Digital Banking FAQs

General

    To enable fingerprint or facial login, open the FHB Mobile app and enter your username and password. Then check the “Remember Me” and the appropriate “Fingerprint/Face ID” checkbox, then log in. You will be prompted to confirm that you do want to allow this. You will also need to have this feature enabled on your phone prior to enabling it in the app.

    The FHB Mobile app offers facial or fingerprint authentication on supported iPhone®, iPad® and AndroidTM devices. All registered fingerprints and face IDs on the mobile device will be able to login.

      Please ensure you have the most current version of the mobile app to take advantage of the latest security and feature enhancements available. The FHB Mobile app will let you know if there is a more current app version available for download.

      If you continue to have difficulty, please view the list of supported devices and operating system requirements. If you confirmed you are using a supported device and operating system and continue to experience issues with the mobile app please contact customer service at (808) 643-4343 or toll-free at (888) 643-4343.

        The FHB Mobile app is available for many smartphones and tablets including iPhone, iPad, and Android devices. For mobile deposit, auto-focus must be supported on your device. Please see below for a list of the operating systems that are supported for the FHB Mobile app.

        • Android devices such as an S9 or newer running Lollipop (5.0) and newer (due to 64 bit standards and Android API 21)
        • iOS devices running iOS 11 or newer
        • iPadOS devices running 13.1 or newer

        If you confirmed you are using a supported operating system and continue to experience issues with the mobile app please contact customer service at (808) 643-4343 or toll-free at (888) 643-4343.

        Mobile Deposit

          You can view the status of your mobile deposit and images of mobile deposited checks for up to 30 days by clicking on “Deposit” in the mobile app. Pending deposits will appear grayed out at the top of the screen. Successfully submitted deposits will say “Accepted” and the deposit will appear in your once fully processed. If a mobile deposit is placed on hold or rejected for any reason, you will be notified via email.

            Upon successful posting to your account, your deposit will be reflected as “DEPOSIT - MOBILE” on your account statement and in FHB Online.

              After depositing your check using Mobile Deposit, securely store your check until you have confirmed your funds have been deposited. This allows sufficient time in case the original check is required for any reason. If we send you a notice that your deposit could not be processed, you may visit any of our branches for further information about how you might be able to deposit the check.

                If we are not able to process your deposit or need to make a correction, we’ll send an email notice to the email address we have on our files. You can also view the status of your deposit in the Mobile Deposit section of the app. However, the status information provided by the app is for your convenience only and is subject to change.

                  Funds are generally available the first business day after receipt but, in some circumstances, may be held pursuant to our check hold policy. To view the status of your mobile deposit open the FHB Mobile app, click on “Deposits” and then “View Deposit History”. The app will display if the mobile deposit is pending, accepted or failed.

                    The cut-off time for submitting checks is 5:00 p.m. Hawaii Standard Time each Business Day. Checks submitted after 5:00 p.m. Hawaii Standard Time or on weekends or holidays will be processed as if they were submitted on the next Business Day. A Business Day is every calendar day except for Saturdays, Sundays and bank holidays.

                    Have more questions?

                    Or contact us at (808) 643-4343 or toll-free at (888) 643-4343.