Digital Banking FAQs

General

    How do I set up Touch ID/Face ID on my iPhone?

    To enable fingerprint or facial login, please follow this guide in our Support section.

    The FHB Mobile app offers facial or fingerprint authentication on supported iPhone®, iPad® and AndroidTM devices. All registered fingerprints and face IDs on the mobile device will be able to login.

      Which mobile devices are supported for the FHB Mobile app?

      The FHB Mobile app is available for many smartphones and tablets including iPhone, iPad, and Android devices. For mobile deposit, auto-focus must be supported on your device. Please see below for a list of the operating systems that are supported for the FHB Mobile app.

      • Android running Marshmallow (6.0) and newer
      • iOS devices running iOS 13 or newer
      • iPadOS devices running 13.1 or newer

      If you confirmed you are using a supported operating system and continue to experience issues with the mobile app please contact customer service at (808) 643-4343 or toll-free at (888) 643-4343.

      Mobile Deposit

        How do I check the status of a mobile deposit?

        You may view the status of your mobile deposit and images of mobile deposited checks for up to 30 days by clicking on “View activity” tab after clicking the "Deposits" button in the mobile app. Pending deposits will appear grayed out at the top of the screen. Successfully submitted deposits will say “Accepted” and the deposit will appear in your once fully processed. If a mobile deposit is placed on hold or rejected for any reason, you will be notified via email.

        Mobile deposits may also be viewed by logging into FHB Online Banking using a browser. After logging in, click on "Transfers & Deposits", then "Transfer & Deposit Activity", and finally "Mobile Deposits."

          What should I do with my paper check?

          After depositing your check using Mobile Deposit, securely store your check until you have confirmed your funds have been deposited. This allows sufficient time in case the original check is required for any reason. If we send you a notice that your deposit could not be processed, you may visit any of our branches for further information about how you might be able to deposit the check.

            How will I know if there's a problem with my mobile deposit after I submit it?

            If we are not able to process your deposit or need to make a correction, we’ll send an email notice to the email address we have on our files. You may view the status of your mobile deposit and images of mobile deposited checks for up to 30 days by clicking on “View activity” tab after clicking the "Deposits" button in the mobile app. However, the status information provided by the app is for your convenience only and is subject to change.

              When will my mobile deposit be available?

              Funds are generally available the first business day after receipt but, in some circumstances, may be held pursuant to our check hold policy. You may view the status of your mobile deposit and images of mobile deposited checks for up to 30 days by clicking on “View activity” tab after clicking the "Deposits" button in the mobile app. However, the status information provided by the app is for your convenience only and is subject to change.

                What is the cut-off time to submit deposits?

                The cut-off time for submitting checks is 5:00 p.m. Hawaii Standard Time each Business Day. Checks submitted after 5:00 p.m. Hawaii Standard Time or on weekends or holidays will be processed as if they were submitted on the next Business Day. A Business Day is every calendar day except for Saturdays, Sundays and bank holidays.

                Have more questions?

                Find a Branch
                Get Mobile Support

                Or contact us at (808) 643-4343 or toll-free at (888) 643-4343.

                Disclosures

                1. Transactions typically occur in minutes when the recipient's email address or U.S. mobile number is already enrolled with Zelle®.
                2. Must have a U.S. bank account and mobile phone number to use Zelle®. Personal customers enrolling for Zelle® must be 18 years or older. Business customers must be enrolled in FHB Online Business Banking to use Zelle®. FHB Online Business Banking is free for Business Priority Banking customers, a fee is assessed for all other business customers. See FHB Online Terms and Conditions for details.
                3. In order to send payment requests or split payment requests to a U.S. mobile number, the mobile number must already be enrolled with Zelle®.
                4. To send or receive money with a small business, both parties must be enrolled with Zelle® directly through their financial institution’s online or mobile banking experience.
                5. These customers have enrolled for and use Zelle® directly through the Zelle® app, rather than using Zelle® through their financial institution’s mobile app. This situation occurs when the customer’s financial institution does not offer Zelle®.

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                Data charges may apply. Check with your mobile phone carrier for details.