If you suspect that a transaction has been made without proper authorization, immediately contact us in Hawaii at 808-847-4444 or 1-800-342-2778 (Guam, Commonwealth of the Northern Mariana Islands or Continental US may call 1-800-342-2778).

As soon as you realize that your card has been lost or stolen, please contact us immediately through our 24 hour customer service line at (808) 847-4444 on Oahu, or toll free at 1 (800) 342-2778. A replacement card will be mailed to you.

Yes. You may pay online with FHB Online & Mobile Banking or set up Automatic Payment from your First Hawaiian Bank Business Checking account.

Payments may be dropped off at any First Hawaiian Bank branch or mailed to the following address:

First Hawaiian Bank
P.O. Box 29450
Honolulu, Hawaii 96820-1850

The Business Owner may contact his/her First Hawaiian Bank branch of account.

The Business Owner may contact his/her First Hawaiian Bank branch of account.

If you are approved, card(s) will be mailed 7 to 10 business days after your application has been processed. Additional cards will be mailed in separate envelopes.

No. A First Hawaiian Bank relationship is not required to apply/qualify for a Business Credit Card account.

You may apply via:

• The internet at FHB.com
• Call 643-CARD (Guam and the Commonwealth of the Northern Mariana Islands may call 1-800-215-4149)
• Any First Hawaiian Bank Branch.

Redeem Priority Miles for travel including airfare, hotel, car rental, and more through Travel with Rewards powered by Expedia. Additional redemption options include gift cards or check (issued to the company). 

Priority Miles may only be redeemed while your credit card account is open and in good standing. All redemptions must be made by the company’s Program Administrator. 
 

Earn Priority Miles on eligible purchases with the Priority Destinations Business Credit Card. 

The Priority Destination Business Program offers consolidated company billing. All Priority Miles will be accumulated at the company level. The company will authorize a Program Administrator at time of application to redeem Priority Miles on behalf of the company. The company will receive one monthly consolidated company credit card statement and memo statements will be sent to individual cardholders. 
 

Online

Log in to FHB Online® Banking, select your Priority Destinations Credit Card account, and click on the “Redeem Priority Miles” button. Visit fhb.com/managerewards for additional information.

By Phone

Contact the Priority Destinations Redemption Center toll-free 1-877-676-5171

Priority Miles may only be redeemed while your credit card account is open and in good standing. All redemptions must be made by the company’s Program Administrator and reference the PassCode created at time of application. 
 

Your business can earn unlimited Priority Miles on eligible purchases as long as your account is open and in good standing.

Eligible purchases are all purchase transactions excluding balance transfers, convenience checks, ATM withdrawals, PIN transactions, money transfers (including P2P payments), quasi cash transactions (including purchases of traveler’s checks, money orders, foreign currencies and cryptocurrencies), lease and loan payments, truck stop transactions, tax payments, gambling transactions, unauthorized or fraudulent charges, finance charges and other card-related fees. See the Priority Destinations World Elite Business Program Agreement for additional details and restrictions. 

To keep your Priority Miles balance active, make an eligible purchase or redeem your Priority Miles at least once every 24 months. Priority Miles will expire due to inactivity 24 months after your last transaction or redemption.

If your credit card account is closed, your Priority Miles earnings will automatically expire and cannot be redeemed. Please review and redeem your available Priority Miles balance before closing your account.

Yes, you can transfer your Priority Miles to a friend or family member's Priority Destinations account. To gift your Priority Miles, contact the Priority Destinations Redemption Center at 1-877-676-5171 and provide the recipient’s Priority Destinations card account number and last name. 

You may pay your balance in full or pay the minimum payment listed on your monthly statement.

Monthly earned Miles will be displayed on your First Hawaiian Bank credit card statement. Or, please visit the United website at www.united.com.

Currently, there is no limit to the amount of Miles you can earn. This may change subject to the rules of United's MileagePlus[[®]] program. For more information, please visit United's website at www.united.com.

To redeem your Miles, visit the United internet site at www.united.com or call 1-671-647-6453 in Guam or CMNI or 1-800-864-8331 (1-800-United-1) from all 50 states.

