Tell Us What You Think

Have you been to the branch recently? Did you call into our Call Center? Maybe you sat down with one of our personal bankers? If you said yes to any of these, you may be sent an email invitation to take a quick 5-minute survey about your experience with us at First Hawaiian Bank.

First Hawaiian Bank has been committed to providing exceptional customer service since 1858, making us the number one bank in all of the markets we serve. To continue carrying out that commitment, First Hawaiian Bank has partnered with leading customer experience feedback manager, Medallia, to launch a new online survey that will highlight the voice of the customer. Every comment and survey question answered could help us understand how we can continue to improve your experience and the experience for others.

What should I expect if I get an email to take the online survey?

In this survey, you'll be asked to rate aspects of your interaction with the FHB employee, such as how knowledgeable, communicative, and friendly he or she was, and of course, how satisfied you were with your overall experience. There will also be an opportunity to provide open-ended comments within the survey where you can explain your rating or express any other thoughts you had about your experience. The survey can be easily completed anywhere with internet access, including on your smartphone or on your desktop computer. 

Here is how the survey might look:

Online survey example

What you choose to share with us will be safe and only for First Hawaiian Bank. View our privacy policy.

Look for the survey invitation in your email inbox after your next branch visit or call into Call Center!

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First Hawaiian Bank Wealth Management Group provides financial products and services through First Hawaiian Bank and its broker dealer Raymond James Financial Services. First Hawaiian Bank and its affiliates do not provide tax or legal advice.

First Hawaiian Bank products and services are not available for residents of the European Union.

The insurance and annuity products are obligations of the insurance company and (i) are not insured by the FDIC or any other agency of the United States; and (ii) are not deposits or other obligations of, or guaranteed or insured by, First Hawaiian Bank or any of its affiliates. For certain cash value life insurance products there is investment risk, including the possible loss of value.
Investment, Annuity, and Insurance products are:
NOT INSURED BY FDIC OR ANY GOVERNMENT AGENCY • MAY LOSE VALUE • NOT A DEPOSIT • NOT GUARANTEED BY FIRST HAWAIIAN BANK