Why am I getting an error message when I try to fund my new eCD using Internal Transfers?

Please check that the deposit account you are funding from has a higher balance than the amount you are trying to fund. If it doesn’t, you can either choose to fund from another bank account or by mailing in a check, or you deposit funds into your account before completing the internal transfer to your new eCD. If your balance is higher than your funding amount and you are still receiving an error, please contact us at (808) 643-2273 or toll-free at (800) 215-4149, Monday to Friday from 9am - 5pm HST for assistance.

I opened my checking or savings account online and forgot to write down my account number. How can I get my account number?

Once your new checking or savings account is opened online, a letter with your new account information will be mailed to your address on file. Your new account number will also be on your statements moving forward. If you need your new account number before your letter arrives, you can visit the nearest branch location.

I opened my account online and need help with my checks and debit card order.

If you ordered checks or a debit card when you opened your new account online, they should arrive within 7-10 business days to Hawaii addresses. It may take longer to addresses outside of Hawaii.  

If your account has already been opened and you want to order checks for the first time, please call us at (800) 215-4149. If you want to order a debit card, complete the Debit Card Application. 

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