Watch Out For Scammers Claiming To Be From First Hawaiian Bank
Posted on Oct 01, 2024
Your phone rings and you see First Hawaiian Bank in the caller ID so you answer.
The caller says they’re from First Hawaiian Bank's customer service or fraud department and that there is a problem with your account that needs immediate attention, but you get nervous when they start asking for personal things like your full account number or online banking login credentials. What should you do?
Hang up because it’s probably a scam in which the caller is using caller ID ‘spoofing,’ where they use technology to disguise the number they are calling from and make it look like the name and number of your bank.
This scam is designed to trick you into divulging important information that could be used to drain your account or be used to steal your identity.
Here are some important things to know and do if this should happen to you:
- First Hawaiian Bank won’t contact you out of the blue unless there is a major problem, and they won’t ask for your full account number, Social Security Number, or online banking login credentials in a call to you. Don’t give them out even if the caller threatens penalties.
- If you have even a small suspicion that the call is a scam, hang up. Look for the toll-free number on the back of your bank card or look up your branch’s official phone number and call it. Tell the customer service representative who answers what happened and ask if there is really a problem with your account.
- The same thing can happen via email or text. If someone claiming to be First Hawaiian Bank asks for personal information don’t call any included number or click on any link in them.
Knowing danger signs to look for and staying alert for phone or email scams can keep your money safe from crooks.
If you believe you have been contacted by a scammer and have provided them with your bank information, please contact FHB customer service at (888) 844-4444 immediately to report the incident.
Example #1 of a Fraudulent Text from scammers
- Did you make a purchase at Luxury Brand for $2,595.53? Respond with Yes or No.
- To verify this is you, please send us your online banking userID
- Please send us your password
- Please send us the 6-digit code.
Example #2 of a Fraudulent Text from scammers
- Did you make a purchase at Luxury Brand for $2,595.53? Respond with Yes or No.
- If response is “No.” You get a text that the FHB Fraud Department will be calling you.
- Fraudsters call you and in order to “verify” you ask for personal and login information before stopping the Luxury Brand (FAKE) purchase”
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