How can I request a copy of my lien release?

Submitted by Anonymous (not verified) on Thu, 12/17/2020 - 10:57

Your county will record the lien release (a document stating your mortgage is paid in full) after we notify and send them all applicable documents. Once we have received the recorded lien release, it’s sent to the mailing address on file. Please contact your county record’s office for a copy of the lien release.

How do I receive a payoff quote?

Submitted by Anonymous (not verified) on Thu, 12/17/2020 - 10:56

Please call 844-4178 or toll-free 1-800-362-7606 to request a payoff quote. Please have your complete loan number and the date you expect us to receive your final payment when you call.

What is a mortgage payoff statement and is there a fee?

Submitted by Anonymous (not verified) on Thu, 12/17/2020 - 10:54

A payoff statement itemizes the amount required to fully satisfy all obligations secured by the loan that is the subject of the payoff request. This written statement is prepared in response to a request by a client or an authorized 3rd party. There is no charge to have a payoff statement mailed to you or an authorized third party.

Who do I call if I have questions about my existing mortgage loan?

Submitted by Anonymous (not verified) on Thu, 12/17/2020 - 10:52

For questions regarding existing mortgage accounts, please call Mortgage Service Center at 844-4178 or toll-free at 1-800-362-7606, Monday through Friday 7:30am - 4:30pm HST.

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