FHB Online Business Enrollment Form

FHB Online Business Enrollment Form

Thank you for your interest in enrolling for FHB Online Business

(where your account statement is mailed)

Please select the service you would like to enroll for:
FEATURES Business Basic Business Banking
View Accounts & Transactions
X
X
eStatements
X
X
Internal Transfers
X
X
External Transfers
X
X
MoneyMap Finance Manager
X
X
Online Bill Pay  
X
Popmoney Person-to-Person Payments  
X
Small Business Entitlements[[1]]  
X
FHB Mobile Banking & Mobile Deposit
X
X
Monthly Fees
FREE2
$5.993
(Free for Priority Banking)

[[1]] Entitlements - This service allows you to create sub-users and grant restricted FHB Online access to each account at the level of your choosing (No Access, View Access or Full Access) and is included at no additional charge (up to 2 sub-users). This feature must be enabled on your FHB Online Business account prior to setting up sub-user access. Visit fhb.com/entitlements to learn what features sub-users are able to access. (To enable Entitlements in the future, you can submit a request via FHB Online Secure Message.) 

[[2]] FHB Online Business Basic: Free for business customers. If you choose to enroll for Online Bill Pay, Popmoney or Entitlements in the future, you will automatically be upgraded to FHB Online Business Banking. Direct Connect access via Quicken or Quickbooks: $14.95/month that the service is used (Priority Banking waivers not applicable).

[[3]] FHB Online Business Banking: Free for Business Priority Banking 1, 2, & 3 and $5.99/month for all other business checking customers. If you have chosen to enable Entitlements, your FHB Online account includes up to 2 sub-users without charge. If you wish to add more sub-users, you will be charged $1 per sub-user per month. Direct Connect access via Quicken or Quickbooks: $14.95/month that the service is used (Fee is inclusive of FHB Online Business Banking service fee. Priority Banking waivers not applicable.) 

REQUESTED USERNAME:
Your Username is used each time you log in to FHB Online & Mobile Banking and must be unique for each customer. Please provide three preferred usernames below. If we are unable to use any of your username choices, we will provide one for you. Your Username must be between 6 and 20 characters, starting with a letter and comprised of only letters and numbers. No spaces, special characters, or punctuation allowed.

PPP Loan Forgiveness Form

PPP Loan Forgiveness Form

Request to Apply for Forgiveness of PPP Loan

Please complete the form below to let us know that you are ready to apply for forgiveness of your Paycheck Protection Program (PPP) loan.  

Tip: Your SBA Loan Number and the Loan Amount may be found at the top of the first page of the Promissory Note for your PPP loan.  

Important:

  • Only use this form if your PPP loan is more than $150,000
  • If your PPP loan is $150,000 or less, click here for information about your forgiveness process.  

* Indicates a required field.

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Careers FAQs

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Investing & Insurance FAQs

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Lending FAQs

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Business Banking FAQs

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Personal Banking FAQs

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Digital Banking FAQs

General

    How do I set up Touch ID/Face ID on my iPhone?

    To enable fingerprint or facial login, please follow this guide in our Support section.

    The FHB Mobile app offers facial or fingerprint authentication on supported iPhone®, iPad® and AndroidTM devices. All registered fingerprints and face IDs on the mobile device will be able to login.

      Which mobile devices are supported for the FHB Mobile app?

      The FHB Mobile app is available for many smartphones and tablets including iPhone, iPad, and Android devices. For mobile deposit, auto-focus must be supported on your device. Please see below for a list of the operating systems that are supported for the FHB Mobile app.

      • Android running Marshmallow (6.0) and newer
      • iOS devices running iOS 13 or newer
      • iPadOS devices running 13.1 or newer

      If you confirmed you are using a supported operating system and continue to experience issues with the mobile app please contact customer service at (808) 643-4343 or toll-free at (888) 643-4343.

      Mobile Deposit

        How do I check the status of a mobile deposit?

        You may view the status of your mobile deposit and images of mobile deposited checks for up to 30 days by clicking on “View activity” tab after clicking the "Deposits" button in the mobile app. Pending deposits will appear grayed out at the top of the screen. Successfully submitted deposits will say “Accepted” and the deposit will appear in your once fully processed. If a mobile deposit is placed on hold or rejected for any reason, you will be notified via email.

