Merchant Services Contact Form

Merchant Services Contact Form

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Business Information

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Current Customer
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By selecting Submit, you confirm you’re authorized to provide this number and consent to receive marketing calls, texts, and emails from First Hawaiian Bank Merchant Services. Automated technology, including prerecorded messages, may be used. Message and data rates may apply. Consent isn’t required to purchase goods or services. You can opt out at any time.

First Hawaiian Bank Promotion for United PQPs

Exclusive cardholder offer

Reach Premier status faster in 2026 with your United[[®]] credit cards

Accelerate your card spend and reach Premier® status faster.  In 2026, First Hawaiian Bank United Credit Card, United Private Banking Credit Card, and United World Elite Business Credit Card holders can earn up to 2,000 Premier qualifying points (PQP) - double the annual limit, with qualifying card spend.[[#1]]   

United Credit Card

United Private Banking Credit Card

United World Elite Business Credit Card

United cardmembers will continue to earn 1 PQP per $20 in credit card spend, which will bring you one step closer to MileagePlus Premier status.  For the 2026 program year, Cardmembers can earn an increased cap of up to 2,000 PQP, twice the standard 1,000 point limit.[[#1]]

Learn more about how MileagePlus Premier status gives you an elevated travel experience at every step of your journey.

Let your spending start rewarding you back.

    Disclosures

    1.  MileagePlus members who are also primary First Hawaiian Bank United and First Hawaiian Bank United World Elite Business Cardmembers will earn PQP on every purchase made with their eligible United credit card. The card has a PQP limit for the calendar year. PQP earned from an eligible United Card can be applied toward Premier status tiers, up to and including Premier 1K. Card PQP can also be used to meet the PQP-only requirement for Premier 1K status. Members must fly at least four segments on United or United Express-operated flights to qualify for Premier status.


    For more information about PQP, visit: https://www.united.com/en/us/fly/mileageplus/premier/qualify.html#earn-pqp
    For more information about United MileagePlus Premier status, visit: https://www.united.com/en/us/fly/mileageplus/premier.html
     

    Miles accrued, awards, and benefits issued are subject to change and are subject to the rules of the United MileagePlus® program, including without limitation the Premier® program (the "MileagePlus Program"), which are expressly incorporated herein. United® may change the MileagePlus Program including, but not limited to, rules, regulations, travel awards and special offers or terminate the MileagePlus Program at any time and without notice. United and its subsidiaries, affiliates and agents are not responsible for any products or services of other participating companies and partners. Taxes and fees related to award travel are the responsibility of the member. Bonus award miles, award miles and any other miles earned through non-flight activity do not count toward qualification for Premier status unless expressly stated otherwise. The accumulation of mileage or Premier status or any other status does not entitle members to any vested rights with respect to the MileagePlus Program. All calculations made in connection with the MileagePlus Program, including without limitation with respect to the accumulation of mileage and the satisfaction of the qualification requirements for Premier status, will be made by United Airlines® and MileagePlus in their discretion and such calculations will be considered final. Information in this communication that relates to the MileagePlus Program does not purport to be complete or comprehensive and may not include all of the information that a member may believe is important, and is qualified in its entirety by reference to all of the information on the united.com website and the MileagePlus Program rules. United and MileagePlus are registered service marks. For complete details about the MileagePlus Program, go to united.com. 
     

    CDs Appointment

    CDs Appointment

    Request an appointment with us

    Request an appointment at your local branch to lock in our best CD rates!

    We suggest

    We suggest

    Form Callback

    Form Callback

    FHB Call Back Form

    Have a question but don't have time to talk to us now? No problem. Use this form and we will be happy to have one of our Service Representatives call you back. 

    Our Service Representatives are available to call you back Monday - Friday, 8:00 a.m. - 5:00 p.m. (HST), excluding holidays.

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    Full Name

    Contact Information

    Message

    Automatic Payment Authorization

    Automatic Payment Authorization

    Redirect automatic payments from your old bank account to your new FHB Checking Account

    If you have automatic payments (mortgage, phone bill, credit card bills, etc.) deducted from your old checking account at another financial institution, use this form to make payments from your new First Hawaiian Bank Checking Account. Provide a completed form to the company or creditor you are paying and they will change the payment to be paid from your new First Hawaiian Bank checking account.

