Covid-19 Updates and Information

You can count on us as we all manage the impacts of the Covid-19 pandemic.

We are here to help you stabilize and strengthen your finances right now, as well as offer guidance for the long term.

Covid-19 financial recovery information

Ease stress with credit card, loan, and mortgage assistance

If COVID-19 has affected your ability to pay your credit cards, loans, or mortgage due to financial hardship, we encourage you to get in touch with one of our bankers at the numbers listed below.

Mortgage loan assistance

First Hawaiian Bank is offering relief options designed to fit your needs, including mortgage forbearances (up to 12 months), and deferrals (up to six months). Relief options will depend on the type of mortgage.

To learn more about these loan relief programs call one of the below numbers:

For assistance with a Mortgage Loan

(808) 844-4178
Toll free at 1 (800) 362-7606

For assistance with an Auto Loan, Personal Loan, Business First

Term Loan or Credit Card (808) 943-4539
Toll free at 1-866-475-9435.

For assistance with a Guam or Saipan Auto Loan, Personal Loan or Business FirstTerm Loan

(671) 475-7933

Fraud Prevention Tips

As your bank, we will never ask you to reveal your account number, login, password, debit pin number or any secure access code on the phone, email, or text.

For assistance with your home loan call (808) 844-4178 or toll free at 1 (800) 362-7606. In Guam or Saipan, please call (671) 475-7933.

Business

PPP loan forgiveness and SBA relief programs

SBA Paycheck Protection Program

The SBA's Paycheck Protection Program is intended to help small businesses and other organizations impacted by the COVID-19 pandemic by providing "fully forgivable" loans that can be used to help preserve jobs and cover other specified businesses expenses.

Latest Updates:

Update as of 10/25/21: The FHB loan forgiveness portal is now open for all borrowers. Please click here for more information.

Update as of 8/4/21: First Hawaiian Bank will not be opting into the SBA direct forgiveness portal at this time. We will continue using our established forgiveness process that has helped thousands of borrowers obtain forgiveness of their PPP loan.

PPP Loan Forgiveness:

For more information on the Paycheck Protection Program and Loan Forgiveness, click here.

If you have any questions, please contact us via email at PPPForgiveness@fhb.com.

Resources

Get the latest branch updates, and how we are keeping you safe

Branch updates and reopenings

See available branches below and check back for any updates to hours or operations.

Oahu

AINA HAINA BANKING CENTER

ADDRESS: 820 W Hind Drive, Suite 129
Honolulu, HI 96821
PHONE: (808) 373-2171
HOURS:
Mon-Fri: 8:30am - 4:00pm
Sat, Sun: Closed
DRIVE-UP SERVICE:
Mon-Fri: 8:30am - 4:00pm
Sat, Sun: Closed
KUPUNA HOURS: 8:30am - 9:30am

HALEIWA BRANCH

ADDRESS: 66-135 Kamehameha Highway
Haleiwa, HI 96712
PHONE: (808) 637-5034
HOURS:
Mon-Fri: 8:30am - 4:00pm
Sat, Sun: Closed
KUPUNA HOURS: 8:30am - 9:30am

HAWAII KAI BRANCH

ADDRESS: 7110 Kalanianaole Highway
Honolulu, HI 96825
PHONE: (808) 373-8821
HOURS:
Mon-Fri: 8:30am - 4:00pm
Sat, Sun: Closed
KUPUNA HOURS: 8:30am - 9:30am

KAHALA BANKING CENTER

ADDRESS: 1348 Hunakai Street Honolulu, HI 96816
PHONE: (808) 943-4700
HOURS:
Mon-Fri: 8:30am - 4:00pm
Sat: 9:00am - 1:00pm
Sun: Closed
KUPUNA HOURS: 8:30am - 9:30am (Mon-Fri)
9:00am - 10:00am (Sat)

KAHUKU BRANCH

ADDRESS: 56-565 Kamehameha Highway Kahuku, HI 96731
PHONE: (808) 293-9271
HOURS:
Mon-Fri: 8:30am - 4:00pm
Sat, Sun: Closed
KUPUNA HOURS: 8:30am - 9:30am (Mon-Fri)

