First Hawaiian Bank

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Updated as of 5/26/2020

To assist the communities we serve, we are actively monitoring the COVID-19 situation daily to ensure the safety and well being of our customers and employees.



 
Updated as of 5/26/2020

BRANCH REOPENINGS
Starting June 1, we will be re-opening the following seven branches:
  • Ewa Beach
  • Haleiwa
  • Hawaii Kai
  • Kaneohe
  • Manoa
  • Waianae
  • Waikoloa

These branches will be open Monday – Friday 8:30 am to 4:00 pm. Kupuna hours will continue during the first hour of business daily. View Available Full-Service Branches

We are committed to helping our customers recover from financial difficulties due to COVID-19. We encourage any customer experiencing financial hardship to get in touch with a banker or apply online for one of our many relief programs. View our available Financial Assistance options.
Update from 5/1/2020
NEW BRANCH HOURS
Starting Friday, April 17, 2020, all available full-service branches will close at 4pm, Monday through Friday. Saturday Banking is still available in Hawaii. Guam's Dededo and Tamuning Branches will be closed on Saturdays.
  • Hawaii Branch Drive-/Walk-ups will also close at 4pm.>
  • Guam Drive-Ups will close at 4pm, Monday through Thursday and 6pm on Fridays.
  • Guam Drive-Ups will open at 8am effective Monday, April 13, 2020.

CALL CENTER HOURS
Call Center personal assistance will not be available from 10pm through 6am daily. You may still access your accounts using the automated voice response system during that time.

ECONOMIC IMPACT PAYMENT STATUS
To check on the status of your Economic Impact Payment, please visit irs.gov/getmypayment.

Update from 3/27/2020
In light of the recent stay at home, work from home measures being implemented in Hawaii and Guam, some of our branch locations will be temporarily closed or may be open with modified hours of operation. Along with this change we are reserving the first hour of service for seniors and high-risk individuals who are most vulnerable to COVID-19.

Update from 3/23/2020
In response to a Saipan Government mandate, effective March 24, 2020, all Saipan Branches will be open 9:00 a.m. to 1:00 p.m. Monday through Friday.

Update from 3/14/2020
An important part of our business contingency plan is to ensure that we have the resources in place to continue to offer our customers a complete range of services without interruption. To do this, we are establishing our Pearlridge Branch as a redundant operations center.

Pearlridge Branch will be closed for regular banking services with the exception of safe deposit box, ATM and night deposit services starting Monday, March 16, 2020.

Safe Deposit Box hours for the Pearlridge Branch are 9:00am - 11:00am, Monday through Friday.

Customers may visit our Pearl City or Moanalua Branches for full-service banking, or access their accounts via FHB Online or the FHB Mobile app.

ONLINE AND MOBILE BANKING

We encourage our customers to bank from the safety of their own home. With FHB Online and Mobile you can take care of many of your banking needs remotely. Manage account activity and track spending, transfer funds between accounts, get banking alerts, review and print statements, make bill payments and deposit checks with mobile deposit are just a few of the many banking activities you can take care of without stepping foot into a branch.

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FRAUD PREVENTION TIPS

Scammers take advantage of challenging times to trick you out of your money. Whether it’s a fictitious charity, sending malicious email or calling and acting as a bank to get your account information, it’s important that you stay informed and alert to protect yourself. As your bank, we will never request via email, text or phone your account login or password, debit card pin number or secure access code. If you are experiencing suspicious activity, call us at 844-4444 or toll free at 1-888-844-4444.

  • Don’t click on links or open attachments from sources you don’t know.
  • Keep computer operating systems and anti-virus software up to date.
  • Go to proven resources for information about COVID-19 – such as the CDC and WHO.
  • Do your research if you’re approached to donate to a charity or a crowd-funded organization.
  • Don’t rush, and don’t provide cash, gift cards or wire money to people or organizations you are unfamiliar with.
  • Be aware of a new stimulus check scam. You do not need to "sign-up" via phone or email to receive your stimulus check if you qualify.

    To learn more about scams and fraud related to COVID-19, Visit the FTC website.
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We are committed to helping our customers recover from financial difficulties due to COVID-19. We encourage any customer experiencing financial hardship to get in touch with a banker or apply online for one of our many relief programs.

PERSONAL

First Hawaiian Bank is offering a variety of assistance to its personal customers who have been
impacted by COVID-19.