    *Indicates a required field.

    Your Account Information

    Company Information (Company to be paid by automatic payment)

    Your Current Authorization Payment Account Information

    Your New FHB Automatic Payment Account

    PPP Loan Forgiveness 2nd Draw

    PPP Loan Forgiveness 2nd Draw

    SBA Form 3508S (for Second Draw loans only)

    Thank you for your being a customer of First Hawaiian Bank and for partnering with us on your PPP loan.

    Please complete the fields below to apply for forgiveness

    Instructions and Important Information

    1. This application is only for 2nd draw PPP loan forgiveness.
    2. The person who initials and signs this form must be an Authorized Representative of the Borrower.  An Authorized Representative is someone who has authority to take action on behalf of and to legally bind the Borrower.
      Type of Borrower Examples of Authorized Representative
      • Corporation
      • Nonprofit
      • President
      • Vice-President
      • Secretary
      • Treasurer
      • CEO
      • COO
      • CFO
      • Executive Director (only for nonprofits)
      LLC
      • Member Manager (for a member-managed LLC)
      • Manager (for a manager-managed LLC)
      Partnership
      • Partner
      • General Partner
      • Limited Partner
      • Sole Proprietor
      • Independent Contractor
      • Self-Employed Individual

      The borrower must be the Authorized Representative. Select "Owner" as the Authorized Representative's title.
    3. In an effort to streamline the forgiveness process, we are only collecting key fields from the 3508S (the SBA’s forgiveness form for PPP loans of $150,000 and less). We will pair the information collected below with information that we have on file from your PPP loan application. After we review your submission, we will contact you about any questions or concerns.
    4. You will have the opportunity below to indicate if you want to change any of the information that we have on file and will use to prepare the 3508S.

    Forgiveness Information

    Enter the TIN of the Borrower applying for loan forgiveness.  Enter the same TIN that the Borrower used when it applied for its PPP loan.

    Please use our calculator tool (Click Here) to help you determine this date

    This should be equal to your original PPP loan amount IF you would like to apply for 100% forgiveness

    Must be at least 60% of Requested Loan Forgiveness Amount. See FHB FAQs for more details

    Certifications

    The Authorized Representative of the Borrower certifies to all of the below by initialing after each one.

              The Borrower has complied with all requirements in the Paycheck Protection Program Rules (Sections 7(a)(36), 7(a)(37), and 7A of the Small Business Act, the PPP interim final rules, and guidance issued by SBA through the date of this application), including the rules related to:

    • eligible uses of PPP loan proceeds;
    • the amount of PPP loan proceeds that must be used for payroll costs (including proprietor expenses for Borrowers that applied for loans using SBA Forms 2483-C or 2483-SD-C);
    • the calculation and documentation of the Borrower’s revenue reduction (if applicable); and
    • the calculation of the Borrower’s Requested Loan Forgiveness Amount.

              Information regarding these requirements can be found in the Form 3508S Instructions (Click Here) and the Paycheck Protection Program Rules.

               The information provided in this application is true and correct in all material respects. I understand that knowingly making a false statement to obtain forgiveness of an SBA-guaranteed loan is punishable under the law, including 18 U.S.C. 1001 and 3571 by imprisonment of not more than five years and/or a fine of up to $250,000; under 15 U.S.C. 645 by imprisonment of not more than two years and/or a fine of not more than $5,000; and, if submitted to a Federally insured institution, under 18 U.S.C. 1014 by imprisonment of not more than thirty years and/or a fine of not more than $1,000,000.

               I understand that the Borrower’s eligibility for loan forgiveness will be evaluated in accordance with the Paycheck Protection Program (“PPP”) regulations and guidance issued by SBA through the date of this application. SBA may direct a lender to disapprove the Borrower’s loan forgiveness application if SBA determines that the Borrower was ineligible for the PPP loan.

