUNA HOURS: 8:30am - 9:30am

      MILILANI BANKING CENTER

      ADDRESS: 95-390 Kuahelani Avenue
      Mililani, HI 96789
      PHONE: (808) 623-1111
      HOURS:
      Mon-Fri: 8:30am - 4:00pm
      Sat: 9:00am - 1:00pm
      Sun: Closed
      KUPUNA HOURS: 8:30am - 9:30am (Mon-Fri)
      9:00am - 10:00am (Sat)

      MOANALUA BANKING CENTER

      ADDRESS: 1000 Mapunapuna Street
      Honolulu, HI 96819
      PHONE: (808) 841-7629
      HOURS:
      Mon-Fri: 8:30am - 4:00pm
      Sat, Sun: Closed
      KUPUNA HOURS: 8:30am - 9:30am

      PEARL CITY BRANCH

      ADDRESS: 890 Kamehameha Highway
      Pearl City, HI 96734
      PHONE: (808) 488-2142
      HOURS:
      Mon-Fri: 8:30am - 4:00pm
      Sat, Sun: Closed
      KUPUNA HOURS: 8:30am - 9:30am

      PEARLRIDGE BRANCH

      ADDRESS: 98-1071 Moanalua Rd
      Aiea, HI 96701
      PHONE: (808) 487-0200
      HOURS:
      Mon-Fri: 8:30am - 4:00pm
      Sat: 9:00am - 1:00pm
      Sun: Closed
      KUPUNA HOURS: 8:30am - 9:30am

      UNIVERSITY BANKING CENTER

      ADDRESS: 2411 S King Street Honolulu, HI 96826
      PHONE: (808) 525-7841
      HOURS:
      Mon-Fri: 8:30am - 4:00pm
      Sat: 9:00am - 1:00pm
      Sun: Closed
      DRIVE-UP SERVICE:
      Mon-Fri: 8:30am - 4:00pm
      Sat: 9:00am - 1:00pm
      Sun: Closed
      KUPUNA HOURS: 8:30am - 9:30am (Mon-Fri)
      9:00am - 10:00am (Sat)

      WAHIAWA BRANCH

      ADDRESS: 730 California Avenue
      Wahiawa, HI 96786
      PHONE: (808) 625-1182
      HOURS:
      Mon-Fri: 8:30am - 4:00pm
      Sat, Sun: Closed
      KUPUNA HOURS: 8:30am - 9:30am

      WAIANAE BRANCH

      ADDRESS: 86-020 Farrington Highway
      Waianae, HI 96792
      PHONE: (808) 696-7041
      HOURS:
      Mon-Fri: 8:30am - 4:00pm
      Sat, Sun: Closed
      KUPUNA HOURS: 8:30am - 9:30am

      WAIKIKI BANKING CENTER

      ADDRESS: 2181 Kalakaua Avenue
      Honolulu, HI 96815
      PHONE: (808) 943-4670
      HOURS:
      Mon-Fri: 8:30am - 4:00pm
      Sat, Sun: Closed
      KUPUNA HOURS: 8:30am - 9:30am

      WAIPAHU BANKING CENTER

      ADDRESS: 94-205 Leoku Street Waipahu, HI 96797
      PHONE: (808) 671-3971
      HOURS:
      Mon-Fri: 8:30am - 4:00pm
      Sat: 9:00am - 1:00pm
      Sun: Closed
      KUPUNA HOURS: 8:30am - 9:30am (Mon-Fri)
      9:00am - 10:00am (Sat)

        HILO BRANCH

        ADDRESS: 1205 Kilauea Avenue Hilo, HI 96720
        PHONE: (808) 969-2211
        HOURS:
        Mon-Fri: 8:30am - 4:00pm
        Sat: 9:00am - 1:00pm
        Sun: Closed
        DRIVE-UP SERVICE:
        Mon-Fri: 8:30am - 4:00pm
        Sat: 9:00am - 1:00pm
        Sun: Closed
        KUPUNA HOURS: 8:30am - 9:30am (Mon-Fri)
        9:00am - 10:00am (Sat)

