FHB Online and FHB Mobile Upgrade

Say YES to an improved Online and Mobile Banking Experience

Coming soon, FHB Online[[®]] and FHB Mobile app Upgrade

FHB Online[[#1]] and the FHB Mobile app[[#2]] will be upgraded to bring you a new, seamless online banking experience whether you access your accounts on your desktop, mobile phone or tablet. You'll still have the features you're accustomed to, along with new features that will let you bank online with ease across all versions of the service.

Key Information About the Upgrade

  • The upgrade is targeted for June 2025 and you will be emailed information about the exact date and time of the upgrade.
  • Your current Username and Password will NOT change.
  • You will need to update to the new version of the FHB Mobile app after the upgrade.

What's New with the FHB Mobile App

A New User Experience

Enjoy a cleaner, more intuitive design that makes it easier to find what you need, whether you're banking on mobile or desktop. 

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Expanded Capabilities
Now you can do even more in the app:

Secure Messaging - Contact us safely through in-app chat or messages.
eStatements[[#3]] - Enroll, view, and manage your delivery preferences.
Full Account Numbers - Easily access your complete account info.
CD Management - Renew certificates directly in-app.
Bill Pay[[#4]] - Enroll or unenroll with just a few taps.
Check Reordering - Order replacements without leaving the app.
Credit Card Redemption - Manage your rewards quickly and easily.
Small Business Entitlements[[#5]] - Assign and manage user roles and access. 

More Features Coming Soon

This upgrade makes it easier for us to bring you new and improved digital banking features, on both desktop and mobile, so you can enjoy a more seamless experience wherever you bank.  

Updated Financial Tools

Use the new My Money[[#6]] widget (formerly "Manage Your Finances") to keep track of your accounts. Linked accounts and configured budgets will carry over from the previous service, and you will now be able to see merchant names and icons for transactions (if applicable). Categories will also display to help sort your spending.

New Cash Flow and Debt Tools Coming to Mobile
You will be able to better understand historical spending and view all your outstanding debt in the app.

Discontinued Features
The Goals feature (Desktop), Insights feature (Mobile) and the Aggregated Transaction List (Desktop and Mobile), previously available with Manage your Finances, will no longer be available in My Money.

FAQs

    When will the upgrade be available?

    The update is expected to launch in June 2025. We’ll send another email with the release date for the new FHB Mobile app and FHB online upgrade to give you time to prepare.

      Why did you make these changes­?

      These updates to the FHB Mobile app and FHB Online were made to give users a better overall experience. By improving both platforms, we’ve added helpful new features and created a more unified design. This also makes it easier for us to roll out future updates more quickly and with better quality.

        Why were some services removed or changed­?

        We carried over as many features as possible. Some services had low usage from our users so they were removed. Let us know if there’s a feature you miss so we can share that with our team.

          Will I need to download a new mobile app?

          You won’t need to download a whole new app, but you may need to update the one you already have. some phones do this automatically, but others require a manual update from the app store.
           

           

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            Disclosures

            1. Basic online banking services including, account aggregation (connecting non-FHB accounts), transfers, mobile check deposit, eStatements, Zelle® and Direct Connect are free for personal customers. Additional fees are charged for optional services such as Online Bill Pay. See FHB Online Terms and Conditions for additional information about FHB Online services and fees.
            2. You must have a mobile device with Internet to use FHB Mobile Banking and an auto-focus, rear-facing camera for mobile deposit.
            3. When you enroll in eStatements, you will no longer receive paper statements.  If you choose to receive both paper and eStatements, a fee of $5 will be imposed each month per checking and/or savings account.
            4. Personal and FHB Online Business Basic customers enrolling for Online Bill Pay may incur additional fees. Online Bill Pay is included with FHB Online Business Banking. See Terms and Conditions of FHB Online Services for details. To unenroll from the Bill Pay service, log in to your FHB Online account and go to Settings then select "Unenroll from Bill Pay".
            5. Enroll in either FHB Online Business Basic or FHB Online Business Banking. FHB Online Business Basic, includes basic online banking features, such as eStatements, transfers and mobile check deposit and is free to business customers. FHB Online Business Banking includes basic features as well as Online Bill Pay, Zelle® and Entitlements. FHB Online Business Banking is free for Business Priority Banking customers and is $5.99 per month for all other business customers. Fee waivers are applied on the first business day of the month. For Priority Banking fee waivers, you must have had an open Priority Banking checking account as of the last business day of the preceding month. See FHB Online Terms and Conditions for additional information about FHB Online services and fees.
            6. To view accounts from another financial institution, you must have online access set up at that institution.

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