Identity Theft Protection

Father and daughter using a computerEach minute, about 19 people fall victim to identity theft making it the fastest growing crime in America, according to TransUnion1.  Use these practices in your everyday life to safeguard yourself against identity theft.

1. Guard yourself with an identity theft protection service.  These plans are specifically designed to protect a person from identity theft and provide support should they become a victim. First Hawaiian Bank offers Secure CheckingSM with BaZing®2, a package with several features including ID Theft Protection, which includes ID Monitoring, Identity Theft Aid (Recovery & Restoration), and $2,500 Personal Identity Protection. 

2. Keep an eye out for missing mail. Fraudsters look for monthly bank or credit card statements or other mail containing your financial information. Consider enrolling in online banking and electronic statements to reduce the likelihood of paper statements being stolen. Also, don’t mail bills from your own mailbox with the flag up. Learn more about FHB Online or eStatements.

3. Use online banking to protect yourself.  Monitor your financial accounts regularly for fraudulent transactions. First Hawaiian Bank customers can sign up for email alerts through FHB Online for certain types of transactions, such as online purchases or transactions of more than $500.

4. Review your credit report at least every year.  Monitor your credit report to check for signs of errors, suspicious activity, or accounts and addresses you do not recognize.  You can access your credit report for free at through any one of the three major credit reporting companies. 

5. Beware of phishing. Phishers make websites and emails look exactly like that of either a legitimate company you recognize or even from a government agency.  Do not provide your personal information, such as social security numbers, account numbers, or passwords to an unsolicited email request or over the phone if you did not start the conversation. If you are unsure of the legitimacy of the email, contact the company directly and ask.

6. Shred receipts, bank statements and unused credit card offers before throwing them away. Most fraud and identity theft incidents happen as a result of mail and garbage theft.

7. Protect your mobile device. Use the passcode lock on your smartphone and other devices. This will make it more difficult for thieves to access your information if your device is lost or stolen. Before you donate, sell or trade your mobile device, be sure to wipe it using specialized software or using the manufacturer’s recommended technique. Some software allows you to wipe your device remotely if it is lost or stolen. With FHB Mobile Banking, you can disable account access to your device from a desktop computer if it is ever lost or stolen.

If you detect suspicious activity on your accounts, contact First Hawaiian Bank immediately:

  • 844-4444 (from Oahu)
  • (888) 844-4444 (from the Mainland U.S. or Neighbor Islands)
  • (671) 475-7900 (from Guam)
  • (670) 235-3090 (from CNMI)

2The BaZing Protection Package is provided by StrategyCorps LLC and its affiliates and contractors, and is not provided or endorsed by First Hawaiian Bank. The package is subject to terms and conditions that are available on Certain benefits require you to register at If, within 90 days after you open your Secure Checking account or sign up for the package, you notify us that you no longer want the package, you may close or convert your Secure Checking account or cancel the package and we will refund the applicable fees.

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First Hawaiian Bank Wealth Management Group provides financial products and services through First Hawaiian Bank and its broker dealer Raymond James Financial Services. First Hawaiian Bank and its affiliates do not provide tax or legal advice.

First Hawaiian Bank products and services are not available for residents of the European Union.

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