        KAMUELA BRANCH

        ADDRESS: 67-1189 Mamalahoa Highway
        Kamuela, HI 96743
        PHONE: (808) 885-7991
        HOURS:
        Mon-Fri: 8:30am - 4:00pm
        Sun, Sun: Closed
        KUPUNA HOURS: 8:30am-9:30am (Mon-Fri)
        9:00am - 10:00am (Sat)

        KEALAKEKUA BRANCH

        ADDRESS: 81-6626 Mamalahoa Highway
        Kealakekua, HI 96750
        PHONE: (808) 322-3484
        HOURS:
        Mon-Fri: 8:30am - 4:00pm
        Sat, Sun: Closed
        KUPUNA HOURS: 8:30am - 9:30am

        KONA BANKING CENTER

        ADDRESS: 74-5593 Palani Road Kailua-Kona, HI 96740
        PHONE: (808) 329-2461
        HOURS:
        Mon-Fri: 8:30am - 4:00pm
        Sat: 9:00am - 1:00pm
        Sun: Closed
        KUPUNA HOURS: 8:30am - 9:30am (Mon-Fri)
        9:00am - 10:00am (Sat)

        PAHOA BRANCH

        ADDRESS: 15-2898 Pahoa Village Road, Pahoa, HI 96778
        PHONE: (808) 965-8621
        HOURS:
        Mon-Fri: 8:30am - 4:00pm
        Sat, Sun: Closed
        KUPUNA HOURS: 8:30am - 9:30am (Mon-Fri)

        WAIAKEA BRANCH

        ADDRESS: 111 E Puainako Street, Building F, Hilo, HI 96720
        PHONE: (808) 969-2222
        HOURS:
        Mon-Fri: 8:30am - 4:00pm
        Sat, Sun: Closed
        KUPUNA HOURS: 8:30am - 9:30am (Mon-Fri)

        WAIKOLOA BRANCH

        ADDRESS: 68-1845 Waikoloa Raod
        Waikoloa, HI 96738
        PHONE: (808) 883-8555
        HOURS:
        Mon-Fri: 8:30am - 4:00pm
        Sat, Sun: Closed
        KUPUNA HOURS: 8:30am - 9:30am

          KAPAA BRANCH

          ADDRESS: 4-1366 Kuhio Highway
          Kapaa, HI 96746
          PHONE: (808) 822-4966
          HOURS:
          Mon-Fri: 8:30am - 4:00pm
          Sat, Sun: Closed
          KUPUNA HOURS: 8:30am - 9:30am

          KOLOA BRANCH

          ADDRESS: 3506 Waikomo Road Koloa, HI 96753
          PHONE: (808) 742-1642
          HOURS:
          Mon-Fri: 8:30am - 4:00pm
          Sat, Sun: Closed
          KUPUNA HOURS: 8:30am - 9:30am

          LIHUE BANKING CENTER

          ADDRESS: 4423 Rice Street Lihue, HI 96766
          PHONE: (808) 245-4024
          HOURS:
          Mon-Fri: 8:30am - 4:00pm
          Sat: 9:00am - 1:00pm
          Sun: Closed
          DRIVE-UP SERVICE:
          Mon-Fri: 8:30am - 4:00pm
          Sat: 9:00am - 1:00pm
          Sun: Closed
          KUPUNA HOURS: 8:30am - 9:30am (Mon-Fri)
          9:00am - 10:00am (Sat)

          PRINCEVILLE BRANCH

          ADDRESS: 5-4280 Kuhio Highway Princeville, HI 96722
          PHONE: (808) 826-1560
          HOURS:
          Mon-Fri: 8:30am - 4:00pm
          Sat, Sun: Closed
          KUPUNA HOURS: 8:30am - 9:30am

          WAIMEA BRANCH

          ADDRESS: 4525 Panako Road, Waimea, HI 96796
          PHONE: (808) 338-1611
          HOURS:
          Mon-Fri: 8:30am - 4:00pm
          Sat, Sun: Closed
          KUPUNA HOURS: 8:30am - 9:30am (Mon-Fri)

