General FAQs


    Copies of cancelled checks are available for up to 7 years from the date they are posted to your account.

    To order check copies, sign in to Online Banking, and visit the Customer Service TAB. Select “Order Copy of a Check” and then choose the account and checks that you would like to order.

    Please note, there may be a charge to order check copies. Refer to the Schedule of Fees associated with your account for more information on these charges.

    Images of cancelled checks are available to you online and you may view or print these check images for free.If you are not an Online Banking customer, please contact customer service at (888) 844-4444 for assistance with your check copy request.

      If you have any questions or would like further information on available statement options, please contact a customer service representative at a branch or our customer service line 1-888-844-4444.

        You can participate in First Hawaiian Bank’s “Go Green” effort by selecting the “eStatement only” delivery preference for your statements. To do this, log into your account through Select the account for which you would like to change the delivery preference. Click on the “Statements” link found at the top of the page. A new page will appear. Click on the “Delivery Preferences” link and select the “eStatements Only” option.


          The Check Clearing for the 21st Century Act (Check 21) is a federal law that allows other banks that process your checks to convert them to substitute checks to make the exchange of funds easier. This improves the efficiency and safety of the nation's check payment system.

          A substitute check, also known as an Image Replacement Document (IRD), is a reproduction of an original check made from a digitalized image. It has the same legal standing as the original paper check and is a valid document for proof of payment purposes. A substitute check contains the legend "This is a legal copy of your check. You can use it the same way you would use the original check."

            As more banks take advantage of the Check 21 law, First Hawaiian Bank will receive only images of more and more items. Please note that if another bank or merchant converts your checks to digital images, they will send only the images to First Hawaiian Bank and either retain or destroy the original check. If your check is deposited at First Hawaiian Bank, a digital image will be captured, and the original check will be destroyed for security reasons.

              First Hawaiian Bank customers who receive check images benefit from simplified record-keeping and reduced storage requirements for cancelled checks. And since images are in numerical order, it's very easy to locate a check on your statement.

                Check images are pictures of your cancelled checks. Each cancelled check is scanned, and the digital image is stored in our computer system. Check images are then printed clearly in numerical order and included with your monthly account statement.

                Each page will show up to 8 (image of check front side) per 8 1/2 x 11 page for individuals and up to 6 (image of check front & back sides) per page for businesses - all listed by check # in your monthly statement. Check Image Statements can be easily filed or placed in a binder for reference. Click here for an individual example and here for a business example.

                Have more questions?

                Or call customer service at (808) 844-4444.