No, First Hawaiian Bank does not charge any fees to use Zelle^® in the FHB Mobile app for personal customers.

Your email address or U.S. mobile phone number may already be enrolled with Zelle[[®]] at another bank or credit union. Call our customer service team at (888) 643-4343 and ask them to move your email address or U.S. mobile phone number to First Hawaiian Bank so you can use it for Zelle[[®]].

If you don't know the person or aren't sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle[[®]] for these types of transactions.

Keeping your money and information safe is a top priority for First Hawaiian Bank. When you use Zelle[[®]] within our mobile app or online banking, your information is protected with the same technology we use to keep your bank account safe.

Yes! They will receive a notification via email or text message.

Money sent with Zelle[[®]] is typically available to an enrolled recipient within minutes[[#1]].

If you send money to someone who isn't enrolled with Zelle[[®]], they will receive a notification prompting them to enroll. After enrollment, the money will be available in your recipient's account, typically within minutes[[#1]].

You can only cancel a payment if the person you sent money to hasn't yet enrolled with Zelle[[®]]. To check whether the payment is still pending because the recipient hasn't yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select "Cancel This Payment."

In order to use Zelle[[®]], the sender and recipient's bank accounts must be based in the U.S.

When you enroll with Zelle[[®]] through your online banking account, or mobile banking app, your name, the name of your bank, and the email address or U.S. mobile number you enrolled is shared with Zelle[[®]] (no sensitive account details are shared – those stay with First Hawaiian Bank).

You can find a full list of participating banks and credit unions live with Zelle[[®]] here.

If your recipient's financial institution isn't on the list, don't worry! The list of participating financial institutions is always growing, and your recipient can still use Zelle[[®]] by downloading the Zelle[[®]] app for Android and iOS.