First Hawaiian Bank

FAQ - External Transfers

Q: What are “External Transfers”?
A:

“External Transfers” are a feature of the FHB Online® banking service that allows you to transfer money to and from accounts at other financial institutions. External Transfers are available to personal customers only.

Q: How much do External Transfers cost?
A:

Transfers to your FHB account from other financial institutions are free. Transfers from your FHB account to other financial institutions or to other individuals are only $1.00 per transfer.

Q: How do I sign up for External Transfers?
A:

External Transfers are only available to customers through the FHB Online service and are an option within the “Transfers” section. If you are not currently enrolled for FHB Online, visit www.fhb.com and click on the “Enroll” button under “Online Banking” in the upper left-hand corner of the screen. If you are already enrolled for FHB Online, sign onto FHB Online, go to the Transfers section, then click on the “External Transfers (Personal Only)” link. When you sign-up for this new feature we will provide you with details about how it works (including important information about applicable fees and dollar limits).

Q: What accounts can I transfer funds between?
A:

You can transfer funds between your First Hawaiian Bank personal checking or money market account and your personal checking, savings, money market checking, or money market savings account at another bank. You can also transfer funds from your deposit account at another financial institution to your First Hawaiian Bank mortgage loan, credit card, installment loan, or line of credit.

Q: Can I transfer funds internationally?
A:

No, you can only transfer funds to accounts within the U.S.

Q: What is the maximum External Transfer amount I can make between accounts?
A:

The maximum daily amount allowed for external transfers is either the current available deposit or credit balance in the source account (plus any available credit in an associated Yes-CheckSM line of credit) or $2,000, whichever is less. This includes any single transfer or the total amount outstanding or "in process". For additional information, see below:

Inbound External Transfers Maximum Amount
Daily $2,000.00
Monthly $5,000.00
   
Outbound External Transfer Maximum Amount
Daily $2,000.00
Monthly $5,000.00

 

Q: Can I set up recurring or future-dated External Transfers?
A:

Yes, External Transfers may be scheduled up to 365 days in advance of the date the transfer is to be made (called a "Single External Transfer"). Automatic Recurring External Transfers may also be scheduled for substantially regular intervals (e.g., monthly) in the same amount between the same two accounts (called a "Recurring External Transfer"). You can schedule recurring External Transfers to be made weekly, every other week, twice a month, monthly, every four weeks, every other month, quarterly, twice a year, and annually.

Q: How far in advance can I schedule an External Transfer?
A:

You can schedule an External Transfer up to one year in advance.

Q: When are External Transfers processed?
A:

External Transfers will be processed on the date you specify, up to a year in advance, and the funds should be available in your account within approximately 3 Business Days. External Transfers scheduled to process on a weekend or holiday will be processed the previous Business Day.

Q: What is the cut-off time to submit an External Transfer?
A:

The cut-off time for submitting External Transfers is 7:00 p.m. Hawaii Standard Time each Business Day. External Transfers submitted after 7:00 p.m. Hawaii Standard Time or on weekends or holidays will be processed the next Business Day. A Business Day is every calendar day except for Saturdays, Sundays and bank holidays.

Q: What is the cut-off time to change or delete upcoming External Transfers?
A:

The cut-off time to change or delete an upcoming External Transfer is 7:00 p.m. Hawaii Standard Time one Business Day prior to the send date.

Q: When does the External Transfer get debited from my account?
A:

The External Transfer debit request is initiated on the "send date" but will not post against your account for one to two Business Days.

Q: What happens if I set up an External Transfer but do not have sufficient funds in my account on the "send date?"
A:

If, on the "send date,” the balance in your account is insufficient to make an External Transfer you authorized, we will delay the transfer and try again on the next Business Day. If there is still an insufficient balance to make the transfer, we may either refuse to pay the item, or we may make the transfer and overdraw your checking account. In either event, you will be responsible for any non-sufficient funds ("NSF") or overdraft charges we may impose.

Q: How many external accounts can I add?
A:

You may add up to a total of 10 external accounts. Please note, you will be required to go through an authentication process for each of those accounts that you own.

Q: What are trial deposits? How do I verify them?
A:

When adding an account you own at another financial institution, we must verify ownership of the account. To do that, we will make small deposits into the account and ask you to confirm the deposit details back to us. To verify your trial deposits, follow these steps:

  • STEP 1: Receive Trial Deposits
  • Within three business days, we will make up to two small deposits into your source account.
  • STEP 2: Check Deposit Amounts
  • Log into your source account to review the deposit amounts made. Deposits should appear as TRANSFER and/or ACCTVRFY. Write down the amounts for reference.
  • STEP 3: Confirm Deposit Amounts
  • You will receive an email notification asking you to return to the service to confirm the deposit amounts. Log onto FHB Online, go to Transfers on the left navigation bar, then click on the External Transfers tab. Click on the “verify” link next to your source account and enter the deposit amounts. If the amounts entered by you match the amounts of the deposits we made, the account will be enabled immediately for External Transfers.
Q: How do I disable External Transfers?
A:

You may disable External Transfers by logging into FHB Online, clicking on the "External Transfers (Personal Only)" link, and then clicking on the 'Edit Your Profile' link. Please note that you must cancel any pending transactions prior to disabling External Transfers.

Call Us

Administrative Offices
(808) 525-7000

Customer Service
Oahu: 844-4444
Toll Free: (888) 844-4444

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Toll Free: (800) 228-6181

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Oahu: 643-4343
Toll Free: (888) 643-4343

Write Us

First Hawaiian Bank
PO Box 3200
Honolulu, HI 96847