KAILUA BANKING CENTER

ADDRESS: 705 Kailua Road Kailua, HI 96734
PHONE: (808) 261-3371
HOURS:
Mon-Fri: 8:30am - 4:00pm
Sat: 9:00am - 1:00pm
Sun: Closed
DRIVE-UP SERVICE:
Mon-Fri: 8:30am - 4:00pm
Sat: 9:00am - 1:00pm
Sun: Closed
KUPUNA HOURS: 8:30am - 9:30am (Mon-Fri)
9:00am - 10:00am (Sat)

KAIMUKI BANKING CENTER

ADDRESS: 3599 Waialae Ave, Honolulu, HI 96816
PHONE: (808) 943-4570
HOURS:
Mon-Fri: 8:30am - 4:00pm
Sat, Sun: Closed
KUPUNA HOURS: 8:30am - 9:30am (Mon-Fri)

KALIHI BANKING CENTER

ADDRESS: 2250 N King Street Honolulu, HI 96819
PHONE: (808) 525-8792
HOURS:
Mon-Fri: 8:30am - 4:00pm
Sat, Sun: Closed
WALK-UP SERVICE:
Mon-Fri: 8:30am - 4:00pm
Sat, Sun: Closed
KUPUNA HOURS: 8:30am - 9:30am

KANEOHE BRANCH

ADDRESS: 45-480 Kaneohe Bay Drive, Building H
Kaneohe, HI 96744
PHONE: (808) 261-1898
HOURS:
Mon-Fri: 8:30am - 4:00pm
Sat, Sun: Closed
KUPUNA HOURS: 8:30am - 9:30am

KANEOHE BAY BRANCH

ADDRESS: 46-047 Kamehameha Highway, Unit 11,
Kaneohe HI 96744
PHONE: (808) 261-1795
HOURS:
Mon-Fri: 8:30am - 4:00pm
Sat: 9:00am - 1:00pm
Sun: Closed
KUPUNA HOURS: 8:30am - 9:30am (Mon-Fri)
9:00am - 10:00am (Sat)

KAPAHULU BRANCH

ADDRESS: 433 Kapahulu Avenue Honolulu, HI 96815
PHONE: (808) 943-4606
HOURS:
Mon-Fri: 8:30am - 4:00pm
Sat: 9:00am - 1:00pm
Sun: Closed
KUPUNA HOURS: 8:30am - 9:30am (Mon- Fri)
9:00am - 10:00am (Sat)

KAPIOLANI BANKING REGION

ADDRESS: 1580 Kapiolani Boulevard Honolulu, HI 96814
PHONE: (808) 943-4437
HOURS:
Mon-Fri: 8:30am - 4:00pm
Sat, Sun: Closed
KUPUNA HOURS: 8:30am - 9:30am

KAPOLEI BRANCH

ADDRESS: 590 Farrington Highway
Kapolei, HI 96707
PHONE: (808) 674-0013
HOURS:
Mon-Fri: 8:30am - 4:00pm
Sat: 9:00am - 1:00pm
Sun: Closed
KUPUNA HOURS: 8:30am - 9:30am (Mon-Fri)
9:00am - 10:00am (Sat)

LILIHA BRANCH

ADDRESS: 1425 Liliha Street Honolulu, HI 96817
PHONE: (808) 537-9927
HOURS:
Mon-Fri: 8:30am - 4:00pm
Sat: 9:00am - 1:00pm
Sun: Closed
KUPUNA HOURS: 8:30am - 9:30am (Mon-Fri)
9:00am - 10:00am (Sat)

MAIN BANKING CENTER

ADDRESS: 999 Bishop Street Honolulu, HI 96813
PHONE: (808) 525-6340
HOURS:
Mon-Fri: 8:00am - 4:00pm
Sat, Sun: Closed
KUPUNA HOURS: 8:00am - 9:00am

