Yes, you can avoid the fee by switching to our Check Storage service. You can contact our customer service line at (888) 844-4444 to be added to Check Storage.
/*-->*/ /*-->*/ The Check Clearing for the 21st Century Act (Check 21) is a federal law that allows other banks that process your checks to convert them to substitute checks to make the exchange of funds easier. This improves the efficiency and safety of the nation's check payment system.
Why are you sending me images of checks instead of sending me the originals and can I still get my original checks?
/*-->*/ /*-->*/ As more banks take advantage of the Check 21 law, First Hawaiian Bank will receive only images of more and more items. Please note that if another bank or merchant converts your checks to digital images, they will send only the images to First Hawaiian Bank and either retain or destroy the original check.
Yes. The IRS, Federal Reserve, local and state governments, courts of law and merchants generally accept check images as valid proof of payment.
Unfortunately, check images are not available for Braille or large print statements at this time.
We generally charge a monthly fee for including one or more check images with your statement. Please see your Personal Schedule of Fees for more information.
First Hawaiian Bank customers who receive check images benefit from simplified record-keeping and reduced storage requirements for cancelled checks. And since images are in numerical order, it's very easy to locate a check on your statement.
/*-->*/ /*-->*/ Check images are pictures of your cancelled checks. Each cancelled check is scanned, and the digital image is stored in our computer system. Check images are then printed clearly in numerical order and included with your monthly account statement.
Sample of CheckImage Front
Sample of CheckImage Back
No. Online check images are provided as an additional service to assist you with your banking needs. This will not change the way you currently receive your statements.