Mobile Deposit

Q: What is Mobile Deposit?

Mobile Deposit allows you to make deposits to your eligible FHB checking account using the FHB Mobile Banking App for iPhone, iPad, and Android devices. Simply submit photos of the front and back of your endorsed checks and your deposit will be securely and conveniently deposited to your account-- no trip to a branch required.

Q: Are there fees for using Mobile Deposit?

There are no fees to use Mobile Deposit. However, there may be charges associated with data usage on your phone. Check with your wireless phone carrier for more information.

Q: Who is eligible to use Mobile Deposit?

Mobile Deposit is available for eligible checking accounts.

Q: Which mobile devices are supported for Mobile Deposit?

Mobile Deposit is available for iPhone, iPad, and Android devices with a rear facing camera and autofocus through the downloadable application. You will need to provide the app with access to your camera. The downloadable application is available in the Apple App Store (iPhone/iPad) or the Google Play Store (Android phones/tablets). If you are unsure if your device supports mobile deposit, please call customer service at 643-4343 or 1-888-643-4343 (from Guam, CNMI and the Continental US) for assistance.

Q: How do I make a mobile deposit?

In order to use Mobile Deposit, you will need to log into the FHB Mobile Banking application on your iPhone, iPad or Android phone/tablet and do the following:

  • In navigation menu, select the “Deposit” icon in the app.
  • Enter the amount and select the account to deposit to.
  • Snap a picture of your check (front and back), don't forget to endorse the back and write "For Mobile Deposit".
Q: Are my transactions secure?

Yes, the Mobile Banking service (which includes Mobile Deposit) utilizes best practices from FHB Online, such as HTTPS, 128-bit SSL encryption, strong passwords and multi-factor authentication. In addition, no account or check data is stored on your phone.

Q: What types of checks can I deposit?

Please refer to our FHB Mobile Banking Terms and Conditions to learn more about eligible and ineligible checks for Mobile Deposit.

Q: What is the cut-off time to submit deposits?

The cut-off time for submitting checks is 5:00 p.m. Hawaii Standard Time each Business Day. Checks submitted after 5:00 p.m. Hawaii Standard Time or on weekends or holidays will be processed as if they were submitted on the next Business Day. A Business Day is every calendar day except for Saturdays, Sundays and bank holidays.

Q: Is there a limit on the number and total dollar amount of checks that I can deposit via Mobile Deposit?

You can deposit up to $10,000 on any single Business Day into a checking account. Deposits made on Saturdays, Sundays and bank holidays (HST) are considered part of the next Business Day.

(The daily limit has been increased from $5,000 to $10,000 during the COVID-19 pandemic and may be readjusted in the future.)

Q: When will my mobile deposit be available?

Funds are generally available the first business day after receipt but, in some circumstances, may be held pursuant to our check hold policy. To view the status of your mobile deposit open the FHB Mobile app, click on “Deposits” and then “View Deposit History”. The app will display if the mobile deposit is pending, accepted or failed.

Q: How will I know if there's a problem with my mobile deposit after I submit it?

If we are not able to process your deposit or need to make a correction, we’ll send an email notice to the email address we have on our files.  You can also view the status of your deposit in the Mobile Deposit section of the app. However, the status information provided by the app is for your convenience only and is subject to change.

Q: What should I do with my paper check?

After depositing your check using Mobile Deposit, securely store your check until you have confirmed your funds have been deposited. This allows sufficient time in case the original check is required for any reason. If we send you a notice that your deposit could not be processed, you may visit any of our branches for further information about how you might be able to deposit the check.

Q: Do I need to endorse checks deposited through Mobile Deposit?

Yes, we require proper endorsements on the back of the check.  You must also write “For Mobile Deposit”  in the endorsement section.

Q: How will I recognize my deposit on my account statement?

Upon successful posting to your account, your deposit will be reflected as “DEPOSIT - MOBILE” on your account statement and in FHB Online.

Call Us

Customer Service Center
Oahu: (808) 844-4444
Toll Free: (888) 844-4444

FHB Online/Bill Pay/Mobile Banking
Oahu: 643-4343
Toll Free: (888) 643-4343
Mon-Fri 8:00 A.M. to 9:00 P.M.

For Hearing Impaired Callers
Oahu: 848-5491
Toll Free: (800) 228-6181

Write Us

First Hawaiian Bank
PO Box 3200
Honolulu, HI 96847