The lien release will be sent to the mailing address on the loan at time of payoff. You may update your mortgage loan mailing address located under your profile settings in the mortgage portal accessed through FHB Online and the Mobile app. You may also visit a branch or call our Mortgage Customer Service at (844) 672-1594, Monday – Friday, 8am - 5pm HST.
Your county will record the lien release (a document stating your mortgage is paid in full) after we notify and send them all applicable documents. Once we have received the recorded lien release, it’s sent to the mailing address on file.
If there is an overpayment, your refund check will be sent approximately 10 business days after the final payment is received.
You can generate a payoff quote in the mortgage portal through FHB Online and Mobile app. You may also call our Mortgage Customer Service at (844) 672-1594, Monday – Friday, 8am - 5pm HST.
A payoff statement itemizes the amount required to fully satisfy all obligations secured by the loan that is the subject of the payoff request. This written statement is prepared in response to a request by a client or an authorized 3rd party. There is no charge to have a payoff statement mailed to you or an authorized third party.
Find out about rates and more online at FHB.com or by calling Home by Phone at 808-643-4663.
Please contact our Mortgage Customer Service at (844) 672-1594, Monday – Friday, 8am - 5pm HST if you are unable to make your mortgage payment.
For questions regarding existing mortgage accounts, please call our Mortgage Customer Service at (844) 672-1594, Monday – Friday, 8am - 5pm HST.
We’re here to help make the process of applying for a mortgage as simple for you as possible.
Choosing the right mortgage depends on your budget and situation. You would also have to understand the various features of your options. For a free analysis and recommendation of the best mortgage loan program for you, please call us at 808-643-HOME (4663) or take a look at our Mortgage Selector Tool.
