Troubleshooting

Login & Setup | Account Details | Security Info | Troubleshooting

Q: Why can't I access the First Hawaiian Bank skill?
A:

If you get an error during your initial enrollment, please verify your FHB Online username and password and try again. If it is during a scheduled system maintenance window (typically Saturday 10pm HST – Sunday 12:30am HST), please try again later. If you receive the below message outside this window, and you have correctly entered your FHB Online username and password, please contact Customer Service at 643-4343 (or 1-888-643-4343 from the continental U.S., Guam and CNMI).

"The system is temporarily unavailable. We apologize for the inconvenience. Please try again at a later time. If you continue to experience difficulties, please contact Customer Support for further assistance."

Q: My Amazon Alexa device is not working. What can I do?
A:

For any Amazon device questions, please contact Amazon customer service.

 

Call Us

Administrative Offices
(808) 525-7000

Customer Service
Oahu: 844-4444
Toll Free: 1-888-844-4444

TTY/TDD
Oahu: 848-5491
Toll Free: 1-800-228-6181

FHB Online/Bill Pay/Mobile Banking
Oahu: 643-4343
Toll Free: 1-888-643-4343

Write Us

First Hawaiian Bank
PO Box 3200
Honolulu, HI 96847