First Hawaiian Bank

FAQ - Check Guarantee

Q: Why would I want to use ExpressCheck?
A:

ExpressCheck provides advantages to both you and your customers: 

Merchant Benefit Customer Benefit
No Returned Checks: SPS Guarantees (up to a pre-determined limit) all electronic checks Increased Security: No paper check to lose, misplace, or copy.
No More Paper Checks: No more depositing or storage costs! Informative: Customer’s statements will show your merchant name, date, and amount of transaction
Improved Cash Flow: Fund from ExpressChecks will be deposited into your account within two business days.  
No Return Item Fees  

Q: What is ExpressCheck - Check Guarantee Service?
A:

When a customer writes a check at your business, ExpressCheck will print an authorization slip for the customer to sign, authorizing you to convert the customer's paper check into an electronic check. This allows you to submit an electronic entry to the customer's bank account instead of depositing the paper check. The cashier will return the paper check to the customer, along with a signed copy of the customer's authorization slip.

Call Us

Administrative Offices
(808) 525-7000

Customer Service
Oahu: 844-4444
Toll Free: (888) 844-4444

TTY/TDD
Oahu: 848-5491
Toll Free: (800) 228-6181

FHB Online/Bill Pay/Mobile Banking
Oahu: 643-4343
Toll Free: (888) 643-4343

Write Us

First Hawaiian Bank
PO Box 3200
Honolulu, HI 96847