Lending FAQs

General Questions

    There are several options to make a payment to your auto loan:

    • Enroll for FHB Online & Mobile Banking and use Make an FHB Payment option from a First Hawaiian Bank account, or use External Transfers to make a payment from an external bank account.
    • Visit any First Hawaiian Bank branch to make your payment
    • Mail in your payment to:
      First Hawaiian Bank
      P.O. Box 29450
      Honolulu, Hi 96820-1850
    • Wire transfer funds to make your payment

    Please contact us at [[(808) 943-4525 | tel:808-943-4525]], to request a payoff quote.

      With a personal loan, you receive the whole loan when you're approved and you start paying interest immediately on the full amount. You have a fixed schedule of payments that you make until the loan is paid off.

      A line of credit is similar to a credit card in that it is a flexible borrowing solution. You can draw on this revolving line of credit, up to your credit limit, by writing a check, requesting a withdrawal in person, or use FHB online for payments or transfers to existing FHB personal deposit accounts. As you borrow funds, the available credit you can borrow from decreases. Once you repay any funds you have borrowed, your available credit is replenished and you can draw on those funds again. Except for the annual fee, no payments are due until you advance your line of credit. For more information, browse our options on loans and lines of credit.

        You can manage your debt by consolidating your various debts (loans, line of credit, credit card balances, etc.) into one loan, with a single interest rate and longer term. As a result, you will have just one payment to deal with and you may find it easier to pay off your debt more quickly. First Hawaiian Bank offers many options for consolidating debt. For more information, browse our options on Loans and Lines of Credit.

          You may apply online or by visiting any FHB branch.  

          You will need these documents and for information to apply:  valid Driver's License or other proof of ID, social security number, and income verification for requested loan amount over $5,000 (all pay stubs from most recent calendar month, W-2 or 1099 Forms from the past 2 years, or past 2 federal personal income tax returns with all schedules signed).

          Mortgage Account Information

            The lien release will be sent to the mailing address on the loan at time of payoff. If you need to change this information, you may send us a Secured Message through FHB Online using the subject, "Mortgage".

              Your county will record the lien release (a document stating your mortgage is paid in full) after we notify and send them all applicable documents. Once we have received the recorded lien release, it’s sent to the mailing address on file. Please contact your county record’s office for a copy of the lien release.

                Please call 808-844-4178 or toll-free 1-800-362-7606 to request a payoff quote. Please have your complete loan number and the date you expect us to receive your final payment when you call.

                  A payoff statement itemizes the amount required to fully satisfy all obligations secured by the loan that is the subject of the payoff request. This written statement is prepared in response to a request by a client or an authorized 3rd party. There is no charge to have a payoff statement mailed to you or an authorized third party.

                    Please contact us at 808-844-4178 or toll-free at 1-800-362-7606, Monday through Friday 7:30am -4:30pm HST if you are unable to make your mortgage payment.

                      For questions regarding existing mortgage accounts, please call Mortgage Service Center at 808-844-4178 or toll-free at 1-800-362-7606, Monday through Friday 7:30am - 4:30pm HST.

                        Choosing the right mortgage depends on your budget and situation. You would also have to understand the various features of your options. For a free analysis and recommendation of the best mortgage loan program for you, please call us at 808-643-HOME (4663) or take a look at our Mortgage Selector Tool. We also have mortgage calculators that can help you determine what is right for you.

                          The difference between a mortgage loan originator and a mortgage broker is that our mortgage loan originators are in-house and provide you with customized one-on-one service. A mortgage broker does not work for a particular bank and actually shops a list of several banks and alternative lenders to find a mortgage for his or her clients. They are not always able to provide you with other financial products. At First Hawaiian Bank, our mortgage loan originators provide information about our home financing options and will help guide you through the entire purchase process. Our mortgage specialists can also give you access to other banking experts who can help meet your other financial needs.

                          Mortgage Payments

                            Yes, multiple advance payments can be scheduled. However, when making advance payments, you must specify whether those additional payments should be applied to future monthly payments or to the principal.

                              There are certain situations where this option is not available. For further information, please call Mortgage Loan Servicing at 808-844-4178 or toll free at 1-800-362-7606, Monday through Friday 7:30am -4:30pm HST for details.

                                A payment to your mortgage loan via a credit card or credit card "convenience checks" is not allowed at this time. Please contact us at 808-844-4178 or toll-free at 1-800-362-7606, Monday through Friday 7:30am -4:30pm HST if you wish to discuss other payment options.

                                  You may use any checking or savings account with U.S. funds to which you are an account holder and have the authority to use.

                                    As long as your current month's mortgage payment has been posted to your loan and you have no outstanding fees, you will be able to make additional principal only payments. The most convenient option is to make your payment via the FHB Online & Mobile Banking option to Make an FHB Payment.

