First Hawaiian Bank

Text Banking

Q: What is Text Banking? What can I do through Text Banking?
A:

Text Banking allows you to get account information by sending commands via text messages. With text banking, you can perform the following functions:

  • Request/view account balances
  • Request/view recent account activity
Q: What number do I use to text banking commands?
A:

Banking requests should be sent via text message to the following number (shortcode): 69403

Q: Can I use Text Banking along with Mobile Web/Mobile Application?
A:

Yes, you can use both options from the same mobile device. You will need to activate the option on your mobile device by logging into your FHB Online account using a desktop PC, clicking on the Mobile tab, logging into the mobile banking center, and following the on-screen instructions to enable the appropriate option.

Q: Is Text Banking supported on my phone?
A:

Text Banking will work on any text message (SMS) capable phone from one of the supported carriers: Alltel, AT&T, Sprint (including Nextel & Hawaiian Telcom), T-Mobile, Mobi PCS, Verizon, US Cellular, and Virgin Mobile.

Q: Will I receive unsolicited text messages from the Mobile Banking system?
A:

No. You will only receive messages when you specifically request them with one of the Text Banking commands.

Q: What commands are available for Text Banking?
A:

The following commands are available. You can also text ā€œCā€ to get a full listing of available commands:

FUNCTION COMMAND DESCRIPTION
Balance B or BAL Summary of balances for all available accounts
History H or HIST Summary of recent transactions per account, in descending order by date (i.e., most recent transactions first)
Command C or CMD List of available Text Banking commands
Help HE or HELP Help content for Text Banking
Stop S or STOP Cancels Text Banking

Call Us

Administrative Offices
(808) 525-7000

Customer Service
Oahu: 844-4444
Toll Free: (888) 844-4444

TTY/TDD
Oahu: 848-5491
Toll Free: (800) 228-6181

FHB Online/Bill Pay/Mobile Banking
Oahu: 643-4343
Toll Free: (888) 643-4343

Write Us

First Hawaiian Bank
PO Box 3200
Honolulu, HI 96847