            KAHANA BRANCH

            ADDRESS: 4405 Honoapiilani Highway, Suite 205, Lahaina, HI 96761
            PHONE: (808) 669-5655
            HOURS:
            Mon-Fri: 8:30am - 4:00pm
            Sat, Sun: Closed
            KUPUNA HOURS: 8:30am - 9:30am (Mon-Fri)

            KAHULUI BANKING CENTER

            ADDRESS: 20 W Kaahumanu Avenue Kahului, HI 96732
            PHONE: (808) 877-2311
            HOURS:
            Mon-Fri: 8:30am - 4:00pm
            Sat: 9:00am - 1:00pm
            Sun: Closed
            KUPUNA HOURS: 8:30am - 9:30am (Mon-Fri)
            9:00am - 10:00am (Sat)

            KIHEI BRANCH

            ADDRESS: 41 East Lipoa Street, Suite 28
            Kihei, HI 96753
            PHONE: (808) 875-0055
            HOURS:
            Mon-Fri: 8:30am - 4:00pm
            Sat: 9:00am - 1:00pm
            Sun: Closed
            KUPUNA HOURS: 8:30am - 9:30am (Mon-Fri)
            9:00am - 10:00am (Sat)

            LAHAINA BRANCH

            ADDRESS: 215 Papalaua Street Lahaina, HI 96761
            PHONE: (808) 661-3655
            HOURS:
            Mon-Fri: 8:30am - 4:00pm
            Sat, Sun: Closed
            KUPUNA HOURS: 8:30am - 9:30am

            LANAI BRANCH

            ADDRESS: 644 Lanai Avenue Lanai City, HI 96761
            PHONE: (808) 565-6969
            HOURS:
            Mon-Fri: 8:30am - 4:00pm
            Sat, Sun: Closed
            KUPUNA HOURS: 8:30am - 9:30am

            PUKALANI BRANCH

            ADDRESS: 67 Makawao Avenue Pukalani, HI 96768
            PHONE: (808) 572-7238
            HOURS:
            Mon-Fri: 8:30am - 4:00pm
            Sat, Sun: Closed
            KUPUNA HOURS: 8:30am - 9:30am

            WAILUKU BRANCH

            ADDRESS: 27 Market Street
            Wailuku, HI 96793
            PHONE: (808) 877-2377
            HOURS:
            Mon-Fri: 8:30am - 4:00pm
            Sat, Sun: Closed
            KUPUNA HOURS: 8:30am - 9:30am

              DEDEDO BRANCH

              ADDRESS: 562 Harmon Loop Road
              Dededo, GU 96929
              PHONE: (671) 632-9381
              HOURS:
              Mon-Fri: 9:00am - 4:00pm
              Sat, Sun: Closed
              DRIVE-UP SERVICE:
              Mon-Thur: 8:00am - 4:00pm
              Fri: 8:00am - 6:00pm
              Sat, Sun: Closed
              MANAMKO HOURS: 9:00am - 10:00am

              MAITE BANKING CENTER

              ADDRESS: 400 Route 8 Mongmong, GU 96910
              PHONE: (671) 475-7900
              HOURS:
              Mon-Fri: 9:00am - 4:00pm
              Sat, Sun: Closed
              DRIVE-UP SERVICE:
              Mon-Thur: 8:00am - 4:00pm
              Fri: 8:00am - 6:00pm
              Sat, Sun: Closed
              MANAMKO HOURS: 9:00am - 10:00am

              TAMUNING BRANCH

              ADDRESS: 645 Route 1 South Marine Corps Drive
              Tamuning, GU 96913
              PHONE: (671) 646-7841
              HOURS:
              Mon-Fri: 9:00am - 4:00pm
              Sat, Sun: Closed
              DRIVE-UP SERVICE:
              Mon-Thur: 8:00am - 4:00pm
              Fri: 8:00am - 6:00pm
              Sat, Sun: Closed
              MANAMKO HOURS: 9:00am - 10:00am

                GUALO RAI BRANCH

                ADDRESS: Gualo Rai Commercial Center
                Middle Road, Gualo Rai
                Saipan, MP 96950
                PHONE: (670) 235-3090
                HOURS:
                Mon-Fri: 9:00am - 4:00pm
                Sat, Sun: Closed
                MANAMKO HOURS: 9:00am - 10:00am