                                    Payments will be applied the following business day. The date you submit the transfer will be your payment date as long as the transfer is completed prior to the transfer cutoff time. Any transfers processed after the transfer cutoff time will reflect the following business day as your payment date.

                                    If making a payment at a branch, please let the banker know so they can process the payment accordingly.

                                    Consumer Home Equity Loan

                                      Use it for home improvements, tuition payments, bill consolidation, buy a new car, or go on vacation. It's easy and convenient to pay for almost anything.

                                      Consumer Home Equity Loans cannot be used to purchase the subject property.

                                        While the Consumer Home Equity Loan and Home Equity Line of Credit (HELOC) are both secured by your real property, they have some differences. The Consumer Home Equity Loan is an installment loan with a fixed loan amount, interest rate and term, resulting in a fixed monthly payment. A HELOC is a line of credit that can be drawn on at any time during the Draw Period, up to your credit limit. In contract to the Consumer Home Equity Loan, the HELOC has a variable rate, meaning your monthly payments may vary. Under a HELOC, you also have the option to convert variable-rate balances to fixed-rate balances.

                                        Business Loans

                                          Yes. You may pay online with FHB Online & Mobile Banking or set up Automatic Payment from your First Hawaiian Bank Business Checking account.

                                            Payments may be dropped off at any First Hawaiian Bank branch or mailed to the following address:

                                            First Hawaiian Bank
                                            P.O. Box 29450
                                            Honolulu, Hawaii 96820-1850

                                            Business Lines of Credit

                                              Yes. You may pay online with FHB Online & Mobile Banking or set up Automatic Payment from your First Hawaiian Bank Business Checking account.

                                                You may pay your balance in full with no prepayment penalties or pay the minimum payment listed on your monthly statement.

                                                  Payments may be dropped off at any First Hawaiian Bank branch or mailed to the following address:

                                                  First Hawaiian Bank
                                                  P.O. Box 29450
                                                  Honolulu, Hawaii 96820-1850

                                                    To request a line increase, visit any First Hawaiian Bank branch.

                                                      Use checks to access the line of credit, without having to apply every time you need additional funds.

                                                        To report any lost checks, please contact your First Hawaiian Bank branch of account. Replacement checks will be mailed to you.

                                                          The Business Line of Credit is a revolving line of credit with a 3-year term, meaning it can be used for up to 3 years. Once the line reaches its maturity, any unpaid balances or fees become due.

                                                          The Business Line of Credit and associated terms are subject to credit approval and may vary depending on your financial situation. 

                                                            This line of credit can be used for any business use. You can use it for short-term working capital, seasonal purchases, inventory, payroll, and other cash flow needs.

                                                            The Business Line of Credit cannot be used for personal, family or household purposes (or agricultural purposes for Guam residents), to finance the purchase or trading of securities, or to repay any debts incurred in the purchase or trading of securities, or to acquire, refinance, improve or maintain a 1-to-4 family residence.

                                                            Home Equity Line of Credit

                                                              It is a line of credit secured by your home or other improved property you own. Depending on the equity in the property, and other factors, your credit line can range from $20,000 to $1,500,000.

                                                              A Home Equity Line of Credit has a Draw Period and a Repayment Period. During the draw period you can draw on your line of credit by writing a check or advancing the funds through FHB Online. Besides an annual fee, there are no monthly payments until you draw on your line and you can even make interest-only payments during the Draw Period. As you pay down the balance on your line of credit, it becomes available to use again.

                                                              During the Repayment Period, you can no longer draw on your line of credit and must repay any outstanding balances. Outstanding balances can be converted to fully-amortized, fixed-rate locks during both the Draw Period and Repayment Period.

                                                              There is a $100 annual fee assessed one year after the Draw Period begins and $100 each year thereafter. The annual fee is waived if you have a Priority Banking Platinum Checking Account. The annual fee will not be charged during the Repayment Period.

                                                                First Hawaiian Bank offers a home equity line of credit on many types of property, including:

                                                                • Fee simple or leasehold properties
                                                                • Owner-occupied homes (primary residence)
                                                                • Non-owner-occupied (rental or investment) homes
                                                                • Second/vacation homes
                                                                • Single family residences
                                                                • Leaseholds (owner-occupied only)
                                                                • Duplex, triplex, fourplex

                                                                You must have property insurance on the property you use for collateral. Only available for properties located in Hawaii and Guam.

                                                                  Once you’ve opened your Home Equity Line of Credit, you’ll receive checks that look and work much like any regular personal checks. To draw on your line of credit, just write a check for the amount you need. You can also draw on your line using FHB Online. Even if you don’t need the funds now, it’s nice to know your Home Equity Line of Credit will be there when you need it.

                                                                    Use it for home improvements, tuition payments, bill consolidation, buy a new car, or go on vacation. It's easy and convenient to pay for almost anything.

                                                                    Have more questions?

                                                                    Or call customer service at (808) 844-4444.