Check your account balances, hear pending transactions, and more—just ask Alexa.[[#1]]
What you need
Enable the First Hawaiian Bank skill[[#1]]
Open the Alexa app and go to “Skills” to search for the First Hawaiian Bank skill.
- Open the skill and click the “Enable” button
- Enter your FHB Online username and password
- Review & Accept the Terms & Conditions
- Create your 6-digit security code (this will be required whenever you open the skill)
- Say “Alexa, open First Hawaiian Bank!”
Open the skill
“Alexa, open First Hawaiian Bank”
Ask for a summary of your information
“My account summary”
(Alexa will say each available account type, the last 4-digits of the account number, and the available balance or outstanding balance for loans & credit cards)
“List my accounts”
(Alexa will list each available account type and the last 4-digits of the account number)
Ask for account balance information
“What is my checking account balance?
“What is my balance for account ending in - - - - ?
Ask for recent transactions
“What are my recent transactions?”
“What are my recent transactions for my savings account ending in - - - - ?”
(Alexa will provide transactions for the current month)
“What are my previous months transactions for checking account ending in - - - - ?”
Ask for pending transactions that are still being processed
“What are my pending transactions?“
Set or change your security code
“Set my security code to - - - -“
“Change my security code to - - - - “
Customer Support Information:
“What is the customer support number?“
“What are the customer support hours?“
"Tell me my bank’s routing number."
Get additional Help
“What commands can I say”
You can request balance, recent transaction and pending transaction information for your savings, checking, MaxiMizer, IRA, Christmas club, CD, Yes Check, credit card, and First Line account(s). If you are a newly enrolled FHB Online customer, or added a new account, it may take one business day to hear all of your account history using the First Hawaiian Bank skill.
For deposit accounts, the skill will read back the available balance. For loan and credit card accounts, the skill will read back the outstanding balance.
The security code is a 6-digit code (numbers only) that you create when enabling the First Hawaiian Bank skill. As an added layer of security, you will be required to provide your security code every time the First Hawaiian Bank skill is opened to confirm your identity. The security code is only used for the First Hawaiian Bank skill and is separate from your bank PIN.
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