First Hawaiian Bank

FAQ - General

Q: How do I access my account?
A:

Using FHB Online®, you can access your First Hawaiian Bank checking, savings, CD, credit card, mortgage and line of credit account information. You can also transfer funds and receive and pay bills online.

Q: How do I change my address?
A:

To change your address, please complete the Change of Address Form and bring or mail to any First Hawaiian Bank Branch.  If you have difficulty downloading the form you may send us a written request.  The following information must be included:

  • Account number(s)
  • Name(s) on the account
  • New address and daytime phone number
  • Accountholder’s signature
Q: What are your hours?
A:

For Branch locations and hours use our ATM and Branch locator. Alternatively, you may use our mobile banking service found here or contact our 24 hour service Call Center at 1-888-844-4444.

Q: What is the bank's holiday schedule?
A:

Please visit the link below to see when First Hawaiian Bank's offices and banking centers will be closed in observance of holidays:

Holiday Schedule

Q: How do I find the nearest First Hawaiian Bank branch?
A:

For Branch locations and hours use our ATM and Branch locator. Alternatively, you may use our mobile banking service found here or contact our 24 hour service Call Center at 1-888-844-4444.

Q: How do I talk to a customer service representative about my account?
A:

First Hawaiian Bank's Customer Service is available seven days a week, 24 hours a day. You can make inquiries about your accounts by calling the number on your statement, debit/credit card, or calling the numbers listed below:

 

Banking Customer Service
Oahu: 844-4444
Toll Free: 1-888-844-4444
TTY: 848-5491
TTY Toll Free: 800-228-6181

Credit Card Customer Service
Oahu: 847-4444
Toll Free: 1-800-342-2778

 

Q: How do I close my account?
A:

We are sorry to hear that you want to close your account. We are constantly looking for ways to make banking work for you in ways it never has before and would like to know how we can make this happen for you. Please call us at 1-888-844-4444 if we can assist you in any way.

To close your account, please submit your request in writing to your branch of account. Be sure to have the following information included within the request:

  • Account number
  • Name(s) on the account
  • Current address and telephone number
  • A statement of how you intend to close out the balance
  • Signature of all account holders

You may request that First Hawaiian Bank send a check, money order, or wire to close out the balance of the account for additional fees.

Q: How do I change my legal name/title?
A:

To change your legal name, please bring a government-issued photo ID along with the documentation (described in the table on this page) to any First Hawaiian Bank Branch. A customer service representative will give you supporting forms to complete and will help you get a new debit card and/or credit card. For a new debit card, fees may apply; please see your schedule of fees for more details. 

If you have a name
change due to:

Please bring your government-issued photo
ID and the following documentation:

Legal name misspelling on
your account

Birth certificate

Marriage

Marriage certificate

Divorce

Divorce decree

Legal court order

Legal court order

Adoption

Adoption certificate

If you do not live near a branch, please contact customer service at 1-888-844-4444 for instructions on how to change your name or legal title.

Q: Do you offer money orders?
A:

Yes, we offer money orders at all of our First Hawaiian Bank branches. To find the exact fee for your account, please contact customer service:

Banking Customer Service

Oahu: 844-4444
Toll Free: 1-888-844-4444
TTY: 848-5491
TTY Toll Free: 800-228-6181

Q: Do you offer cashier's checks?
A:

First Hawaiian Bank offers Official Bank Checks which are like cashier’s checks and are considered guaranteed by the full faith and credit of First Hawaiian Bank. To find the exact fee for your account, please call us at 1-888-844-4444 or visit your nearest local branch.

Q: How do I log on to www.fhbrewards.com?
A:

Logging on to www.fhbrewards.com is fast and easy:

If you are a New User:

  • Go to http://www.fhbrewards.com
  • Click on the "New User" link and register your card information
  • See your CashPoints and view available rewards.
  • Point...Click...Redeem!

If you are a Returning User:

  • Go to http://www.fhbrewards.com
  • Enter chosen User Name
  • Enter chosen Password
  • If you don't know your information, click on "Forgot?" and a temporary username or password will be emailed to you.
Q: What is First Hawaiian Bank’s swift code?
A:

First Hawaiian Bank’s international SWIFT code is: FHBKUS77

Q: What is the Automated Clearing House (ACH) number?
A:

For ACH transactions, please use the routing number for electronic transactions.

The Automated Clearing House (ACH) is an electronic payment delivery system which allows you to make payments or collect funds electronically through the ACH network. We can help you take advantage of the speed and efficiency of electronic payments and collections available through the ACH network, giving you better control over the timing of payments that post to your bank account. ACH transactions are usually next-day entries when exchanged with other financial institutions. ACH functions include direct deposits and check conversions from paper to electronic.

Q: What is a Network fee?
A:

A Network ATM fee occurs whenever you access an ATM outside First Hawaiian Bank's network for withdrawals, transfers, or balance inquiries. In some instances, you may be charged a fee by the ATM operator or network as well.

Q: How can I determine my current level of insurance coverage?
A:

Calculate your insurance coverage using the FDIC's online Electronic Deposit Insurance Estimator (EDIE) at www.fdic.gov/edie.

Q: What is the FDIC?
A:

The Federal Deposit Insurance Corporation (FDIC) is an independent agency of the United States government. The FDIC protects depositors of insured banks located in the United States against the loss of their deposits if an insured bank fails.

Any person or entity can have FDIC insurance coverage in an insured bank. A person does not have to be a U.S. citizen or resident to have his or her deposits insured by the FDIC.

FDIC insurance is backed by the full faith and credit of the United States government.

Q: What does the FDIC insure?
A:

FDIC insurance covers all types of deposits received at an insured bank, including deposits in a checking account, savings account, money market deposit account or time deposit, such as a certificate of deposit. 

The FDIC does not insure money invested in stocks, bonds, mutual funds, life insurance policies, annuities, or municipal securities, even if these investments are purchased at an insured bank.

The FDIC does not insure safe deposit boxes or their contents.

The FDIC does not insure U.S. Treasury bills, bonds, or notes, but these investments are backed by the full faith and credit of the United States government.

Q: What is the insurance limit?
A:

The FDIC provides separate insurance coverage for funds depositors may have in different categories of legal ownership or "ownership categories." The standard deposit insurance amount is $250,000 per depositor for each account ownership category. A customer who has multiple accounts may qualify for more than $250,000 in insurance coverage if the customer's funds are deposited in different ownership categories and the requirements for each category are met.

To learn more, contact the FDIC toll-free at 877-ASKFDIC (877-275-3342) or visit www.fdic.gov/deposit/deposits.

Q: Where can I get more information about FDIC insurance?
A:

The FDIC provides deposit insurance information on their website at www.fdic.gov/deposit/deposits/, including the guides "Deposit Insurance Summary" and "Your Insured Deposits." You may also call the FDIC at 877-ASKFDIC (877-275-3342).

Call Us

Administrative Offices
(808) 525-7000

Customer Service
Oahu: 844-4444
Toll Free: (888) 844-4444

TTY/TDD
Oahu: 848-5491
Toll Free: (800) 228-6181

FHB Online/Bill Pay/Mobile Banking
Oahu: 643-4343
Toll Free: (888) 643-4343

Write Us

First Hawaiian Bank
PO Box 3200
Honolulu, HI 96847