               I understand that First Hawaiian Bank’s (the “Bank”) decision on the Borrower’s forgiveness application is subject to review by the SBA. The SBA has the right to change the Bank’s decision, which could include reducing the amount of forgiveness that the Borrower receives.

               I understand that if the PPP loan is not forgiven in full, the Borrower will need to begin making payments of principal and interest under the PPP loan after the SBA remits the loan forgiveness amount to the Bank (or notifies the Bank that no loan forgiveness is allowed). The Bank will notify the Borrower when the first payment is due. If the Borrower did not apply for forgiveness before the end of the deferment period, then the Borrower must begin making payments of principal and interest under the PPP loan at the end of the deferment period. The deferment period ends 24 weeks and 10 months after the date when the PPP loan was funded.

    Optional PPP Borrower Demographic Information

    Disclosure is voluntary and will have no bearing on the loan forgiveness decision

    Instructions

    1. Purpose. Veteran/gender/race/ethnicity data is collected for program reporting purposes only.
    2. Description. This form requests information about each of the Borrower's Principals.
    3. Definition of Principal. The term "Principal" means:
        - For a self-employed individual, independent contractor, or a sole proprietor, the self-employed individual, independent contractor, or sole proprietor.
        - For a partnership, all general partners and all limited partners owning 20% or more of the equity of the Borrower, or any partner that is involved in the management of the Borrower's business.
        - For a corporation, all owners of 20% or more of the Borrower, and each officer and director.
        - Any individual hired by the Borrower to manage the day-to-day operations of the Borrower ("key employee").
        - Any trustor (if the Borrower is owned by a trust).
        - For a nonprofit organization, the officers and directors of the Borrower.
    4. Principal Name. Insert the full name of the Principal.
    5. Position. Identify the Principal's position; for example, self-employed individual; independent contractor; sole proprietor; general partner; owner; officer; director; member; or key employee.

    Updates to Existing Information

    We will prepare the forgiveness submission to the SBA using certain information that we already have on file from your most recent approved PPP loan application.  Please let us know if any of the following have changed from the time you obtained your most recent PPP loan.  You can review your signed PPP loan application (SBA Form 2483, 2483-C, 2483-SD, or 2483-SD-C) to see the information that we have on file.

    Business Legal Name
    DBA or Tradename
    Business Address
    NAICS Code
    Business Phone
    Primary Contact

    Note: If you check the box to indicate changes, it will require additional manual follow-up from a specialized PPP resource from the Bank.

    Sign and Submit

    The person submitting this forgiveness application (the “Application”) certifies that: (1) s/he is the Authorized Representative of the borrower of the PPP loan that is the subject of this forgiveness request (the “Borrower”); (2) as the Borrower’s Authorized Representative, s/he is authorized to execute and deliver this Application on behalf of the Borrower; (3) submission of this Application by clicking the button below is the electronic equivalent of his/her signature on this Application in his/her capacity as the Borrower's Authorized Representative; and (4) all information and documents submitted are true, correct, and complete. The Authorized Representative acknowledges on behalf of the Borrower that: (a) if additional information becomes available that would have influenced the Bank's decision to approve this Application, the Bank reserves the right to withdraw any such approval; (b) the Bank will combine the information provided in this Application with the information that the Bank has on file from the Borrower’s PPP loan application (the “Prior Information”) in order to prepare the Borrower’s forgiveness submission to the SBA; (c) unless the Authorized Representative has indicated above that changes need to be made to the Prior Information, the Prior Information is still true and correct and can be used by the Bank in preparing the Borrower’s forgiveness submission to the SBA; and (d) the person who was previously designated by the Borrower as the Borrower’s primary contact will continue to be the person who receives all communications from the Bank.

    Business Services

    Business Services

    Payroll

    Let us show you how our payroll services can increase productivity and reduce overhead costs to allow you to focus more on your business. First Hawaiian Bank has partnered with Ceridian Employer Services and ADP to offer payroll solutions to help you prepare taxes, handle direct deposits, and more.

    Please tell us a little about your business and our Our payroll vendor will contact you shortly. We look forward to learning about your needs and how we can help.

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