BANKING FROM HOME
We encourage our customers to bank from the safety of their own home. With FHB Online and Mobile you can take care of many of your banking needs remotely. Manage account activity and track spending, transfer funds between accounts, get banking alerts, review and print statements, make bill payments and deposit checks with mobile deposit are just a few of the many banking activities you can take care of without stepping foot into a branch.back to top
Scammers take advantage of challenging times to trick you out of your money. Whether it’s a fictitious charity, sending malicious email or calling and acting as a bank to get your account information, it’s important that you stay informed and alert to protect yourself. As your bank, we will never request via email, text or phone your account login or password, debit card pin number or secure access code. If you are experiencing suspicious activity, call us at 844-4444 or toll free at 1-888-844-4444.
LATEST BRANCH AND SERVICE AVAILABILITY
In light of the recent stay at home, work from home measures being implemented in Hawaii and Guam, some of our branch locations will be temporarily closed or may be open with modified hours of operation. Along with this change we are reserving the first hour of service for seniors and high-risk individuals who are most vulnerable to COVID-19.
Starting June 1, we will be re-opening the following seven branches:
ATM FEE WAIVER PROGRAM
First Hawaiian Bank customers can use participating Hawaii bank’s ATMs, including American Savings Bank, Bank of Hawaii, Central Pacific Bank and Hawaii National Bank without incurring fees through June 30, 2020.
Non-First Hawaiian Bank customers will not be charged a fee to use an FHB ATM, but should check to see if they will incur a fee from their bank.
Find an ATM Near You (Note: Some of our in-store ATM locations may be unavailable due to business closures)
STAYING HEALTHY & ADOPTING APPROPRIATE BEHAVIORS
First Hawaiian Bank strives to provide a safe and secure environment for its customers and employees in its branches and facilities. We have implemented strict travel and quarantine measures for those who travel or are symptomatic. We have adopted regular sanitation measures in our branches and facilities in accordance with the CDC and DOH, and have provided hand sanitizing stations and wipes in our facilities. We are actively implementing social distancing measures, and if necessary we may extend the line outside the branch to ensure proper and safe distancing.
If you are sick or feeling ill, we encourage you to stay home and take advantage of our online and mobile banking resources.
Helpful Links:back to top
FREQUENTLY ASKED QUESTIONS
We encourage you to enroll for our FHB Online and FHB Mobile banking services. These 24/7 banking services will allow you to do banking anytime, anywhere. You can transfer funds, pay bills, and with FHB Mobile you can deposit a check by taking a photo of it. All of our ATMs are operational and you may speak to one of our Call Center representatives.
We encourage you to contact your banker to discuss options for your unique situation or if you prefer, please contact us at one of the below phone numbers. We offer consumer loan deferrals for PayAnyDay personal loans, auto loans and credit cards up to three months and mortgage loan forbearance (up to 12 months), and deferrals (up to six months). Relief options will depend on the type of mortgage. For our business customers we offer payment deferrals, fee waivers and online banking assistance.
For assistance with a Mortgage Loan, please call (808) 844-4178 or toll free at 1-800-362-7606
For assistance with an Auto Loan, Personal Loan, Business FirstTerm Loan or Credit Card, please call (808) 943-4539 or toll free at 1-866-475-9435
For assistance with a Guam or Saipan Auto Loan, Personal Loan or Business FirstTerm Loan, please call (671) 475-7933
Customers who have already received deferrals can learn more about deferral expiration and repayment here.
Our bank is open for business and we have modified our operations to protect the safety of our customers and employees. You can find our available full -service branch locations here.
Yes. We are dedicating the first hour of business that we open to allow seniors and those at high risk to do their banking.
You may access your safe deposit box Monday through Friday at any branch.
Yes, we are currently experiencing higher than normal call volume due to COVID-19. We encourage you to take advantage of our online and mobile banking services, and appreciate your patience.
First Hawaiian Bank strives to provide a safe and secure environment for its customers and employees in its branches. For the safety and protection of our employees, we have implemented travel restrictions and quarantines, hand-washing, social distancing and increased cleanings in the branches. We are asking customers to use FHB Online and FHB Mobile banking services from home if they are feeling ill and when they come into the branch they practice social distancing, keeping 6 feet apart from others, to also wash their hands with soap and water or they can use the hand-sanitizing stations available in every branch.
Social distancing, or physical distancing is minimizing close personal contact to help slow down the spread of COVID-19. Customers can practice social distancing by:
Yes, as a precautionary measure, we will take immediate action minimize potential exposure to our employees and customers by closing a branch.
Yes, the safest place for money is the bank. Your money is insured by the FDIC up to $250,000. At https://fdic.gov/deposit/, the FDIC has a number of deposit insurance resources to help you determine your deposit insurance coverage.