Covid-19 Updates and Information
You can count on us as we all manage the impacts of the Covid-19 pandemic.
We are here to help you stabilize and strengthen your finances right now, as well as offer guidance for the long term.
Covid-19 financial recovery information
If COVID-19 has affected your ability to pay your credit cards, loans, or mortgage due to financial hardship, we encourage you to get in touch with one of our bankers at the numbers listed below.
Mortgage loan assistance
First Hawaiian Bank is offering relief options designed to fit your needs, including mortgage forbearances (up to 12 months), and deferrals (up to six months). Relief options will depend on the type of mortgage.
To learn more about these loan relief programs call one of the below numbers:
For assistance with a Mortgage Loan
(808) 844-4178
Toll free at 1 (800) 362-7606
For assistance with an Auto Loan, Personal Loan, Business First
Term Loan or Credit Card (808) 943-4539
Toll free at 1-866-475-9435.
For assistance with a Guam or Saipan Auto Loan, Personal Loan or Business FirstTerm Loan
(671) 475-7933

Fraud Prevention Tips
As your bank, we will never ask you to reveal your account number, login, password, debit pin number or any secure access code on the phone, email, or text. To learn more about scams and fraud related to COVID-19, click here.
For assistance with your home loan call (808) 844-4178 or toll free at 1 (800) 362-7606. In Guam or Saipan, please call (671) 475-7933.
Has your small business been impacted by COVID-19? We’re here to help with a variety of programs and services that are available to suit your needs.
Loan and Credit Card Deferrals
We are assisting existing business loan and credit card customers with loan deferrals with extensions up to three months.
Business FirstTerm Loan or Credit Card (808) 943-4539 or toll free at (866) 475-9435.

SBA Paycheck Protection Program
The SBA's Paycheck Protection Program is intended to help small businesses and other organizations impacted by the COVID-19 pandemic by providing "fully forgivable" loans that can be used to help preserve jobs and cover other specified businesses expenses
Latest Updates:
The recently signed Consolidated Appropriations Act, 2021 provides $284 billion in additional funding to the SBA’s Paycheck Protection Program. As a next step, the SBA is developing guidelines for the program that we anticipate will be released as early as January 6th.
We would like to make potential PPP Loan applicants aware of the following:
First Hawaiian Bank will only be accepting PPP loan applications from existing business and PPP loan customers. This is to ensure that we can provide you with the service and support our customers need throughout the application process.
We are asking all customers that decide to apply for a PPP loan to have a business checking or savings account with us. If you do not currently have one with us, you can start the application process online here.
Branch updates and reopenings
See available branches below and check back for any updates to hours or operations.


Online & Mobile Banking
With FHB Online and Mobile Banking, you can take care of many of your banking needs remotely, including managing account activity, making mobile deposits, paying bills, tracking spending, and transferring funds between accounts. You can also review and print statements, and receive notifications sent to your email or phone.
Protecting Your Health and Safety
First Hawaiian Bank has implemented the following health and safety guidelines at all of its branches and facilities:
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Face coverings are required for all employees and customers
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Social distancing of six feet apart is required
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There is a limit to the number of people in a branch at any given time
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Strict sanitization practices are in place in accordance with CDC and DOH guidelines
- Hand sanitizing stations and wipes are available in all of our branches and facilities
- Branch employees receive a temperature and wellness check daily
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Kupuna hours are reserved for the first hour of business at our branches
We encourage customers who are sick or feeling ill to stay home and take advantage of our online and mobile banking resources.
FAQs
Stay Informed
Contact us
Call Center:
(808) 844-4444
Customer Service:
(800) 643-1232
To speak with a Wealth Advisor:
(808) 525-5159
Private Banking Customer Service:
643-1232 (Oahu)
Online & Mobile Banking Assistance:
(808) 643-4343