First Hawaiian Bank

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Online Banking

FHB Online Features:

Monitor account balances and activity

  • Use Secure Messaging to provide a Change of Address request, along with many other types of inquiries.
  • Get banking alerts2 to your email or mobile phone
  • Receive, view and print statements electronically with eStatements
  • Monitor investments, manage your budget and track spending in your accounts, even at other financial institutions, with the Personal Finance Manager3
  • Access the Mortgage Portal to manage your mortgage account transaction history and payments
  • Added security authentication via Out-of-Band Authentication (OOBA), otherwise known as phone verification
  • Manage and connect your accounts with Quicken® or QuickBooks®1

Online Transfers & Payments:

Schedule one-time and recurring transfers & payments

  • Transfer funds4 between your FHB accounts or your accounts at other financial institutions
  • Manage and pay bills with Online Bill Pay1 and eBills
  • Use Popmoney1 to send money to family and friends with just an email address, phone number or bank account number

HELPFUL HINTS

  • Login Help – Username: Use "Forgot Your Username" to recover your username if you are having difficulty logging in. A link will be sent to your email address on file, and you will be sent a security code via text or phone call to verify your identity. Once verified, your username will be displayed. If you continue to have difficulty, please call (888) 643-4343.

  • Login Help - Password: Use “Forgot Your Password” to reset your password if you are having difficulty logging in. Too many failed login attempts will lock you out of your online banking account.

  • Login Help - Security Code:  Add multiple phone numbers that can be used to receive out-of-band authentication (phone verification) security codes when logging in to FHB Online.

  • Travel Tips: Download the FHB Mobile app5 before you go and submit a Travel Notice in FHB Online by going to Settings then Security & Alerts.

  • Change of Address: Send a Secure Message in FHB Online by clicking the envelope icon to request a change of address and include each bank account that should be updated.

“How To” Videos

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Account Details
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Message Center
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Settings
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Phone Verification
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Travel Notices
  

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Frequently Asked Questions

Online Banking FAQs: Accounts | Alerts | Bill Pay | Browsers & Security | CheckImage | Contact Info | Entitlements (Small Business) | eStatements | External Transfers | Transfers | Quicken & Quickbooks | Personal Finance Manager | Trust & Investment Accounts

  • What if I’m traveling and need to access my accounts?

    If you are traveling and attempt to access FHB Online via a Web browser, you will likely be challenged with phone verification. If you are traveling internationally or if your registered device is a landline, you may not have access to the device to obtain your one-time passcode.

    1. We recommend downloading the FHB Mobile app from your mobile device1. The mobile app will challenge you with your Security Questions. FHB Mobile offers many of the same features as FHB Online with the additional benefit of Mobile Deposit2 and convenient features such as Instant Balance and logging in using facial recognition or fingerprint ID3.

    2. If you are unable to download the app, please contact us by phone at 643-4343 (1-888-643-4343 from the Continental U.S., Guam, and CNMI).

    1 Device must meet the minimum system requirements to ensure proper functionality. Please visit our mobile banking page for details.
    2 Mobile deposit requires a rear-facing camera with autofocus.
    3 All facial IDs and fingerprints registered on the mobile device will be able to login to FHB Mobile Banking.

  • What is Out-of-Band Authentication?

    Out-of-Band Authentication (OOBA), otherwise known as phone verification, is a secondary method we use to verify your identity when we detect unusual login behavior such as a new IP address or geo-location. During enrollment, you will add a phone number to your security profile. When we detect an irregular login, our system asks to send a one-time passcode to a phone number on your security profile via voice call or SMS, which you will need to enter back into the site.

  • How do I change my out-of-band authentication delivery preferences or security questions?

    Once logged into FHB Online, you may change your Out-of-Band Authentication delivery preferences and Security Questions by going to the “Settings” link in the upper right corner of FHB Online after you have logged in.

  • What is the difference between the current balance and the available balance for my deposit accounts?

    The current balance is the total amount of funds in your account. The available balance is your current balance less any outstanding holds or debits that have not yet posted to your account.

  • What are the system requirements to use FHB Online?

    FHB Online works best with the following browser versions:

    WINDOWS
    Windows 8.1 and 10
    Internet Explorer 11
    Chrome (Current Stable Version)
    Firefox (Current Stable Version)

    Windows 7
    Internet Explorer 11
    Chrome (Current Stable Version)
    Firefox (Current Stable Version)

    MAC
    Mac OS X 10.13
    Safari 11.X - Current Stable Version
    Chrome (Current Stable Version)

    Mac OS X 10.12
    Safari 10.X - Current Stable Version
    Chrome (Current Stable Version)

    Mac OS X 10.11
    Safari 9.X - Current Stable Version
    Chrome (Current Stable Version)

  • When is Online Banking available?

    In general, Online Banking is available day or night, 7 days a week. The system may not be available between 11:00 p.m. on Saturdays and 1:00 a.m. on Sundays Hawaii Standard Time for routine maintenance. There may also be periods of unscheduled maintenance. View upcoming scheduled maintenances

View our Terms and Conditions for more information

1 Personal customers enrolling for Online Bill Pay (including Popmoney) may incur additional fees. Online Bill Pay (including Popmoney) is included with FHB Online Business Banking. See Terms and Conditions of FHB Online Services for details. New personal customers to the Bill Pay service receive a 2 month free trial. Any applicable fees will start to be assessed after the free trial period. To unenroll from the Bill Pay service, login to your FHB Online account and send a Secured Message to request Bill Pay be removed. Using Direct Connect to Quicken or Quickbooks may cause you to incur additional fees. There is no fee to connect using Web Connect or Express Web Connect. See Terms and Conditions of FHB Online Services for details and any applicable fees.

2 Standard SMS/Text Message fees may apply.

3 To view accounts from another financial institution, you must have online access set up at that institution.

4 See Terms and Conditions for additional information and limitations.

5 You must be enrolled in FHB Online and have a mobile device with Internet to use FHB Mobile Banking.

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