Business Banking FAQs

General Business Credit Card Questions

    As soon as you realize that your card has been lost or stolen, please contact us immediately through our 24 hour customer service line at (808) 847-4444 on Oahu, or toll free at 1 (800) 342-2778. A replacement card will be mailed to you.

      Yes. You may pay online with FHB Online & Mobile Banking or set up Automatic Payment from your First Hawaiian Bank Business Checking account.

        Payments may be dropped off at any First Hawaiian Bank branch or mailed to the following address:

        First Hawaiian Bank
        P.O. Box 29450
        Honolulu, Hawaii 96820-1850

          The Business Owner may contact his/her First Hawaiian Bank branch of account.

            The Business Owner may contact his/her First Hawaiian Bank branch of account.

              If you are approved, card(s) will be mailed 7 to 10 business days after your application has been processed. Additional cards will be mailed in separate envelopes.

                You may apply via:

                • The internet at
                • Call 643-CARD (Guam and the Commonwealth of the Northern Mariana Islands may call 1-800-215-4149)
                • Any First Hawaiian Bank Branch.

                United[[®]] World Elite Business Credit Card

                  You may pay your balance in full or pay the minimum payment listed on your monthly statement.

                    Currently, there is no limit to the amount of Miles you can earn. This may change subject to the rules of United's MileagePlus[[®]] program. For more information, please visit United's website at

                      No, when you open a United World Elite Business Credit Card you are automatically enrolled in the MileagePlus[[®]] program if your address is in the U.S., Guam or CNMI.

                      Priority Rewards Business Credit Card[[SM]]

                        You can redeem your CashPoints for airline tickets by contacting our Redemption Center by phone or online. Search for flights online by logging into your account at and click the Book Travel link. You are free to book flights with any airline, subject to availability. If the ticket price exceeds your available CashPoints, you may charge the balance to your Priority Rewards or other valid credit card.

                          You'll receive CashPoints for qualifying purchases. CashPoints can be redeemed for your choice of rewards like gift cards, airline tickets, hotel and rental car reservations, activities, merchandise, and even cash back! Use your card for all of your business purchases and watch your CashPoints add up!

                            The Priority Rewards Business MasterCard[[®]] earns accounts one (1) CashPoint[[SM]] for every one dollar ($1) of net purchases. Cash advances and balance transfers do not qualify to earn CashPoints. CashPoint earnings can be set up to be awarded to the individual cardholder or consolidated at the company level.

                            3D Secure

                              Mastercard 3D Secure 2.0 is an additional layer of authentication for online card transactions that aims to reduce fraud and enhance security. Not all transactions or purchases will require 3D Secure authentication; it depends on the merchant and/or type of purchase. 

                              3D Secure may require a two-factor authentication to protect you from unauthorized or fraudulent transactions. The two-factor authentication will ask if you would like a passcode sent to your email or mobile phone and have you enter in the passcode. If you are able to authenticate your purchase using this method, the charge will go through. Otherwise, the transaction will be declined.

                                A 3D Secure authentication error may be due to a mistyped card number or an incorrect expiration date. You may need to reattempt the purchase to ensure all information needed to complete the transaction is correct. Also, if no authentication message was received, please double check that your mobile phone number and email address is correct on file with First Hawaiian Bank.

                                  All of our First Hawaiian Bank consumer and small business debit and credit cardholders are automatically enrolled in Mastercard 3D Secure 2.0 as a security measure for our customers. There is no option to opt out. 

                                  At this time, 3D Secure 2.0 is not enabled for customers with a Commercial or Small Business roll up credit card.

                                  Have more questions?

                                  Or call customer service at (808) 844-4444.