FAQ - Collection Services

Q: What benefits does your Collection Services offer?
A:
  • Concentration Account
    • At the close of each banking day, excess funds in your operating accounts are consolidated automatically into a single master account. Subsidiary accounts are left with zero balances. This allows you to save time in determining your daily cash position.
  • Deposit Identification
  • Provides a single depository account but allows deposits to be identified by store, department, or purpose, as determined by you. The same identifying number (location ID) also earmarks returned checks and change fund orders, allowing you to allocate debits to the proper origin. Our Account Reconciliation Package provides totals by location and statement cycle.
  • With this service, you provide us with an electronic file to debit your customers' accounts and credit your own on a specified settlement date. You may use the same file to update your receivable system. This is a very efficient and low-cost service (subject to credit approval).
  • Gives you prompt notification of incoming electronic deposits to your accounts for federal contracts, plus other payments with addenda information.
  • The bank handles all incoming payments mailed by your customers, processes them, deposits the checks in your account, and forwards the input to you. This reduces float time on payments and minimizes clerical work. In the case of an Automated Lockbox, the bank also transmits the processed item file, which allows you to electronically update your receivables.
  • Allows you to move large amounts from accounts at another bank to your account at First Hawaiian Bank for immediate credit.
  • Pre-Authorized Payment Service
  • QuickPay
  • Remittance Processing (Lockbox)
 

Call Us

24 - Hour Customer Service
Oahu: (808) 844-4444
Toll Free: (888) 844-4444

FHB Online/Bill Pay/Mobile Banking
Oahu: 643-4343
Toll Free: (888) 643-4343
Mon-Fri 8:00 A.M. to 9:00 P.M.

For Hearing Impaired Callers
TTY/TDD
Oahu: 848-5491
Toll Free: (800) 228-6181

Write Us

First Hawaiian Bank
PO Box 3200
Honolulu, HI 96847