First Hawaiian Bank

Fraud Prevention

How to Protect Your Financial Information

At First Hawaiian Bank we take protecting your financial information seriously.  Here are some relatively simple tips you can follow to help protect your information.

General Security Precautions
Email and Online Security
Bank Account, Bank Card, and Credit Card Security
How to Report Suspicious Activity
Related Articles and Sites

General Security Precautions

Never provide your personal information (e.g. Social Security Number, account numbers or passwords) in response to an unsolicited request. If you did not initiate the communication, you should not provide any information in response to an email request. First Hawaiian Bank will not ask you to verify your account information online.

Shred receipts, bank statements and unused credit card offers before throwing them away. Most fraud and identity theft incidents happen as a result of mail and garbage theft.

Protect banking personal identification numbers (PINs) and passwords. Don't carry PINs in your wallet or write them on your debit or credit cards! When selecting a password, never use your Social Security Number or another number (or portion of a number) that can be found in your wallet. Change your PIN regularly.

Review account statements regularly to ensure all activity and charges are correct.

Review your credit report. Review your credit report regularly - at least once a year - for any inaccuracies. You can obtain a free annual copy of your credit report through www.annualcreditreport.com, or by contacting any of the three major credit bureaus:

Email and Online Security

Be wary of suspicious emails. If you believe an email may not be legitimate, contact the financial institution yourself or go to the company's Web site by typing in the site address directly or using a page you have previously bookmarked, instead of a link provided in the e-mail. The key is that you should be the one to initiate the contact, using contact information that you have verified yourself.

Carefully scrutinize emails requesting your account information and password particularly if the email:

  • requests immediate attention for a situation that could negatively affect your account (e.g. Your account will be closed or temporarily suspended if you do not respond.)

  • includes a link to a seemingly legitimate website

  • contains obvious spelling or grammatical errors

First Hawaiian Bank will never send emails requesting passwords, credit card numbers, or other sensitive information.

Never click on a link or open attachments in a suspicious e-mail. It may contain a virus that can contaminate your computer or route you to a "spoofed" or fake website (also known as "phishing"). Phishing involves what appears to be a legitimate email message and website. However, the website is not legitimate and is designed to collect personal information for fraudulent use. If you receive a suspicious email claiming to come from First Hawaiian Bank, please contact us immediately at the numbers below.

Protect your passwords. Memorize your passwords. Do not write them down or share them with anyone. Change them regularly and use combinations of letters and numbers. Do not use your Social Security Number, birthdates, or other familiar pieces of information as a username or password.

Keep your computer and online experience safe. Refer to our FHB Online FAQ "Browsers and Security" section for more information about encryption, anti-virus software, and firewalls, which can help keep your computer and personal information secure when you conduct online transactions.

First Hawaiian Bank's online banking sessions and applications are encrypted using Secure Socket Layer Encryption. This technology scrambles data as it travels between your computer and the bank. To access your accounts and pay bills through FHB Online, or apply for an account, you must use a browser that supports 128-bit encryption security.

If you wish to send us emails regarding your accounts at First Hawaiian Bank, you may send us a secured email through our online banking service located at www.fhb.com.

Bank Account, Bank Card, and Credit Card Security

Report lost or stolen cards and checks immediately. Contact First Hawaiian Bank immediately at the following:

  • 844-4444 (from Oahu)

  • (888) 844-4444 (from the Mainland U.S. or Neighbor Islands)

  • (671) 475-7900 (from Guam)

  • (670) 235-3090 (from CNMI)

Review account statements carefully.

Ask about suspicious charges. Do not hesitate to contact us if you see suspicious charges.

Don't print your Social Security Number on your checks.

Store new and cancelled checks safely.

Cancel and cut up unused or expired bank and credit cards.

Keep your ATM PIN secure. Do not use obvious or easily obtainable information (like your birth date) for your PIN. Avoid writing it down and never share your PIN.

Minimize the chance of mail theft by doing the following: Know your billing and statement cycles, promptly retrieve incoming mail, and do not place outgoing mail containing sensitive information in your mailbox (deposit mail in a U.S. Postal Service mail box or at the post office.)

How to Report Suspicious Activity

If you suspect fraudulent activity on your accounts, are the victim of identity theft, or suspect an FHB related phishing scam, contact First Hawaiian Bank immediately at the following:

  • 844-4444 (from Oahu)

  • (888) 844-4444 (from the Mainland U.S. or Neighbor Islands)

  • (671) 475-7900 (from Guam)

  • (670) 235-3090 (from CNMI)

Related Articles and Sites

Identity theft is a crime: Resources from the Government
http://www.idtheft.gov/

Federal Trade Commission, ID Theft Home Page
http://www.ftc.gov/bcp/edu/microsites/idtheft/

FBI New E-Scams and Warnings
http://www.fbi.gov/scams-safety/e-scams/e-scams

FDIC Consumer News
http://www.fdic.gov/consumers/consumer/news

 

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24 - Hour Customer Service
Oahu: (808) 844-4444
Toll Free: (888) 844-4444

FHB Online/Bill Pay/Mobile Banking
Oahu: 643-4343
Toll Free: (888) 643-4343

For Hearing Impaired Callers
TTY/TDD
Oahu: 848-5491
Toll Free: (800) 228-6181