Phishing, Vishing, and Smishing, Oh My!

First Hawaiian Bank would like to alert the public of recent trends and a significant uptick in fraudulent text, email, and phone calls from scammers spoofing as legitimate banks. First Hawaiian Bank would never ask customers to provide their online banking username and password, including any one-time passcodes. To protect your account, delete, hang up and do not respond to suspicious text, emails, and phone calls, even if your caller ID may show that the caller is from a valid financial institution. Continue to regularly monitor your account and contact First Hawaiian Bank immediately if you suspect any fraudulent activity.

Q: What is “phishing”, “vishing”, and “smishing”?

A: Phishing is an attempt, mostly through emails, to obtain customer information by impersonating a reputable company/individual by persuading victims to reveal personal information (credit card numbers, account passwords, Social Security Numbers, etc.) that can be used for fraudulent purposes. Vishing, or voice phishing, is when fraudsters use phone calls or leave voice messages to conduct phishing attacks. Smishing, or SMS phishing, is when fraudsters send text messages to conduct phishing attacks. Fraudsters will use any communication method available to them to get to you.

Q: What should I do if I receive a phishing text message, email, or phone call?

A: Do NOT answer any suspicious communications. If you have any doubts as to whether a notification originated from FHB, do NOT respond to it. We strongly recommend that as a regular course of action, you monitor your account online or review your statements regularly for any errors or suspicious transactions and report them to the bank as soon as they occur.

Q: I thought that a phishing text/email/call was from First Hawaiian Bank, and I provided my account number (or other personal information). What should I do?

A: Immediately call the number on the back of your card at 808-844-4444 (toll-free at 1-888-844-4444) or visit the nearest branch to help ensure the security of your account.

Q: Where can I learn more about preventing card fraud?

A: Please visit our fraud prevention page at https://www.fhb.com/en/security/fraud-prevention-cards/ to learn more about how to prevent fraudulent activity on your card accounts. For more tips to help identify financial scams, visit https://www.banksneveraskthat.com/.