        Mobile deposits may also be viewed by logging into FHB Online Banking using a browser. After logging in, click on "Transfers & Deposits", then "Transfer & Deposit Activity", and finally "Mobile Deposits."

          What should I do with my paper check?

          After depositing your check using Mobile Deposit, securely store your check until you have confirmed your funds have been deposited. This allows sufficient time in case the original check is required for any reason. If we send you a notice that your deposit could not be processed, you may visit any of our branches for further information about how you might be able to deposit the check.

            How will I know if there's a problem with my mobile deposit after I submit it?

            If we are not able to process your deposit or need to make a correction, we’ll send an email notice to the email address we have on our files. You may view the status of your mobile deposit and images of mobile deposited checks for up to 30 days by clicking on “View activity” tab after clicking the "Deposits" button in the mobile app. However, the status information provided by the app is for your convenience only and is subject to change.

              When will my mobile deposit be available?

              Funds are generally available the first business day after receipt but, in some circumstances, may be held pursuant to our check hold policy. You may view the status of your mobile deposit and images of mobile deposited checks for up to 30 days by clicking on “View activity” tab after clicking the "Deposits" button in the mobile app. However, the status information provided by the app is for your convenience only and is subject to change.

                What is the cut-off time to submit deposits?

                The cut-off time for submitting checks is 5:00 p.m. Hawaii Standard Time each Business Day. Checks submitted after 5:00 p.m. Hawaii Standard Time or on weekends or holidays will be processed as if they were submitted on the next Business Day. A Business Day is every calendar day except for Saturdays, Sundays and bank holidays.

                Have more questions?

                Find a Branch
                Get Mobile Support

                Or contact us at (808) 643-4343 or toll-free at (888) 643-4343.

                Disclosures

                1. Transactions typically occur in minutes when the recipient's email address or U.S. mobile number is already enrolled with Zelle®.
                2. Must have a U.S. bank account and mobile phone number to use Zelle®. Personal customers enrolling for Zelle® must be 18 years or older. Business customers must be enrolled in FHB Online Business Banking to use Zelle®. FHB Online Business Banking is free for Business Priority Banking customers, a fee is assessed for all other business customers. See FHB Online Terms and Conditions for details.
                3. In order to send payment requests or split payment requests to a U.S. mobile number, the mobile number must already be enrolled with Zelle®.
                4. To send or receive money with a small business, both parties must be enrolled with Zelle® directly through their financial institution’s online or mobile banking experience.
                5. These customers have enrolled for and use Zelle® directly through the Zelle® app, rather than using Zelle® through their financial institution’s mobile app. This situation occurs when the customer’s financial institution does not offer Zelle®.

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                Data charges may apply. Check with your mobile phone carrier for details.

                FHB Online Banking Enrollment Form

                FHB Online Banking Enrollment Form

                Thank you for your interest in enrolling for FHB Online

                This form is intended for personal customers who are not able to enroll online. If you have an FHB personal checking account or only have a credit card account, and you have a Personal Identification Number (PIN) and a social security number, click here to enroll.

                If you do not have the above, here are the steps you'll need to complete:

                1. Complete the enrollment form.
                2. Click "Next" to review your information.
                3. Print and sign the enrollment form.
                4. Mail to:
                FHB ONLINE
                First Hawaiian Bank
                PO BOX 1959
                Honolulu, HI 96805-9957

                 

                And what happens next:

                1. Once your enrollment form is processed you will be mailed a username and password to your address on file.
                Please provide the address that your statements are mailed to.

                Your username is used each time you log in and must be unique for each customer. Please provide three preferred usernames below. If we are unable to use any of your username choices, we will provide one for you. Your username must be between 6 and 20 characters, starting with a letter and comprised of only letters and numbers. No spaces, special characters, or punctuation allowed.

                FHB Online without Bill Payment is free, and allows you to view account balances and transactions (for certain accounts) and transfer funds between your First Hawaiian Accounts.

                FHB Online with Bill Payment is free for the first 2 months. After the free period, Bill Payment is $5.99 per month. Please note, you MUST have a checking account for the Bill Payment service. To sign up for Bill Payment, log in to FHB Online and click on the Pay Bills link.

                (FHB Online service fees will be charged to this account.)

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