MAKIKI BANKING CENTER

ADDRESS: 1111 S Beretania Street
Honolulu, HI 96814
PHONE: (808) 525-8155
HOURS:
Mon-Fri: 8:30am - 4:00pm
Sat: 9:00am - 1:00pm
Sun: Closed
KUPUNA HOURS: 8:30am - 9:30am (Mon-Fri)
9:00am - 10:00am (Sat)

MANOA BRANCH

ADDRESS: 2733 East Manoa Road
Honolulu, HI 96822
PHONE: (808) 973-6481
HOURS:
Mon-Fri: 8:30am - 4:00pm
Sat, Sun: Closed
KUPUNA HOURS: 8:30am - 9:30am

MILILANI BANKING CENTER

ADDRESS: 95-390 Kuahelani Avenue
Mililani, HI 96789
PHONE: (808) 623-1111
HOURS:
Mon-Fri: 8:30am - 4:00pm
Sat: 9:00am - 1:00pm
Sun: Closed
KUPUNA HOURS: 8:30am - 9:30am (Mon-Fri)
9:00am - 10:00am (Sat)

MOANALUA BANKING CENTER

ADDRESS: 1000 Mapunapuna Street
Honolulu, HI 96819
PHONE: (808) 841-7629
HOURS:
Mon-Fri: 8:30am - 4:00pm
Sat, Sun: Closed
KUPUNA HOURS: 8:30am - 9:30am

PEARL CITY BRANCH

ADDRESS: 890 Kamehameha Highway
Pearl City, HI 96734
PHONE: (808) 488-2142
HOURS:
Mon-Fri: 8:30am - 4:00pm
Sat, Sun: Closed
KUPUNA HOURS: 8:30am - 9:30am

PEARLRIDGE BRANCH

ADDRESS: 98-1071 Moanalua Rd
Aiea, HI 96701
PHONE: (808) 487-0200
HOURS:
Mon-Fri: 8:30am - 4:00pm
Sat: 9:00am - 1:00pm
Sun: Closed
KUPUNA HOURS: 8:30am - 9:30am

UNIVERSITY BANKING CENTER

ADDRESS: 2411 S King Street Honolulu, HI 96826
PHONE: (808) 525-7841
HOURS:
Mon-Fri: 8:30am - 4:00pm
Sat: 9:00am - 1:00pm
Sun: Closed
DRIVE-UP SERVICE:
Mon-Fri: 8:30am - 4:00pm
Sat: 9:00am - 1:00pm
Sun: Closed
KUPUNA HOURS: 8:30am - 9:30am (Mon-Fri)
9:00am - 10:00am (Sat)

WAHIAWA BRANCH

ADDRESS: 730 California Avenue
Wahiawa, HI 96786
PHONE: (808) 625-1182
HOURS:
Mon-Fri: 8:30am - 4:00pm
Sat, Sun: Closed
KUPUNA HOURS: 8:30am - 9:30am

WAIANAE BRANCH

ADDRESS: 86-020 Farrington Highway
Waianae, HI 96792
PHONE: (808) 696-7041
HOURS:
Mon-Fri: 8:30am - 4:00pm
Sat, Sun: Closed
KUPUNA HOURS: 8:30am - 9:30am

WAIKIKI BANKING CENTER

ADDRESS: 2181 Kalakaua Avenue
Honolulu, HI 96815
PHONE: (808) 943-4670
HOURS:
Mon-Fri: 8:30am - 4:00pm
Sat, Sun: Closed
KUPUNA HOURS: 8:30am - 9:30am

WAIPAHU BANKING CENTER

ADDRESS: 94-205 Leoku Street Waipahu, HI 96797
PHONE: (808) 671-3971
HOURS:
Mon-Fri: 8:30am - 4:00pm
Sat: 9:00am - 1:00pm
Sun: Closed
KUPUNA HOURS: 8:30am - 9:30am (Mon-Fri)
9:00am - 10:00am (Sat)