  • Mobile Deposit: You can now deposit up to $10,000 in one day from the comfort of your home
  • CDs: Waiving penalties for early CD withdrawals up to $25,000. Waiver does not apply if a withdrawal occurs within 6 days from account opening or a prior withdrawal.

If you have questions or need assistance with any of these programs, contact your banker or call 808-844-4444 or toll free at 1-888-844-4444.

Personal and Mortgage Loan Assistance
First Hawaiian Bank is also offering loan assistance in the form of consumer loan deferrals and mortgage loan forbearance. Deferrals with extensions of up to three months are available for personal loans, auto loans and credit cards for customers who have not already received this relief. Customers who have already received deferrals can learn more about deferral expiration and repayment here.

For mortgage customers, First Hawaiian Bank is offering relief options designed to fit your needs, including mortgage forbearances (up to 12 months), and deferrals (up to six months). Relief options will depend on the type of mortgage.

To learn more about these loan relief programs call one of the below numbers:

For assistance with a Mortgage Loan, please call (808) 844-4178 or toll free at 1-800-362-7606
For assistance with an Auto Loan, Personal Loan, Business FirstTerm Loan or Credit Card, please call (808) 943-4539 or toll free at 1-866-475-9435
For assistance with a Guam or Saipan Auto Loan, Personal Loan or Business FirstTerm Loan, please call (671) 475-7933

 

SMALL BUSINESS
First Hawaiian Bank offers a wide range of relief options for our small business customers who are being
impacted by COVID-19.

Fee Waivers
The following fee waivers are being offered through September 30, 2020 for new and existing customers:

  • Merchant Services: Waiving the $25/minimum monthly fee.
  • eDeposit (Remote Deposit Capture): Waiving setup fee and all processing fees (includes maintenance and item fees).
  • FHB Online Business Center ACH Modules: Waiving setup, monthly maintenance and all ACH fees (not including return fees) and Report module fees.
  • Wholesale Lockbox: Waiving setup fee and monthly maintenance fee.

If you have questions or need assistance with any of these offers, please reach out to your banker or call 808-844-4444 or toll free at 1-888-844-4444 for assistance.

Loan & Credit Card Deferrals
For existing business loan and credit card customers, FHB is offering loan deferrals with extensions up to three months.

To request loan or credit card deferrals click on the button below.

 

SBA DISASTER LOAN
The U.S. Small Business Administration (SBA) is offering low-interest federal disaster loans for working capital to small businesses suffering substantial economic injury as a result of the Coronavirus (COVID-19). SBA’s Economic Injury Disaster Loans offer up to $2 million in assistance for each affected small business. These loans can provide vital economic support to small businesses to help overcome the temporary loss of revenue they are experiencing.

For more information and to apply online, please visit: https://disasterloan.sba.gov/ela/

SBA PAYCHECK PROTECTION PROGRAM
This Program is intended to help small businesses impacted by the COVID-19 pandemic by providing “fully forgivable” loans up to $10 million to cover up to 8 weeks of payroll expenses – including benefits – and can also be used to make mortgage interest, lease and utility payments.

For more information about the program, applying for a loan or loan forgiveness, please visit https://fhb.com/ppp.
 

Information from the SBA

 
 

WEALTH MANAGEMENT & INVESTOR SUPPORT

COVID-19 has created uncertainty and market volatility that is impacting all of us. We want our clients and other investors to know that we’re here to support and guide them. Click here for our market update. If you have questions or would like to speak to an advisor, contact us at 808-525-5159.

For our private banking customers who have questions or need assistance, please contact us at 643-1232 (Oahu) or 1 (800) 643-1232 for 24 Hour Customer Service.

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LATEST BRANCH AND SERVICE AVAILABILITY
In light of the recent stay at home, work from home measures being implemented in Hawaii and Guam, some of our branch locations will be temporarily closed or may be open with modified hours of operation. Along with this change we are reserving the first hour of service for seniors and high-risk individuals who are most vulnerable to COVID-19.

BRANCH REOPENINGS
Starting June 1, we will be re-opening the following seven branches:

  • Ewa Beach
  • Haleiwa
  • Hawaii Kai
  • Kaneohe
  • Manoa
  • Waianae
  • Waikoloa

These branches will be open Monday – Friday 8:30 am to 4:00 pm. Kupuna hours will continue during the first hour of business daily. View Available Full-Service Branches
 

ATM FEE WAIVER PROGRAM
First Hawaiian Bank customers can use participating Hawaii bank’s ATMs, including American Savings Bank, Bank of Hawaii, Central Pacific Bank and Hawaii National Bank without incurring fees through June 30, 2020.