                OLEAI BRANCH

                ADDRESS: Oleai Center, Beach Raod
                Chalan Laulau
                Saipan, MP 96950
                PHONE: (670) 234-6559
                HOURS:
                Mon-Fri: 9:00am - 4:00pm
                Sat, Sun: Closed
                MANAMKO HOURS: 9:00am - 10:00am

                paycheck protection
                online banking

                Online & Mobile Banking

                With FHB Online and Mobile Banking, you can take care of many of your banking needs remotely, including managing account activity, making mobile deposits, paying bills, tracking spending, and transferring funds between accounts. You can also review and print statements, and receive notifications sent to your email or phone.

                Protecting Your Health and Safety

                First Hawaiian Bank has implemented the following health and safety guidelines at all of its branches and facilities:

                • Face coverings are required for all employees and customers

                • Social distancing of six feet apart is required

                • There is a limit to the number of people in a branch at any given time

                • Strict sanitization practices are in place in accordance with CDC and DOH guidelines

                • Hand sanitizing stations and wipes are available in all of our branches and facilities
                • Branch employees receive a temperature and wellness check daily
                • Kupuna hours are reserved for the first hour of business at our branches

                We encourage customers who are sick or feeling ill to stay home and take advantage of our online and mobile banking resources.

                FAQs

                  We encourage you to enroll for our FHB Online and FHB Mobile banking services. These 24/7 banking services will allow you to do banking anytime, anywhere. You can transfer funds, pay bills, and with FHB Mobile you can deposit a check by taking a photo of it. All of our ATMs are operational and you may speak to one of our Call Center representatives.

                    We encourage you to contact your banker to discuss options for your unique situation or if you prefer, please contact us at one of the below phone numbers. 

                    For assistance with a Mortgage Loan, please call (808) 844-4178 or toll free at 1-800-362-7606
                    For assistance with an Auto Loan, Personal Loan, Business FirstTerm Loan or Credit Card, please call (808) 943-4539 or toll free at 1-866-475-9435
                    For assistance with a Guam or Saipan Auto Loan, Personal Loan or Business FirstTerm Loan, please call (671) 475-7933

                    Customers who have already received deferrals can learn more about deferral expiration and repayment here.

                      Our bank is open for business and we have modified our operations to protect the safety of our customers and employees. You can find our available full-service branch locations here.

                        Yes. We are dedicating the first hour of business that we open to allow seniors and those at high risk to do their banking.

                          You may access your safe deposit box Monday through Friday at any branch.

                            Yes, we are currently experiencing higher than normal call volume due to COVID-19. We encourage you to take advantage of our online and mobile banking services, and appreciate your patience.

                              First Hawaiian Bank strives to provide a safe and secure environment for its customers and employees in its branches. For the safety and protection of our employees, we have implemented travel restrictions and quarantines, hand-washing, social distancing and increased cleanings in the branches. We are asking customers to use FHB Online and FHB Mobile banking services from home if they are feeling ill and when they come into the branch they practice social distancing, keeping 6 feet apart from others, to also wash their hands with soap and water or they can use the hand-sanitizing stations available in every branch.

                                Yes, as a precautionary measure, we will take immediate action minimize potential exposure to our employees and customers by closing a branch.

                                  Yes, the safest place for money is the bank. Your money is insured by the FDIC up to $250,000. At https://fdic.gov/deposit/, the FDIC has a number of deposit insurance resources to help you determine your deposit insurance coverage.

                                  Stay Informed

                                  Centers for Disease Control
                                  Learn More
                                  World Health Organization
                                  Learn More
                                  Hawaii State Department of Health
                                  Learn More

                                  Contact us

                                  Call Center:
                                  (808) 844-4444

                                  Customer Service:
                                  (800) 643-1232

                                  To speak with a Wealth Advisor:
                                  (808) 525-5159

                                  Private Banking Customer Service:
                                  (808) 643-1232 (Oahu)

                                  Online & Mobile Banking Assistance:
                                  (808) 643-4343