Hawaii Island

HILO BRANCH

ADDRESS: 1205 Kilauea Avenue Hilo, HI 96720
PHONE: (808) 969-2211
HOURS:
Mon-Fri: 8:30am - 4:00pm
Sat: 9:00am - 1:00pm
Sun: Closed
DRIVE-UP SERVICE:
Mon-Fri: 8:30am - 4:00pm
Sat: 9:00am - 1:00pm
Sun: Closed
KUPUNA HOURS: 8:30am - 9:30am (Mon-Fri)
9:00am - 10:00am (Sat)

KAMUELA BRANCH

ADDRESS: 67-1189 Mamalahoa Highway
Kamuela, HI 96743
PHONE: (808) 885-7991
HOURS:
Mon-Fri: 8:30am - 4:00pm
Sun, Sun: Closed
KUPUNA HOURS: 8:30am-9:30am (Mon-Fri)
9:00am - 10:00am (Sat)

KONA BANKING CENTER

ADDRESS: 74-5593 Palani Road Kailua-Kona, HI 96740
PHONE: (808) 329-2461
HOURS:
Mon-Fri: 8:30am - 4:00pm
Sat: 9:00am - 1:00pm
Sun: Closed
KUPUNA HOURS: 8:30am - 9:30am (Mon-Fri)
9:00am - 10:00am (Sat)

PAHOA BRANCH

ADDRESS: 15-2898 Pahoa Village Road, Pahoa, HI 96778
PHONE: (808) 965-8621
HOURS:
Mon-Fri: 8:30am - 4:00pm
Sat, Sun: Closed
KUPUNA HOURS: 8:30am - 9:30am (Mon-Fri)

WAIAKEA BRANCH

ADDRESS: 111 E Puainako Street, Building F, Hilo, HI 96720
PHONE: (808) 969-2222
HOURS:
Mon-Fri: 8:30am - 4:00pm
Sat, Sun: Closed
KUPUNA HOURS: 8:30am - 9:30am (Mon-Fri)

WAIKOLOA BRANCH

ADDRESS: 68-1845 Waikoloa Raod
Waikoloa, HI 96738
PHONE: (808) 883-8555
HOURS:
Mon-Fri: 8:30am - 4:00pm
Sat, Sun: Closed
KUPUNA HOURS: 8:30am - 9:30am

Kauai

KAPAA BRANCH

ADDRESS: 4-1366 Kuhio Highway
Kapaa, HI 96746
PHONE: (808) 822-4966
HOURS:
Mon-Fri: 8:30am - 4:00pm
Sat, Sun: Closed
KUPUNA HOURS: 8:30am - 9:30am

KOLOA BRANCH

ADDRESS: 3506 Waikomo Road Koloa, HI 96753
PHONE: (808) 742-1642
HOURS:
Mon-Fri: 8:30am - 4:00pm
Sat, Sun: Closed
KUPUNA HOURS: 8:30am - 9:30am

LIHUE BANKING CENTER

ADDRESS: 4423 Rice Street Lihue, HI 96766
PHONE: (808) 245-4024
HOURS:
Mon-Fri: 8:30am - 4:00pm
Sat: 9:00am - 1:00pm
Sun: Closed
DRIVE-UP SERVICE:
Mon-Fri: 8:30am - 4:00pm
Sat: 9:00am - 1:00pm
Sun: Closed
KUPUNA HOURS: 8:30am - 9:30am (Mon-Fri)
9:00am - 10:00am (Sat)

PRINCEVILLE BRANCH

ADDRESS: 5-4280 Kuhio Highway Princeville, HI 96722
PHONE: (808) 826-1560
HOURS:
Mon-Fri: 8:30am - 4:00pm
Sat, Sun: Closed
KUPUNA HOURS: 8:30am - 9:30am

WAIMEA BRANCH

ADDRESS: 4525 Panako Road, Waimea, HI 96796
PHONE: (808) 338-1611
HOURS:
Mon-Fri: 8:30am - 4:00pm
Sat, Sun: Closed
KUPUNA HOURS: 8:30am - 9:30am (Mon-Fri)

Maui/Lanai

KAHULUI BANKING CENTER

ADDRESS: 20 W Kaahumanu Avenue Kahului, HI 96732
PHONE: (808) 877-2311
HOURS:
Mon-Fri: 8:30am - 4:00pm
Sat: 9:00am - 1:00pm
Sun: Closed
KUPUNA HOURS: 8:30am - 9:30am (Mon-Fri)
9:00am - 10:00am (Sat)