Non-First Hawaiian Bank customers will not be charged a fee to use an FHB ATM, but should check to see if they will incur a fee from their bank.

Find an ATM Near You (Note: Some of our in-store ATM locations may be unavailable due to business closures)

 

STAYING HEALTHY & ADOPTING APPROPRIATE BEHAVIORS
First Hawaiian Bank strives to provide a safe and secure environment for its customers and employees in its branches and facilities. We have implemented strict travel and quarantine measures for those who travel or are symptomatic. We have adopted regular sanitation measures in our branches and facilities in accordance with the CDC and DOH, and have provided hand sanitizing stations and wipes in our facilities. We are actively implementing social distancing measures, and if necessary we may extend the line outside the branch to ensure proper and safe distancing.

If you are sick or feeling ill, we encourage you to stay home and take advantage of our online and mobile banking resources.

Helpful Links:

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FREQUENTLY ASKED QUESTIONS

  • How can I do my banking without going into a branch?

    We encourage you to enroll for our FHB Online and FHB Mobile banking services. These 24/7 banking services will allow you to do banking anytime, anywhere. You can transfer funds, pay bills, and with FHB Mobile you can deposit a check by taking a photo of it. All of our ATMs are operational and you may speak to one of our Call Center representatives.

  • What should I do if I am experiencing financial hardship as a result of COVID-19?

    We encourage you to contact your banker to discuss options for your unique situation or if you prefer, please contact us at one of the below phone numbers. We offer consumer loan deferrals for PayAnyDay personal loans, auto loans and credit cards up to three months and mortgage loan forbearance (up to 12 months), and deferrals (up to six months). Relief options will depend on the type of mortgage. For our business customers we offer payment deferrals, fee waivers and online banking assistance.

    For assistance with a Mortgage Loan, please call (808) 844-4178 or toll free at 1-800-362-7606
    For assistance with an Auto Loan, Personal Loan, Business FirstTerm Loan or Credit Card, please call (808) 943-4539 or toll free at 1-866-475-9435
    For assistance with a Guam or Saipan Auto Loan, Personal Loan or Business FirstTerm Loan, please call (671) 475-7933

    Customers who have already received deferrals can learn more about deferral expiration and repayment here.

  • Which branches are open and how do I find the hours of operation?

    Our bank is open for business and we have modified our operations to protect the safety of our customers and employees. You can find our available full -service branch locations here.

  • Are you making special accommodations for seniors and at-risk customers?

    Yes. We are dedicating the first hour of business that we open to allow seniors and those at high risk to do their banking.

  • How do I access my safe deposit box?

    You may access your safe deposit box Monday through Friday at any branch.

  • Should I expect a longer wait time when I call your call center?

    Yes, we are currently experiencing higher than normal call volume due to COVID-19. We encourage you to take advantage of our online and mobile banking services, and appreciate your patience.

  • What is the bank doing to keep its employees safe?

    First Hawaiian Bank strives to provide a safe and secure environment for its customers and employees in its branches. For the safety and protection of our employees, we have implemented travel restrictions and quarantines, hand-washing, social distancing and increased cleanings in the branches. We are asking customers to use FHB Online and FHB Mobile banking services from home if they are feeling ill and when they come into the branch they practice social distancing, keeping 6 feet apart from others, to also wash their hands with soap and water or they can use the hand-sanitizing stations available in every branch.

  • What is social distancing?

    Social distancing, or physical distancing is minimizing close personal contact to help slow down the spread of COVID-19. Customers can practice social distancing by:

    • Using FHB Online or FHB Mobile from the comfort and safety of their home
    • Keeping a distance of 6 feet or more between you and other people
    • Avoid being in crowded spaces, large gatherings or events
    • Wave your hand instead of greeting someone with a hug or shaking hands
    • Use knuckles or elbows to push elevator buttons
  • Will you close a branch if there is potential for exposure to COVID-19?

    Yes, as a precautionary measure, we will take immediate action minimize potential exposure to our employees and customers by closing a branch.

  • Is my money safe at the bank?

    Yes, the safest place for money is the bank. Your money is insured by the FDIC up to $250,000. At https://fdic.gov/deposit/, the FDIC has a number of deposit insurance resources to help you determine your deposit insurance coverage.

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