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Frequently Asked Questions

View more eBill & Bill Payment FAQs

  • What is an eBill?

    An eBill is an electronic version of a bill or statement. The eBill typically contains the same info as a paper bill or statement. You can receive, view, and pay eBills in the FHB Online Payment Center. You control the date and amount of your payment.

    Quick Facts

    • When you add an eBill, we send the information as a request to the company. After your request has been processed, you will receive an eBill in a month or more, depending on your billing cycle.
    • Some companies stop sending paper bills when they start sending eBills. Other companies continue to send paper bills in addition to eBills.
    • When your eBill arrives, it will display in-line with your payee.
    • You can opt to pay the amount due for the bill on the due date (default), or you can enter a different amount and date for payment delivery.
    • You can set up AutoPay for some eBills.
    • You can stop receiving eBills in the FHB Online Payment Center any time after the company processes your request.
  • How do I sign up to receive eBills?

    When you add a company that offers eBills, you can enter the required information to request eBills, and we send your request to the company. When you complete the request for one company, this will allow you to sign up for eBills from other companies who offer them. To add an eBill for a company you’re already paying, look for the "Get eBill" option on the Payment Center.

  • How do I pay an eBill?

    You can receive electronic bills (eBills) in the FHB Online Payment Center. Once you establish eBills for a payee, the eBill will display in your Payment Center when it is delivered by your biller. You can simply click a link to enter the amount due and due date from the bill.

    You can also set up AutoPay for eBills and automatically pay the full or a fixed amount each month.

  • How do I set up an automatic payment for my eBill?

    Once you start receiving your eBill, you can set up automatic payments. Automatic payments are scheduled once the eBill is received, but you maintain the control to change the payment any time until the payment is sent. To set up an automatic payment, go to the Payment Center, select the payee, and choose “AutoPay.” Once your automatic payment is set up, an AutoPay and eBill icon will both appear next to the company. You can set it and forget it!

  • How do I turn off an eBill?

    Go to the Payment Center, and click on the "Bills" link for the eBill you would like to turn off. Then click on the "Cancel eBills" link and confirm cancellation.

View our Terms and Conditions for more information

1 To use eBills you must have a FHB checking account and be enrolled in FHB Online Bill Pay with a biller/payee that offers eBills. Enrollment in Online Bill Pay, and Direct Connect access through Quicken or QuickBooks, may cause you to incur additional fees. See the Terms & Conditions for more details about digital banking services and applicable fees. To unenroll from the Bill Pay service, login to your FHB Online account and send a secured message to request Bill Pay be removed.