KIHEI BRANCH

ADDRESS: 41 East Lipoa Street, Suite 28
Kihei, HI 96753
PHONE: (808) 875-0055
HOURS:
Mon-Fri: 8:30am - 4:00pm
Sat: 9:00am - 1:00pm
Sun: Closed
KUPUNA HOURS: 8:30am - 9:30am (Mon-Fri)
9:00am - 10:00am (Sat)

LAHAINA BRANCH

ADDRESS: 215 Papalaua Street Lahaina, HI 96761
PHONE: (808) 661-3655
HOURS:
Mon-Fri: 8:30am - 4:00pm
Sat, Sun: Closed
KUPUNA HOURS: 8:30am - 9:30am

LANAI BRANCH

ADDRESS: 644 Lanai Avenue Lanai City, HI 96761
PHONE: (808) 565-6969
HOURS:
Mon-Fri: 8:30am - 4:00pm
Sat, Sun: Closed
KUPUNA HOURS: 8:30am - 9:30am

PUKALANI BRANCH

ADDRESS: 67 Makawao Avenue Pukalani, HI 96768
PHONE: (808) 572-7238
HOURS:
Mon-Fri: 8:30am - 4:00pm
Sat, Sun: Closed
KUPUNA HOURS: 8:30am - 9:30am

WAILUKU BRANCH

ADDRESS: 27 Market Street
Wailuku, HI 96793
PHONE: (808) 877-2377
HOURS:
Mon-Fri: 8:30am - 4:00pm
Sat, Sun: Closed
KUPUNA HOURS: 8:30am - 9:30am

Guam

DEDEDO BRANCH

ADDRESS: 562 Harmon Loop Road
Dededo, GU 96929
PHONE: (671) 632-9381
HOURS:
Mon-Fri: 9:00am - 4:00pm
Sat, Sun: Closed
DRIVE-UP SERVICE:
Mon-Thur: 8:00am - 4:00pm
Fri: 8:00am - 6:00pm
Sat, Sun: Closed
MANAMKO HOURS: 9:00am - 10:00am

MAITE BANKING CENTER

ADDRESS: 400 Route 8 Mongmong, GU 96910
PHONE: (671) 475-7900
HOURS:
Mon-Fri: 9:00am - 4:00pm
Sat, Sun: Closed
DRIVE-UP SERVICE:
Mon-Thur: 8:00am - 4:00pm
Fri: 8:00am - 6:00pm
Sat, Sun: Closed
MANAMKO HOURS: 9:00am - 10:00am

TAMUNING BRANCH

ADDRESS: 645 Route 1 South Marine Corps Drive
Tamuning, GU 96913
PHONE: (671) 646-7841
HOURS:
Mon-Fri: 9:00am - 4:00pm
Sat, Sun: Closed
DRIVE-UP SERVICE:
Mon-Thur: 8:00am - 4:00pm
Fri: 8:00am - 6:00pm
Sat, Sun: Closed
MANAMKO HOURS: 9:00am - 10:00am

Saipan

GUALO RAI BRANCH

ADDRESS: Gualo Rai Commercial Center
Middle Road, Gualo Rai
Saipan, MP 96950
PHONE: (670) 235-3090
HOURS:
Mon-Fri: 9:00am - 4:00pm
Sat, Sun: Closed
MANAMKO HOURS: 9:00am - 10:00am

OLEAI BRANCH

ADDRESS: Oleai Center, Beach Raod
Chalan Laulau
Saipan, MP 96950
PHONE: (670) 234-6559
HOURS:
Mon-Fri: 9:00am - 4:00pm
Sat, Sun: Closed
MANAMKO HOURS: 9:00am - 10:00am

Online & Mobile Banking

With FHB Online and Mobile Banking, you can take care of many of your banking needs remotely, including managing account activity, making mobile deposits, paying bills, tracking spending, and transferring funds between accounts. You can also review and print statements, and receive notifications sent to your email or phone.

