Digital Banking FAQs
Login & Troubleshooting
FHB Online uses several methods to protect your accounts. Techniques we use include stringent password requirements, Out-of-band Authentication, and Security Questions.
Passwords – Passwords must be a minimum of 9 characters and a maximum of 32 characters. We require at least one upper-case and lower-case letter and one number. Certain special characters are allowed but not required.
Out-of-band Authentication – Out-of-band Authentication (OBA) is used if we detect unusual login (e.g., and unknown computer or location) or transaction activity (e.g., an unusually high value transaction). If we detect unusual activity, we will send you a one-time verification code via call or text (based on your selection during enrollment), which you will need to enter on the site. You can modify your delivery preference under the “Settings” link in FHB Online.
Security Questions – During enrollment you are required to select and answer 5 security questions. These security questions are used for mobile device verification and as a backup to OBA for FHB Online. Please choose questions that are unlikely to change over time.
To access your accounts and pay bills through FHB Online, you must use a browser that supports 128-bit encryption security. Additionally, certain features of FHB Online are best experienced with the latest versions of Google Chrome, Microsoft Edge, FireFox or Safari.
Once logged into FHB Online, go to “Settings” then click on "Security & Alerts". You will then see the option to update your Identity Verification Phones or your Security Questions. You are able add multiple phone numbers that can be used to verify your identity when logging in.
Yes. You can access FHB Online from any computer. The first time you sign into FHB Online from a new computer, you may be asked to verify your identity via Out-of-Band Authentication. Remember to always logout when you are done using the service and never to share your username, password or answers to your security questions with anyone.
We recommend you download the FHB Mobile app before your departure. Once you login to the mobile app it will verify your identity using Security Questions. If you are traveling and login FHB Online via a mobile or web browser, you will be required to verify your identity by providing the one-time passcode that is sent to the phone number that you have on file, which may not always be accessible while traveling.
No. Online check images are provided as an additional service to assist you with your banking needs. This will not change the way you currently receive your statements.
Log in to FHB Online Banking and select an account, then click the “Online Statements” link. Click the ‘Preferences’ link at the top of the eStatements homepage, then select the appropriate delivery preference for each of your account(s). Please note a $5 monthly fee will be assessed if you choose to receive both paper and electronic statements for an account.
Yes. Each time a new statement is available, you will be sent an email notification to the email address in your Online Banking profile. Should your email address change, please update your information within the "Settings" section of FHB Online. Once updated, click on any eligible account then click "Online Statements" and "Continue" to ensure your email address is updated for your eStatements delivery preferences. If we are unable to successfully deliver your eStatement notification to you, we will send you a letter to let you know that your eStatement is available online and ask you to update your email address. Please note your eStatements will continue to be delivered to you online until you change your account Statement Delivery Preference.
Up to 12 months of statements will be available online. Paper copies of older statements can be requested by sending us a message through the Messages function with the subject “Statement Copy Request”.
Statements are generally available for viewing 48 hours after the statement cut-off date (please allow additional time for weekends and holidays). If it's within 48 hours from the statement cut-off date, please contact customer service at 888-844-4444 for assistance. Or, if you have a combined statement, like with the paper statement, all combined account information will show up on a single statement listed under the primary account number (not under each individual account number).
Please note that for credit cards, you may not have a statement if your balance is zero and there were no transactions during the billing period.
Small Business Entitlements
Yes. Please login to FHB Online and click on the "Messages" link in the top right corner. Send a Secured Message requesting that the service be disabled for your online banking account. Once this request has been processed, you will receive a confirmation that the Entitlements service, including any sub-user access, has been disabled. Any sub-users will be disabled and will no longer have access to your online banking account.
No. Only primary users are able to use this service. For more information about what sub-users have access to please visit entitlements.
No. We recommend that primary users review their list of active sub-users throughout the year to ensure the information is up to date.
Login to FHB Online and click on “Settings” in the top right corner. Then go to Users, find the sub-user you would like to modify and click the “Delete” option.
Login to FHB Online and click on “Settings” in the top right corner. Then go to Users, find the sub-user you would like to modify and click the “Edit” option.
Yes, if the sub-user isn’t able to complete the enrollment process within 90 minutes you are able to resend the email. Login to FHB Online and click on “Settings” in the top right corner. Then go to Users, find the sub-user and click the “Resend Email” option.
Quicken[[®]] & QuickBooks[[®]]
Yes. You can export your transaction information directly from FHB Online into Quicken or QuickBooks. See below for instructions.
For Quicken users:
Click on the "Download" link under the Accounts tab and select an account, from/to dates, and "Intuit Quicken (.QFX)" from the drop-down box.
For users of Quickbooks 2005 or later:
Click on the "Download" link under the Accounts tab and select an account, from/to dates, and "QuickBooks (.QBO)" from the drop-down box.
Balance and transaction information downloaded through Quicken and QuickBooks is current as of the previous business day. Current balance and transaction information are available on FHB Online.
Have more questions?
Or contact us at (808) 643-4343 or toll-free at (888) 643-4343.