No, when you open a United World Elite Business Credit Card you are automatically enrolled in the MileagePlus[[®]] program if your address is in the U.S., Guam or CNMI.

You can apply for a United World Elite Business Credit Card at any First Hawaiian Bank branch in Guam or Saipan, or online.

Earn CashPoints on eligible purchases with the Priority Rewards Business Credit Card. The Priority Rewards Business Program offers two different billing structures to fit your business needs. Select the best option for your business at time of credit card application. 

Company Billing – All CashPoints will be accumulated at the company level. The company will authorize a Program Administrator at time of application to redeem CashPoints on behalf of the company. The company will receive one monthly consolidated company credit card statement and memo statements will be sent to individual cardholders. 

Individual Billing – Award CashPoints to each individual cardholder.  Individual credit card statements will be sent to each employee. 
 

Priority Rewards Business accounts can redeem CashPoints for travel including airfare, hotel, car rental, and more through Travel with Rewards powered by Expedia. Additional redemption options include gift cards or Cash Back. 

For Cash Back redemptions, accounts that award CashPoints to the individual employee may redeem for Cash Back as a statement credit or check. Company accounts may only redeem for Cash Back as a check issued to the company.  

CashPoints may only be redeemed while your credit card account is open and in good standing. For company accounts, all redemptions must be made by the company’s Program Administrator. 
 

Online

Log in to FHB Online® Banking, select your Priority Rewards Credit Card account, and click on the “Redeem CashPoints” button. Visit fhb.com/managerewards for additional information. 

By Phone

Contact the Priority Rewards Redemption Center toll-free at 1-800-868-2856. 

CashPoints may only be redeemed while your credit card account is open and in good standing. For company accounts, all redemptions must be made by the company’s Program Administrator and reference the PassCode created at time of application. 
 

Your business can earn unlimited CashPoints on eligible purchases as long as your account is open and in good standing.

Eligible purchases are all purchase transactions excluding balance transfers, convenience checks, ATM withdrawals, PIN transactions, money transfers (including P2P payments), quasi cash transactions (including purchases of traveler’s checks, money orders, foreign currencies and cryptocurrencies), lease and loan payments, truck stop transactions, tax payments, gambling transactions, unauthorized or fraudulent charges, finance charges and other card-related fees. See the Priority Rewards Business Program Agreement for additional details and restrictions. 

To keep your CashPoints balance active, make an eligible purchase or redeem your CashPoints at least once every 24 months. CashPoints will expire due to inactivity 24 months after your last transaction or redemption.

If your credit card account is closed, your available CashPoints will automatically expire and cannot be redeemed. Please review and redeem your available CashPoints before closing your account.

Yes, you can transfer your CashPoints to a friend or family member's Priority Rewards account. To gift your CashPoints, contact the Priority Rewards Redemption Center at 1-800-868-2856 and provide the recipient’s Priority Rewards card account number and last name. 

Mastercard 3D Secure 2.0 is an additional layer of authentication for online card transactions that aims to reduce fraud and enhance security. Not all transactions or purchases will require 3D Secure authentication; it depends on the merchant and/or type of purchase. 

3D Secure may require a two-factor authentication to protect you from unauthorized or fraudulent transactions. The two-factor authentication will ask if you would like a passcode sent to your email or mobile phone and have you enter in the passcode. If you are able to authenticate your purchase using this method, the charge will go through. Otherwise, the transaction will be declined.

A 3D Secure authentication error may be due to a mistyped card number or an incorrect expiration date. You may need to reattempt the purchase to ensure all information needed to complete the transaction is correct. Also, if no authentication message was received, please double check that your mobile phone number and email address is correct on file with First Hawaiian Bank.

All of our First Hawaiian Bank consumer and small business debit and credit cardholders are automatically enrolled in Mastercard 3D Secure 2.0 as a security measure for our customers. There is no option to opt out. 

At this time, 3D Secure 2.0 is not enabled for customers with a Commercial or Small Business roll up credit card.

3D Secure 2.0 only monitors for transactions in which your physical card is not present.  When you use your physical card in person, 3D Secure 2.0 authentication is not triggered.

If you have questions about Mastercard 3D Secure, please call (808) 847-4444.