Digital Banking FAQs
Once logged in to FHB Online, click on "Statements" then select "View Statements". Select the account and the month of the statement you would like to view, then click the "View and print document" button. We also recommend that you disable any pop-up blocking software enabled on your web browser.
No. Online check images are provided as an additional service to assist you with your banking needs. This will not change the way you currently receive your statements.
Yes. Each time a new statement is available, you will be sent an email notification to the email address in your Online Banking profile. Should your email address change, please update your information by going to "Settings" then "Profile".
Up to 7 years of statements will be available online. Paper copies of older statements can be requested by sending us a secure message with the subject “Statement Copy Request”.
Statements are generally available for viewing 48 hours after the statement cut-off date (please allow additional time for weekends and holidays). If it's within 48 hours from the statement cut-off date, please contact customer service at 888-844-4444 for assistance. Or, if you have a combined statement, like with the paper statement, all combined account information will show up on a single statement listed under the primary account number (not under each individual account number).
Please note that for credit cards, you may not have a statement if your balance is zero and there were no transactions during the billing period.
FHB Online uses several methods to protect your accounts. Techniques we use include stringent password requirements, and two-step authentication.
Passwords – Passwords must be a minimum of 9 characters and a maximum of 32 characters. We require at least one upper-case and lower-case letter and one number. Certain special characters are allowed but not required.
Secure Access Code (SAC) is a method we use to verify your identity once you have provided your login credentials. Our system will ask to send a Secure Access Code to your phone number or email address on your profile and you will need to enter this code in order to proceed.
To access your accounts and pay bills through FHB Online, you must use a browser that supports 128-bit encryption security. Additionally, certain features of FHB Online are best experienced with the latest versions of Google Chrome, Microsoft Edge, FireFox or Safari.
Once logged into FHB Online, go to “Settings” then click on "Security Preferences" and "Secure Delivery". You are able to add multiple phone numbers and email addresses that can be used to verify your identity when logging in.
Yes. You can access FHB Online from any computer. Remember to always logout when you are done using the service and never to share your username or password with anyone.
Login to FHB Online and click on "Settings" then "Manage Users". Click the pencil icon next to the user's name then click the "Delete" button. Once a user has been deleted, it cannot be undone. For detailed information on how to manage user access view our Entitlements User Guide.
Yes. You can export your transaction information directly from FHB Online into Quicken or QuickBooks. See below for instructions.
Click on an account, then on the Transactions tab click the "Export" icon. A dropdown menu will appear with the option to download your transactions to a Quicken (qfx) or QuickBooks (qbo) file.
Balance and transaction information downloaded through Quicken and QuickBooks is current as of the previous business day. Current balance and transaction information are available on FHB Online.
Have more questions?
Or contact us at (808) 643-4343 or toll-free at (888) 643-4343.