First Hawaiian Bank

FAQ - eStatementsSM

Q: What are eStatements?
A:

eStatements are a feature of the FHB Online® banking service that allows you to access eligible account statements online. eStatements offer the following benefits:

  • Speed: Faster delivery of statements – no need to wait for the mail.
  • Security: Secure electronic delivery – no statements in your mailbox where they can be stolen.
  • Convenience: Up to 12 months worth of historical statements available online for easy download, storage and archiving – no need for file cabinets, boxes or space to store them.
Q: Who can view eStatements and how much do eStatements cost?
A:

eStatements are available for FREE to all personal and business customers enrolled in FHB Online. You have the option to sign up for eStatements and discontinue your paper statements or keep/resume paper statements. If you want to receive both paper and electronic statements, you can request this by contacting any FHB branch (there may be a fee for receiving both electronic and paper statements). Please note that the option of receiving both electronic and paper statements is not available for credit card accounts.

Q: How do I sign up for eStatements?
A:

eStatements are only available to customers through FHB Online. If you are not currently enrolled in FHB Online, visit www.fhb.com and click on the “Enroll” button under “Online Banking” in the upper left-hand corner of the screen. If you are already enrolled in FHB Online, sign onto FHB Online, click on the “View” link next to the desired account and follow the 5-step sign up process:

  • Step 1 Email Confirmation – Confirm your email address on file.
  • Step 2 Electronic Disclosures – Accept the "Consent to Receive Electronic Disclosures".
  • Step 3 eStatement Agreement – Accept the FHB Online eStatement amendment.
  • Step 4 Confirmation of eStatement Access – Review the sample statement and enter the code provided to confirm you can properly view eStatements.
  • Step 5 Statement Delivery Preferences – Select your delivery preference for each eligible account.
Q: What account statements are eligible for eStatements?
A:

eStatements are available for the following statement types: checking, money market checking, Priority, Combined Statement, FirstChecking, Yes-Check, Savings (non-IRA), and credit cards.

Q: Why don't I see my account statement?
A:

Statements are generally available for viewing 48 hours after the statement cut-off date (please allow additional time for weekends and holidays). If it's within 48 hours from the statement cut-off date, please contact customer service at 888-844-4444 for assistance. Or, if you have a combined statement, like with the paper statement, all combined account information will show up on a single statement listed under the primary account number (not under each individual account number).

Please note that for credit cards, you may not have a statement if your balance is zero and there were no transactions during the billing period.

Q: How long will statements be available online?
A:

Up to 12 months of statements will be available online. Paper copies of older statements can be requested by sending us a message through the Messages function with the subject “Request Copy of Statement”.

Q: How do I view my eStatements? Do I need any special software?
A:

eStatements are available to any FHB Online customer with an eligible account. Click on the ‘View’ link next to any eligible account on the homepage. You can view, print or save copies of eStatements. You can also change your statement delivery preferences at any time. In order to view your electronic statement, you will need to use the adobe acrobat reader, which is available free at http://get.adobe.com/reader/. The FHB Online Terms and Conditions contain information on the requirements necessary to access FHB Online. We also recommend that you disable any pop-up blocking software enabled on your web browser.

Q: Will I be notified when new statements are available online?
A:

Yes. You will be notified by ISP email each time a new statement is available for viewing online. Should your email address change, please update your FHB Online email address within the Customer Service section and click on the ‘View’ link next to any eligible account on the homepage to ensure it updates your eStatement email delivery address. If we are unable to successfully deliver our eStatement notification to you, we will send you a letter to let you know that your eStatement is available online and ask you to update your email address to a valid one. Please note your eStatements will continue to be delivered to you online until you change your account Statement Delivery Preference.

Q: How do I disable eStatements and resume receiving paper statements?
A:

You may disable eStatements by clicking on the ‘View’ link next to any eligible account on the homepage, and clicking the ‘Statement Delivery Preferences’ link at the top of the window. Select ‘Paper Statement Only’ for the account(s) for which you wish to disable eStatements.

Q: Will this affect check copies I currently receive in my statements?
A:

You will be automatically enrolled for CheckStorage when you signup for eStatements. Should you disable eStatements and want to resume receiving your returned checks, you may either visit a branch or send a message via the Messages section within FHB Online.

Q: What does an eStatement look like?
A:

eStatements are simply electronic copies of your account statement. eStatements contain the same account information as your paper statement and look virtually the same. eStatements are available in PDF (for printing and saving). Click here to view a sample statement.

Call Us

Administrative Offices
(808) 525-7000

Customer Service
Oahu: 844-4444
Toll Free: (888) 844-4444

TTY/TDD
Oahu: 848-5491
Toll Free: (800) 228-6181

FHB Online/Bill Pay/Mobile Banking
Oahu: 643-4343
Toll Free: (888) 643-4343

Write Us

First Hawaiian Bank
PO Box 3200
Honolulu, HI 96847