Security Info

Login & Setup | Account Details | Security Info | Troubleshooting

Q: Is Voice Banking secure?
A:

Securing our customer’s information is always the top priority. We have established multiple layers of security to ensure our customer data is protected across all channels. We provide the highest level of security whether a customer chooses to bank with us in a branch, over the phone, at an ATM, online, using a mobile device or via voice banking. We also provide security awareness tips on our website to share with customers ways they can continue to protect their personal information.

We do not share your FHB Online username or password with Amazon. Instead, a 6-digit security code is used for voice banking and is required every time the First Hawaiian Bank skill is opened. We recommended that you check your surroundings before opening the First Hawaiian Bank skill and saying your 6-digit security code, to ensure your information remains confidential.

Q: What is a Security Code?
A:

The security code is a 6-digit code (numbers only) that you create when enabling the First Hawaiian Bank skill. As an added layer of security, you will be required to provide your security code every time the First Hawaiian Bank skill is opened to confirm your identity. The security code is only used for the First Hawaiian Bank skill and is separate from your bank PIN.

Q: How can I change my Security Code?
A:

You can change your Security Code by opening the First Hawaiian Bank skill and saying “Alexa, change my security code to - - - - - -.”

Q: I stated an incorrect Security Code and got locked out, how long do I have to wait until I can log in again?
A:

After three failed attempts, you will be locked out of the skill. You can reset your security code by going to the Alexa skill store, disable and then enable the First Hawaiian Bank skill again.

Q: What should I do if my Security Code isn't working?
A:

You can disable and then re-enable your First Hawaiian Bank skill in the Alexa app and create a new Security Code.

Q: Can someone else access my information?
A:

Anyone within earshot will be able to hear what Alexa says and anyone with access to your Amazon Alexa device will be able to ask it questions. It is recommended that you check your surroundings before opening the First Hawaiian Bank skill and saying your 6-digit security code to ensure your information remains confidential. The First Hawaiian Bank Skill does not currently support voice recognition.

Q: Will my FHB Online Username and Password be shared with Amazon?
A:

No. Your FHB Online username and password are not shared with Amazon or stored on the device.

Q: Will my account information be stored on the device?
A:

No. Account information is not stored on Alexa enabled devices or shared with Amazon.

 

Call Us

Administrative Offices
(808) 525-7000

Customer Service
Oahu: 844-4444
Toll Free: 1-888-844-4444

TTY/TDD
Oahu: 848-5491
Toll Free: 1-800-228-6181

FHB Online/Bill Pay/Mobile Banking
Oahu: 643-4343
Toll Free: 1-888-643-4343

Write Us

First Hawaiian Bank
PO Box 3200
Honolulu, HI 96847