Learn More

Protecting Your Health and Safety

First Hawaiian Bank has implemented the following health and safety guidelines at all of its branches and facilities:

Face coverings are required for all employees and customers
Social distancing of six feet apart is required
There is a limit to the number of people in a branch at any given time
Strict sanitization practices are in place in accordance with CDC and DOH guidelines

Hand sanitizing stations and wipes are available in all of our branches and facilities
Branch employees receive a temperature and wellness check daily
Kupuna hours are reserved for the first hour of business at our branches

We encourage customers who are sick or feeling ill to stay home and take advantage of our online and mobile banking resources.

FAQs

How can I do my banking without going into a branch?

We encourage you to enroll for our FHB Online and FHB Mobile banking services. These 24/7 banking services will allow you to do banking anytime, anywhere. You can transfer funds, pay bills, and with FHB Mobile you can deposit a check by taking a photo of it. All of our ATMs are operational and you may speak to one of our Call Center representatives.

What should I do if I am experiencing financial hardship as a result of COVID-19?

We encourage you to contact your banker to discuss options for your unique situation or if you prefer, please contact us at one of the below phone numbers.

For assistance with a Mortgage Loan, please call (808) 844-4178 or toll free at 1-800-362-7606
For assistance with an Auto Loan, Personal Loan, Business FirstTerm Loan or Credit Card, please call (808) 943-4539 or toll free at 1-866-475-9435
For assistance with a Guam or Saipan Auto Loan, Personal Loan or Business FirstTerm Loan, please call (671) 475-7933

Customers who have already received deferrals can learn more about deferral expiration and repayment here.

Which branches are open and how do I find the hours of operation?

Our bank is open for business and we have modified our operations to protect the safety of our customers and employees. You can find our available full-service branch locations here.

Are you making special accommodations for seniors and at-risk customers?

Yes. We are dedicating the first hour of business that we open to allow seniors and those at high risk to do their banking.

How do I access my safe deposit box?

You may access your safe deposit box Monday through Friday at any branch.

Should I expect a longer wait time when I call your call center?

Yes, we are currently experiencing higher than normal call volume due to COVID-19. We encourage you to take advantage of our online and mobile banking services, and appreciate your patience.

What is the bank doing to keep its employees safe?

First Hawaiian Bank strives to provide a safe and secure environment for its customers and employees in its branches. For the safety and protection of our employees, we have implemented travel restrictions and quarantines, hand-washing, social distancing and increased cleanings in the branches. We are asking customers to use FHB Online and FHB Mobile banking services from home if they are feeling ill and when they come into the branch they practice social distancing, keeping 6 feet apart from others, to also wash their hands with soap and water or they can use the hand-sanitizing stations available in every branch.

Will you close a branch if there is potential for exposure to COVID-19?

Yes, as a precautionary measure, we will take immediate action minimize potential exposure to our employees and customers by closing a branch.

Is my money safe at the bank?

Yes, the safest place for money is the bank. Your money is insured by the FDIC up to $250,000. At https://fdic.gov/deposit/, the FDIC has a number of deposit insurance resources to help you determine your deposit insurance coverage.

Stay Informed

Contact us

Call Center:
(808) 844-4444

Customer Service:
(800) 643-1232

To speak with a Wealth Advisor:
(808) 525-5159

Private Banking Customer Service:
(808) 643-1232 (Oahu)

Online & Mobile Banking Assistance:
(808) 643-4343

Temporary Branch Closures

ONLINE & MOBILE BANKING

BANK ONLINE

ACCESS YOUR ACCOUNTS

ONLINE & MOBILE BANKING

BANK ONLINE

ACCESS YOUR ACCOUNTS

ONLINE & MOBILE BANKING

BANK ONLINE

ACCESS YOUR ACCOUNTS

Covid-19 Updates and Information

Covid-19 financial recovery information

If COVID-19 has affected your ability to pay your credit cards, loans, or mortgage due to financial hardship, we encourage you to get in touch with one of our bankers at the numbers listed below.