Digital Banking FAQs

Login & Setup

    To disable, go to the First Hawaiian Bank skill page in your Alexa app and click “Disable”. Note that this does not affect your direct FHB Online access.

      No, as long as the First Hawaiian Bank skill was already enabled and linked to your FHB Online account. If you have not enabled the skill yet, and you were given a temporary FHB Online password, you must login to online or mobile banking to change your password first. Then go in to the Alexa app to enable the First Hawaiian Bank skill.

        You can use the Amazon Household feature to connect multiple Amazon profiles to an Alexa enabled device. If you use the Amazon Household feature, you can switch between Amazon profiles by saying “Alexa, switch profiles." To check the Amazon profile you're currently using, you can say, “Alexa, which profile is this?" Confirm that your Alexa device is on the correct Amazon profile before opening the First Hawaiian Bank skill.

          No. You can only link one FHB Online login to a single Amazon profile. However, you can have multiple Amazon profiles linked to an Alexa enabled device.

          Account/Transaction Details

            No, at this time account nicknaming is not available in voice banking.

              For deposit accounts, the skill will read back the available balance. For loan and credit card accounts, the skill will read back the outstanding balance.

                For each account, Alexa will provide the 5 most recent transactions for the current month, and you can say “continue” to hear up to 25 additional transactions for the month. Alexa will also provide the same information for the previous month when asked. For more activity or activity details, log into FHB Online or Mobile Banking.

                Security Info

                  Anyone within earshot will be able to hear what Alexa says and anyone with access to your Amazon Alexa device will be able to ask it questions. It is recommended that you check your surroundings before opening the First Hawaiian Bank skill and saying your 6-digit security code to ensure your information remains confidential. The First Hawaiian Bank Skill does not currently support voice recognition.

                    You can disable and then re-enable your First Hawaiian Bank skill in the Alexa app and create a new Security Code.

                      You can change your Security Code by opening the First Hawaiian Bank skill and saying “Alexa, change my security code to - - - - - -.”

                        The security code is a 6-digit code (numbers only) that you create when enabling the First Hawaiian Bank skill. As an added layer of security, you will be required to provide your security code every time the First Hawaiian Bank skill is opened to confirm your identity. The security code is only used for the First Hawaiian Bank skill and is separate from your bank PIN.

                          Securing our customer’s information is always the top priority. We have established multiple layers of security to ensure our customer data is protected across all channels. We provide the highest level of security whether a customer chooses to bank with us in a branch, over the phone, at an ATM, online, using a mobile device or via voice banking.

                          We also provide security awareness tips on our website to share with customers ways they can continue to protect their personal information.We do not share your FHB Online username or password with Amazon. Instead, a 6-digit security code is used for voice banking and is required every time the First Hawaiian Bank skill is opened. We recommended that you check your surroundings before opening the First Hawaiian Bank skill and saying your 6-digit security code, to ensure your information remains confidential.

                          Troubleshooting

                            If you get an error during your initial enrollment, please verify your FHB Online username and password and try again. If it is during a scheduled system maintenance window (typically Saturday 10pm HST – Sunday 12:30am HST), please try again later. If you receive the below message outside this window, and you have correctly entered your FHB Online username and password, please contact Customer Service at 643-4343 (or 1-888-643-4343 from the continental U.S., Guam and CNMI).

                             

                            "The system is temporarily unavailable. We apologize for the inconvenience. Please try again at a later time. If you continue to experience difficulties, please contact Customer Support for further assistance."

                            Have more questions?

                            Or contact us at (808) 643-4343 or toll-free at (888) 643-4343.